Team Manager
Full-time
TeamSpan Asia Inc.
Roles and Responsibilities:
- Leads a team based on what portfolio needs support.
- Provides first level client coordination by phone or by email.
- Provides floor support.
- Helps hire the right people, effectively set expectations, identify behaviours and coach employees to be outstanding performers.
- Provides positive, consistent, fair and committed leadership to the team.
- Actively pursues a team environment focused on the achievement of the portfolio’s high-quality standards and high-performance goals.
- Recognizes training opportunities and develops action plans to overcome them.
- Facilitates weekly huddles/touch base with clients and operations.
- Provides supplemental training for new hires.
- Acts as a buffer for the account and does the actual leg work as needed.
- Manages staffing hours (OT included) by monitoring queue/workload at the start/end of the day.
- Reinforces company policies and guidelines and ensures 100% compliance.
Qualifications:
- Excellent command of the English language both written and spoken is a must.
- Strong work ethic and integrity.
- Proficient in MS Office applications.
- Willingness to comply with privacy and compliance regulations.
- Bachelor’s Degree in any field.
- Willing to work onsite, Alabang, Muntinlupa City.
Vacancy posted 21 days ago
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