Bilingual (Cantonese-English) Logistics Support Associate
Full-time
J-K Network Services
Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue. Position: Bilingual (Cantonese-English) Logistics Support Associate Company Industry: BPO Company Work Location: Quezon City Work Schedule: Shifting Schedule Salary: Php 100,000 Work Set-up: Work On-site
JOB REQUIREMENTS:
- Proficient in Cantonese and conversational-proficient in English
- Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
- Open to no related experience.
- Having customer service experience is an advantage.
- Having BPO experience is a big plus
- Excellent interpersonal, communication, and customer handling skills.
JOB RESPONSIBILITIES:
- Handle customer inquiries via phone regarding transportation services, logistics operations, and delivery-related concerns.
- Provide assistance with shipment tracking, package updates, delivery status, and resolution of logistics-related issues.
- Manage requests for refunds, returns, and order adjustments while ensuring compliance with company policies and procedures.
- Support order processing activities, including order changes, cancellations, and delivery schedule updates.
- Collaborate with internal departments to investigate and resolve customer concerns while maintaining efficient service delivery.
- Accurately document customer interactions, transactions, and service requests while ensuring a high standard of customer support.
RECRUITMENT PROCESS: (ONLINE PROCESS)
- Paper screening
- English Assessment
- Initial Interview
- Final Interview
- Job Offer
Vacancy posted 2 days ago
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