Customer Service Specialist - 1 Yr Experience - Night Shift Novaliches, Quezon City

TL AISA:

Job Qualification:

Experience: At least 1 year

Strong communication skills

Problem-solving & critical thinking

Customer service mindset

Time management & multitasking

Calm under pressure (fast-paced environment)

Technical proficiency

Teamwork & collaboration

Responsibilities:

Handle customer inquiries via phone, email, and live chat.

Resolve customer issues in a timely and efficient manner.

Provide accurate information about products and services.

Maintain a high level of professionalism and empathy.

Document customer interactions and resolutions.

Follow up with customers to ensure satisfaction.

Collaborate with other departments to resolve complex issues.

Identify and escalate priority issues as needed.

Contribute to the development of customer service policies.

Participate in training and development programs.

Monitor and report on customer service metrics.

Assist in the creation of customer service training materials.

Stay up-to-date with product knowledge and company updates.

Handle customer complaints and provide appropriate solutions.

Maintain a positive and professional demeanor at all times.

Assist in the onboarding of new customer service team members.

Provide feedback to management on customer service improvements.

Ensure compliance with company policies and procedures.

Participate in team meetings and contribute to team goals.

Achieve individual and team performance targets.