Customer Service Assistant
Full-time
Remax International Inc.
Objective:
- Responsible for directly interacting with customers by efficiently answering inquiries, post sales complaints, resolving issues, processing orders, maintaining customer records and ensuring a positive experience through effective communication
Responsibilities:
- Answer all telephone calls to assist customer’s inquiries and complaints
- Prepares and releases Service Work Order (SWO) to the technical teams
- Prepares Purchase Requisition (PR)
- Prepares Delivery Receipt (DR) for repaired units
- Coordinates with technical team and suppliers for warranty claims
- Monitor and update units under Maintenance Agreements (MA) and Under Warranty (UW) for preventive maintenance activities
- Informs concerned Sales Account Managers on expiring MA contracts
- Encodes and files SWO
- Prepares service or consumable item proposal
- Monitors all released SWO’s
- Coordinates with the technical teams for technical assistance
- Coordinates the service support schedules with customers
- Prepares necessary documents such as requisition/ Delivery Receipt, ,Gate Pass, Travel Request, Pull Out Requests
- Confirms, encodes and email daily activities of internal and external customers
Qualifications:
- Bachelor’s Degree in any field preferably IT related course
- With at least one (1) year experience in Customer Service
- Good verbal and written communication skills
- Able to work under pressure and meet deadlines
- Proficient in MS Word and MS Excel
- Strong attention to details with good accuracy in data entry
- Able to handle challenging customer situation
- Must be willing to go beyond the normal working hours including weekends
- Technical knowledge is an advantage
- Preferably knowledgeable in Customer Relationship Management System (CRM)
Job Types: Full-time, Permanent
Work Location: In person
Vacancy posted 15 days ago
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