Customer Support Representative (Phone & Chat)
40000 PhpFull-time
Smart Apartment Data
Salary: Php 40,000 per month
Role: (Remote / Full-Time)
Locations: Philippines
Schedule: US Central Time
We're looking for someone who can build rapport naturally, communicate confidently in English, and make every customer interaction feel easy and professional.
In this role, you'll help customers use our software platform by troubleshooting issues, answering questions, and guiding them to successful resolutions through phone and live chat.
Responsibilities
- Assist customers in using our software platform through phone and live chat, troubleshooting issues and guiding them to successful resolutions.
- Guide customers in using our software platform effectively.
- Answer product and account-related questions with professionalism and empathy.
- Learn our software and confidently assist customers in using it.
- Resolve customer concerns or escalate complex issues when appropriate.
- Maintain accurate customer notes and documentation.
- Deliver a positive, welcoming customer experience in every conversation.
Requirements
Required:
- At least 2 years supporting U.S. or international customers through both phone and live chat
- Experience supporting a software, SaaS, or online platform
- Comfortable troubleshooting customer issues while navigating multiple systems
- Comfortable explaining technical concepts to non-technical customers.
- Strong spoken English with clear, natural communication
- Strong computer skills and the ability to learn new software quickly.
- Friendly, patient, and customer-focused.
- Detail-oriented and dependable.
Nice to Have
- Experience supporting SaaS, software, or web-based platforms.
- Experience using CRM or customer support platforms (Zendesk, Intercom, Freshdesk, Salesforce, etc.).
- Experience guiding customers through software or online tools.
- Remote customer support experience.
Benefits
- 100% remote / home-based work
- Monthly salary: 40,000
- Collaborative and supportive team
Vacancy posted 7 hours ago
Similar jobs that could be interesting for youBased on the Customer Support Representative (Phone & Chat) in Quezon City vacancy
- ...deliver the best outcomes for our customers, our partners and our people.... ...currently seeking experienced Technical Support Representatives to join our dedicated team. If you... ...Provide technical support to clients via phone, email, and chat Troubleshoot technical issues...
- ...clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-...
- ...clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-call...
- ...We are looking for a detail-oriented and customer-driven Sales and Customer Support Associate to join our client's team. This role focuses on assisting... ...: Respond to customer inquiries via phone, email, and chat with professionalism and efficiency Provide accurate...
- ...We are looking for Customer Service Representatives to join a fast growing Ride Sharing account in Anonas... ...to customer inquiries via phone, email, and chat Resolve customer issues and complaints... ...experience with 6 months of chat support OR 1 year of payroll experience...
- ...Join a pioneering team as a Technical Support Representative for a US Payroll Account in Quezon... ...your technical expertise and customer service skills. Key Responsibilities... ...systems and services via phone, email, and chat Diagnose and troubleshoot technical...
- ...global leader in outsourcing services and customer experience. It uses smart AI tools,... ...around the world to provide seamless customer support, flexible sales solutions, and strategies... ...APPLICATION: ☑️Communicate with customers through phone calls to address transportation,...
J-K Network Services
Quezon City6 days ago - ...Description We are hiring Travel Customer Service Representatives to assist clients with flight, hotel... ...travel-related inquiries via phone, email, or chat Assist clients with bookings, modifications... ...and professional development Supportive team culture and mentorship...
Orbit Teleservices Manila
Quezon City20 days ago - ...Position Overview: As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for... ...interaction enjoyable! Position: Digital Customer Service Representative Position Status: Full Time Hours of Work: Monday-Sunday...
- ...dynamic and inclusive work environment for our team. Position Overview RecruitGo is seeking a Healthcare Customer Service Representative with phone support experience to handle patient inquiries, voicemail callbacks, and email requests while providing excellent...
- ...in outsourcing services and customer experience. It uses smart AI... ...to provide seamless customer support, flexible sales solutions, and... ...Mandarin-English) Customer Support Representative Company Industry: BPO... ...Handle customer inquiries via phone regarding transportation, logistics...
J-K Network Services
Quezon City6 days ago - ...Managed customer inquiries across multiple communication channels, including phone, email, live chat, and social media. Diagnosed and resolved customer issues efficiently,... ...brand loyalty. Served as a professional representative of the company, fostering positive customer...
- ...We're Hiring: Bilingual Customer Service Representatives (Voice Account) Location: Quezon City, Philippines Work Setup: Full Onsite Are... ...customer-focused professionals who can deliver exceptional support to our global customers. Languages We're Hiring For...
- ...We are seeking a reliable and detail-oriented Customer Service Virtual Assistant to support our growing team. The VA will be responsible for handling... ...: Respond to customer inquiries via phone, email, and chat promptly and professionally Provide quotes, answer...
- Location: Bridgetowne, Quezon City Salary Package: ₱25,500 - ₱28,000 Join a world-class customer support team serving a leading ride-hailing platform. If you have solid international voice experience and enjoy helping customers, this opportunity is for you! Job...
STACKph by GDV Business Services Co.
Quezon City9 days ago - ...organization, apply now. We are currently seeking a Customer Care Senior Representative to join our team in Quezon City, Quezon (PH-QUE), Philippines... ...sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions...
- Direct Hiring Job Opportunity! Nityo Infotech Services is currently looking for Customer Support Representative! 1 Virtual interview only!! Position: Customer Support Representative I and II Location: Vertis North Quezon City Setup: Full time onsite Schedule: Shifting...
Nityo Infotech Services Philippines
Quezon City27 days ago - The Customer Service Representative is responsible for providing excellent customer support by responding to inquiries, resolving concerns, and ensuring a positive customer... ...Respond to customer inquiries via phone, email, chat, or other communication channels. Resolve...
RSD Human Resource Consultancy
Quezon City27 days ago - ...Overview: As a Customer Care you will be responsible for handling inbound calls from existing and potential customers. You are directly... ...inquiries, transactions, account maintenance and Tier 1 online support. • Respond to customer inquiries in a pleasant, courteous,...
- ...global leader in outsourcing services and customer experience. It uses smart AI tools,... ...around the world to provide seamless customer support, flexible sales solutions, and strategies... ...APPLICATION: ☑️Communicate with customers through phone calls to address transportation,...
J-K Network Services
Quezon City6 days ago - In this non-voice role, you’ll assist customers with booking inquiries, changes, cancellations... ..., and general questions—all handled via chat. If you're a fast learner with good... ...availability - Ensure smooth and efficient support with a friendly and professional tone -...
Orbit Teleservices
Quezon City23 days ago - Be one of the first to applySales Representative - Energy, Gas & NBN ABOUT THE CLIENT First Class Energy is an Australian... ..., gas and NBN plans. The company also supports energy-efficient solutions, including... ...Class Energy's opted-in Australian customer leads, identify their needs and help them...
- ...We are looking for an experienced Customer Service Representative to join our team. The ideal candidate... ...delivering exceptional customer support. You will be responsible for... ...outbound customer interactions via phone, email, or chat. Resolve customer inquiries, complaints...
Neksjob Corporation
Quezon City11 days ago - Direct Hiring Job Opportunity! Nityo Infotech Services is currently looking for Customer Support Representative and Technical Support Representative! 1 Virtual interview only!! Position: TSR and CSR Location: Vertis North Quezon City Setup: Full time onsite Schedule...
Nityo Infotech Services Philippines
Quezon Citya month ago - ...Equivalent - At least 6 months of experience as a Customer Service representative or Technical Support Representative - Strong communication skills - both... ...willing to support clients across multiple channels, phone calls and emails - Willing to work onsite at...
Nityo Infotech
Quezon Citya month ago - Discover your 100% YOU with us! Position: Customer Support Associate Work setup: Hybrid | Night shift Location: Eastwood, Quezon City Why join us? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus...
Manpower Core Group Inc.
Quezon City10 days ago - Account Available: Care Provider Campaign / FinTech Campaign / Hygiene Services Campaign Location: Araneta Cubao / Greenhills San Juan city Compensation: Up to 25,000 salary package plus separate benefits (Night Differential, HMO, Incentives, Free medical, Annual Increase...
RSD Human Resource Management Consultancy
Quezon City15 days ago 26000 Php
Customer Service Representative (Call Center | Quezon City) Onsite | Up to ₱26,000/month | Full-time... ...WILL DO Handle customer inquiries via phone, chat, or email Provide accurate information... ..., Retail, Insurance, Technical Support, Chat Support, Sales, Hotel Reservation...Caldwell Communications
Quezon City3 days ago- ...global leader in outsourcing services and customer experience. It uses smart AI tools,... ...around the world to provide seamless customer support, flexible sales solutions, and strategies... ...RESPONSIBILITIES: - Handle customer inquiries via phone regarding transportation services,...
J-K Network Services
Quezon City2 days ago - The Customer Service Representative (CSR) serves as the primary point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring a positive customer experience. The CSR is responsible for maintaining strong customer relationships...
RSD Human Resources Consultancy Management
Quezon City28 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Representative (Phone & Chat). Be the first to apply!
