Customer Service Representative | No BPO Experience Needed | Quezon City

Metacom Careers is hiring a Customer Service Representative (CSR) for a voice-based account. If you're a college graduate looking for your first BPO opportunity, you may be wondering how you'll handle calls, customers, and performance targets without prior experience. The good news: no call center experience is required , and paid training is provided.

When You're Ready for a Fresh Start

Starting a customer service career can feel intimidating, especially when you're not used to handling customer calls. You may be asking yourself:

• “What if I don't have BPO experience?”
• “What if I don't know how to handle difficult customers?”
• “Can I really learn to manage calls and meet targets?”
• “Will I be trained before handling actual customers?”

You don't need to have everything figured out before you apply. With structured paid training, coaching, and hands-on learning , you can build your confidence and develop the skills needed to succeed as a Customer Service Representative.

Job Details

• Position: Customer Service Representative
• Account Type: Voice
• Work Setup: Onsite
• Schedule: Shifting Schedule
• Employment Type: Full-Time
• Experience: No Experience Required (Related Experience a Plus)
• Education: College Graduate

Responsibilities

• Answer inbound customer calls and respond to inquiries
• Provide accurate product, service, and account information
• Resolve customer concerns and complaints professionally
• Process orders, requests, and account updates
• Document interactions in the CRM
• Meet quality, handle time, and productivity targets
• Escalate complex issues when needed

Qualifications

• College Graduate
• No call center experience needed — BPO/customer service background a plus
• Good English communication skills
• Basic computer and typing skills
• Willing to work onsite on a shifting schedule
• Customer-first attitude and good listening skills

Benefits

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs

Why Join Metacom Careers

• No experience needed — a beginner-friendly entry point into BPO
• Paid, structured training before handling live calls
• Build confidence in customer communication and problem-solving
• Develop skills in handling customer concerns professionally
• Gain real-world experience in a high-demand customer service role
• Clear path to Team Lead, QA, or Trainer roles

Apply Now

Don't let the lack of BPO experience stop you from taking your first step. If you're a college graduate ready to learn, build confidence, and develop your customer service skills, start your Customer Service Representative career with Metacom Careers today.