Customer Service Assistant
Full-time
Helpro Multipurpose Cooperative
- Handling all incoming customer queries and questions
- Providing the appropriate service and information or referring clients to another department
- Referring problematic issues that they cannot solve to management
- Resolving customer complaints and issuing refunds as needed
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Providing quotations and checking product availability
- Handling payment transactions
- Adhering to a company’s policies and procedures at all times when assisting customers
- Educational Qualifications: Bachelor’s degree in Business, Marketing, or a related field.
- Experience Level: Fresh graduates or students seeking entry-level positions.
- Skills and Competencies: Excellent communication and interpersonal skills; strong attention to detail; proficiency in both written and verbal communication.
- Working Conditions: Typically in an office setting with opportunities for remote work.
- Qualities and Traits: Proactive, adaptable, team-oriented, and eager to learn.
Vacancy posted 1 day ago
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