Accounts Coordinator

This is a remote position.

We are seeking a proactive and client-focused Accounts Coordinator to build strong relationships with clients, ensure exceptional delivery service, and identify opportunities for business growth. The Accounts Coordinator will act as the primary point of contact for clients, coordinating with internal teams to ensure projects, campaigns, and services are delivered successfully while maintaining high levels of client satisfaction.

Responsibilities

Client Relationship Management

• Serve as the main point of contact for assigned client accounts.
• Build and maintain long-term client relationships based on trust and excellent service.
• Conduct regular client meetings, reviews, and check-ins.
• Understand client goals, challenges, and business objectives.

Account Coordination

• Manage the onboarding of new clients.
• Coordinate with internal teams to ensure timely delivery of services and projects.
• Monitor project progress and communicate updates to clients.
• Ensure all client requests are addressed promptly and professionally.

Business Development & Growth

• Identify opportunities to expand services within existing accounts.
• Present recommendations that align with client objectives.
• Support contract renewals and client retention initiatives.
• Contribute to revenue growth through upselling and cross-selling opportunities.

Reporting & Communication

• Prepare and present account performance reports.
• Track client satisfaction and address concerns proactively.
• Maintain accurate records of client interactions and account activities within the CRM.
• Communicate client feedback and insights to internal stakeholders.

Problem Solving

• Resolve client issues efficiently and professionally.
• Coordinate with relevant departments to ensure timely solutions.
• Manage client expectations and maintain positive relationships during challenging situations.
  

Requirements

• Minimum 2 years of experience in Account Management, Client Services, Customer Success, or a similar client-facing role, preferably within a digital marketing, advertising, technology, or professional services environment.
• Excellent verbal and written English communication skills, with the ability to build strong relationships and effectively manage stakeholders at all levels.
• Demonstrated ability to manage multiple client accounts, projects, and priorities simultaneously while maintaining a high level of organisation and attention to detail.
• Proficiency in CRM systems, Microsoft Office, and Google Workspace, with the ability to maintain accurate client records and reporting.
• Experience using project management platforms such as BaseCamp, Zoom, or similar tools to coordinate tasks and deliverables.
• Familiarity with digital marketing principles, including SEO, PPC, social media marketing, lead generation, and campaign performance metrics is a plus
• Strong problem-solving skills, a proactive mindset, and a commitment to delivering exceptional client experiences and business outcomes.

Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires:

• Discipline and commitment to set working hours (strict shift times, not flexible)
• Use of time tracking software during work hours
• Active participation in team and client calls with your camera ON
• Consistent availability and responsiveness throughout your shift
• Treating this as a long-term, full-time job—not a side gig or freelance task

⏱ Payroll is processed bi-monthly.

We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.

Benefits

1. Monthly Salary: Php39,000

2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month

3. You will be paid extra for overtime and Philippines public holidays

4. Probation: 6 months, and after Probation

• 10 days of annual leave credits
  
• 5 days of sick leave
  

5. HMO offered after 6-month probation

6. Eligible for 13th Month Pay after 30 days

7. Annual Salary Review

8. Laptop provided after 30 days

9. Permanent work-from-home role. You will have to use your own internet.

10. SHIFT TIMES: 8:30 AM to 5:30 PM Philippine time, Monday to Friday