Bilingual (Mandarin-English) Customer Support Representative
Full-time
J-K Network Services
COMPANY PROFILE: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue. Position: Bilingual (Mandarin-English) Customer Support Representative Company Industry: BPO Company Work Location: Quezon City Work Schedule: Shifting Schedule Salary: Php 100,000 Work Set-up: Work On-site
BENEFITS:
- Night Differential
- Group Life Insurance
- Free Onsite Medical Care
- Monthly performance incentives and allowances
- Sick Leave & Vacation Leave (Convertible to cash)
- Government-Mandated Benefits
- 13 month pay
- HMO
- Paid training
- Company events
- Other benefits will be discussed directly by the company.
JOB REQUIREMENTS:
- Proficient in Mandarin and conversational-proficient in English
- Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
- Open to no related experience.
- Having customer service experience is an advantage.
- Having BPO experience is a big plus
- Excellent interpersonal, communication, and customer handling skills.
JOB RESPONSIBILITIES:
- Handle customer inquiries via phone regarding transportation, logistics, shipping, and delivery services.
- Provide assistance with package tracking, shipment progress, delivery status, and other shipping-related concerns.
- Process requests for refunds, returns, and order issues in compliance with company policies and established procedures.
- Assist customers with placing orders, making changes, canceling orders, and providing delivery updates to ensure a seamless customer experience.
- Work closely with internal teams and logistics personnel to resolve customer concerns promptly and effectively.
- Accurately document customer interactions, transactions, and case resolutions while consistently delivering high-quality customer service.
RECRUITMENT PROCESS: (ONLINE PROCESS)
- Paper screening
- English Assessment
- Initial Interview
- Final Interview
- Job Offer
Vacancy posted 6 days ago
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