Operations Manager (Documentation and Processing)

Qualifications

• Bachelor's degree in Business Administration, or a related field.
• Minimum of 5 years and above of experience in Healthcare BPO, healthcare documentation, or healthcare deployment operations.
• At least 3-5 years of experience in a supervisory or managerial role.
• Strong knowledge of documentation processes and healthcare compliance standards.
• Experience managing documentation teams and deployment processes.
• Proven ability to lead teams, manage multiple priorities, and deliver results in a fast-paced environment.
• Excellent leadership, coaching, and stakeholder management skills.
• Strong analytical, reporting, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and reporting tools.
• Willing to work onsite in Espana Manila and Makati.
• Can start ASAP.

Key Responsibilities

• Lead and oversee the end-to-end healthcare documentation deployment process, ensuring timely and accurate completion of all required documentation.
• Manage the daily operations of the documentation team, ensuring productivity, quality, and compliance with established service standards.
• Review, validate, and monitor documentation for completeness, accuracy, and adherence to client requirements and regulatory guidelines.
• Coordinate with internal departments, clients, and external stakeholders to facilitate smooth deployment and onboarding activities.
• Monitor operational metrics, prepare performance reports, and implement action plans to improve efficiency and quality.
• Ensure compliance with data privacy regulations, client policies, and company standards.
• Lead, coach, and develop supervisors and documentation specialists to promote high performance and employee engagement.
• Identify operational risks and implement corrective and preventive actions to minimize documentation errors and delays.
• Support audits, quality assurance initiatives, and process improvement projects.
• Partner with Workforce Management, Quality Assurance, HR, and Operations teams to ensure successful deployment and service delivery.