People Assist Coordinator (Contractual)

Role Description and Responsibilities

The People Assist Coordinator role provides a range of coordination and advisory services supporting the delivery of business initiatives and enhancing team member experiences. They are trusted and knowledgeable professionals to our Frontline Staff, Line Managers and People & Culture Business Partners, supporting the delivery of practical people solutions and advising on people and culture related matters.

Required Skills and Qualifications

Responsibilities:

• Process employee contracts, letters, internal transfer requests & employment checks  

• Effect changes to organisational structure. 

• Assist with employee management including performance and remuneration review support, employee discounts, service recognition, online learning and termination. 

• Password resets for various systems, and support through resolving access and integration issues 

• Administrative support to HRBPs

• On- and off-boarding of brand partners

• First level interpretation of People policies and advice where relevant 

• Escalates employee queries, concerns and grievances expediently and with high accuracy.

• Supports annual delivery of HR processes and procedures through client groups, i.e. Seasonal Retention and Casual clean up. 

• Effectively delivers on key cyclical HR activities in the annual HR calendar (rem review letters, achievement & growth system queries). 

• Develops and maintains relationships with key stakeholders to deliver key people projects. 

• Supports the development of a high performance and values-driven culture by providing guidance on appropriate conduct and behaviours by providing limited interpretation of People policies, procedures and practices. 

• Build effective relationships with key internal and external stakeholders

Qualifications:

• Tertiary qualification in Human Relations or Business (preferable)

• An understanding of People processes that create and drive desired culture

• Ability to cope with diverse and multiple stakeholders

• Can confidently explain fundamental concepts of policies, procedures and process to stakeholders.

• Experience in supporting project and work-programs aligned with business objectives.

• Ability to work autonomously

• Professional, motivated, competent and trustworthy

• Attention to detail and organisational skills

• Ability to reflect upon experience and openness to new ideas and ways of working.

• Cooperates and works well with others in pursuit of team goals

• Collaborative and considerate, showing concern and respect for others feelings and ideas

• Must have intermediate Excel knowledge and capability
  

Success Indicators:

• Team scorecard and KPIs

• Customer satisfaction – Stakeholder feedback

• Employee Engagement

• Achievement of metric related to change projects and business objectives