Workforce Services Manager
775000 $ per dayAccenture
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Manager WORK SETUP: RTO OVERALL PURPOSE: The Workforce Services Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. RESPONSIBILITIES: General Responsibilities: • Develop and implement WFM strategies aligned with organizational goals • This position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments • Translate business needs into workforce plans. • Utilize advanced analytical skills to assess various concepts, alternatives, and proposed solutions, providing data-driven insights and recommendations • Lead change management for WFM processes and tools. • Continually offer input to innovate processes, systems, organization and culture • Ensure compliance with labor laws and company policies. • Collaborate with HR, Finance, Operations, and IT on resource planning • Responsible for the development of resources under his/her span OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Project/Team Location: Quezon City, Cyberpark Tower 1
SKILLS AND QUALIFICATIONS: Standard WFM Profile At least 8-12 years of relevant experience in WFM At least 5 years leadership experience
Quezon City
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at .
- ...Workforce Management (WFM) Analyst We are looking for an experienced Workforce Management (WFM) Analyst who will be responsible for forecasting... ...(voice, chat, and email) to meet operational targets and service levels. Key Responsibilities Develop and maintain...
- ...strategy and analytics leadership. Lead the workforce optimization and analytics workstream... ...studies, reporting standards, service commitments and measurable productivity... ...regular working cadence with the Senior Managers, Workforce Planning and business unit leaders...
- ...Up to PHP 60,000 We are looking for a Command Centre Team Lead to oversee workforce management, operational monitoring, and reporting functions supporting back-office financial services operations. This role will manage a team of analysts while ensuring optimal resource...
- ...The Service Delivery Operations Head is responsible for leading and managing end-to-end service delivery operations across Service Desk, Field Support Services (FSS... ...ticket aging, dispatch efficiency, escalations, workforce productivity, and service quality. • Drive...
- ...We're Hiring: Workforce Management (WFM) Manager Location: Taguig Responsibilities: Lead and manage the WFM team to meet performance and business goals. Provide effective coaching and feedback to Assistant Managers and/or Senior WFM Executives to enhance individual...
- ● Ensures proper management of labor and equipment resources to cover all customer needs and maximize utilization objectives. ● Solves... ...raised by his subordinates. ● Manages and supervises the entire Service teams. ● Formulates strategic plans in order to meet sales...
- ...Description Oversee daily operations of the customer service department Train and mentor customer service representatives Develop and implement customer service policies and procedures Handle escalated customer inquiries and complaints Analyze customer service...
- ...We are looking for an experienced and customer-oriented Customer Service Manager to lead our customer support team. In this role, you will oversee daily operations, ensure high-quality service delivery, and drive initiatives that enhance customer satisfaction. The ideal...
- ...Oversee the daily operations of the fleet service department. Manage a team of technicians and service personnel to ensure optimal performance. Develop and implement maintenance schedules for the fleet of vehicles. Ensure compliance with safety standards and government...
- ...effectively and efficiently. Maintain a detailed understanding of company products and services to provide accurate information. Document interactions in the customer relationship management (CRM) system. Collaborate with other departments to ensure customer...
- ...Create marketing and financial plans. Keep and maintain service and inventory records. Overseeing the service operations of... ...Must have demonstrated skills in Auto Workshop/Service Center Management Experience in managing systems, processes, and people. Knowledgeable...
- ...GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek... ...path to financial freedom. About the role The IT Service Management Engineer will help in identifying, prioritizing, and effectively...
775000 $ per day
Deliver and manage security services across client environments to ensure protection, compliance, and operational resilience. Summary: As a Security Managed Services Practitioner, a typical day involves overseeing and delivering comprehensive security services...775000 $ per day
Deliver and manage security services across client environments to ensure protection, compliance, and operational resilience. Summary: As a Security Managed Services Practitioner, you will deliver and manage security services across client environments to ensure...775000 $ per day
Deliver and manage security services across client environments to ensure protection, compliance, and operational resilience. Summary: As a Security Managed Services Practitioner, you will spend your day overseeing and delivering comprehensive security services...- ...Strategic workforce leadership. Define and execute the multi-property workforce planning... ...operating model, governance framework, service standards and annual roadmap in line with... ...sustainable results. Compliance and risk management. Ensure workforce plans, schedules and...
- ...Description The CSD Manager will lead business process improvement and operational excellence... ...client interactions into exceptional service experiences through data-driven decision... ...required, including strong knowledge of workforce management, quality assurance,...
- ...appliance industry, committed to delivering quality products and exceptional after-sales service to our customers across the country. Position: Appliance Customer Service Operations Manager Company Industry: Home Appliances / Consumer Electronics Work Location:...
- ...The Community Care & Social Services Coordinator is responsible for coordinating community-based healthcare and social support services to ensure individuals and families have access to appropriate care and available resources. The role collaborates with healthcare providers...
- ...Service Desk Transformation Manager We’re looking for a dynamic and forward-thinking Service Desk Transformation Manager to drive innovation and elevate service desk operations through modern technologies and strategic solutions. What You’ll Do: Lead transformation...
- ...The Comprehensive Health Services & Benefits Coordinator is responsible for coordinating healthcare services and benefit programs to ensure members or patients receive timely, appropriate, and cost-effective care. The role serves as a liaison among patients, healthcare...
- ...Description We are looking for an experienced Project Manager – Transformation to support strategic initiatives and transformation programs within a BPO/shared services environment. This role works closely with the Senior Manager in planning, executing, and monitoring...
- ...TaskUs is a provider of outsourced digital services and next-generation customer experience... ...has enabled the company to expand its workforce to approximately 60,000 employees globally... ...expect in an Senior Associate Project Manager, AI Safety Services role with TaskUs:...Remote job
- ...is composed of IT experts committed to providing end-to-end IT services and solutions. We stand at the intersection of technology and partnership... ...a team of competent industry professionals, we aim to deliver managed services anytime, anywhere, to help businesses excel in their...
- ...Customer Service Manager (Real Estate) Location: Quezon City Work Setup: On-site Employment Type: Full-time Job Summary We are seeking an experienced Customer Service Manager to lead the customer service operations of a leading real estate...
- ...JOB DESCRIPTION The HR Manager will lead the human resources function and align workforce, employee relations, compliance, and talent programs with business needs... ...accountability for people, operating results, and service or business performance. RESPONSIBILITIES...
- ...global companies. About the role The Operations Manager provides strategic and daily leadership for call center and customer service operations. The role ensures strong performance across KPIs, quality, workforce management, and coaching. It strengthens call...
- ...The Director of Operations for Legal Ops and Case Management is responsible for overseeing the strategic and operational management of... ...improvement Manage client and candidate escalations Legal Services Oversight Oversee the end-to-end delivery of legal services...
- ...strategies to achieve company goals Manage budgets, reporting, and organizational performance... ..., BPO operations, or cross-border workforce management Proven track record in... ...client policies, regulatory frameworks, and service-level agreements (SLAs) Ability to...
- ...customers and ensure customer satisfaction with products and services. 4. Develop product presentation to the customers.... ...establish relationships with potential clients. 8. Manage sales operations and sales workforce through an effective management and utilization of 6M...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Workforce Services Manager. Be the first to apply!
