HR Service Delivery Manager (US)
Our Clients
Leads and oversees HR service delivery operations for the US, ensuring efficient, consistent, and high-quality support across key HR functions. Manages service performance, team effectiveness, process improvements, and stakeholder relationships while serving as a senior escalation point for complex HR matters.
Key Responsibilities:
- Oversee Benefits, People Operations, People Experience, and Talent Acquisition functions and ensure effective service delivery.
- Lead, coach, and manage HR teams to achieve service, quality, and performance objectives.
- Serve as the escalation point and backup resource for complex employee and HR service matters.
- Monitor SLAs, KPIs, workload, and service quality, driving continuous improvement.
- Partner with business and HR stakeholders to resolve issues and improve employee experience.
- Ensure HR processes, policies, and documentation are consistently applied and compliant with applicable US requirements.
- Identify process gaps and implement improvements, standardization, and efficiency initiatives.
Qualifications:
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 10+ years of HR experience, with at least 5 years in HR Service Delivery and people management.
- Strong experience overseeing multiple HR functions, preferably in a shared services or global HR environment.
- Strong knowledge of US HR processes, employee lifecycle, and HR service delivery.
- Excellent stakeholder management, problem-solving, communication, and leadership skills.
Vacancy posted 6 days ago
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