Client Service Coordinator

Swak BPO Corp. is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Client Service Coordinator  to join our growing company.

The Client Service Coordinator supports the onboarding and transition of agencies into Shared Services by assisting with onboarding activities, coordinating communications, and helping agencies understand processes and service expectations. This role serves as a day-to-day contact for clients during the onboarding period and works closely with internal teams to ensure a smooth and positive experience.

The ideal candidate is organized, detail-oriented, customer-focused, and comfortable communicating with clients and internal stakeholders. They should possess strong English communication skills, the ability to manage multiple priorities, and a desire to provide excellent service and support.

Job Responsibilities:

Client Onboarding Support

• Assist with onboarding activities for new Shared Services agencies.
• Serve as a primary point of contact for assigned onboarding accounts.
• Help agencies understand onboarding requirements, timelines, and next steps.
• Monitor onboarding progress and follow up on outstanding items.
• Ensure required documentation and information are collected and submitted accurately.

Client Training & Guidance

• Participate and lead onboarding meetings and training sessions.
• Provide guidance on Shared Services workflows, submission procedures, and communication processes.
• Answer routine client questions and escalate more complex issues when appropriate.
• Support agency staff in understanding available resources and service expectations.
• Reinforce best practices to help agencies successfully engage with Shared Services.

Internal Coordination

• Coordinate onboarding-related activities with operational and support teams.
• Track onboarding tasks and maintain status updates.
• Communicate client needs, questions, and concerns to appropriate internal departments.
• Assist with scheduling meetings, trainings, and follow-up activities.
• Help ensure onboarding activities are completed within established timelines.

Client Communication & Service

• Maintain professional and proactive communication with agency stakeholders.
• Build positive working relationships with agency personnel.
• Provide timely updates regarding onboarding progress and outstanding requirements.
• Deliver a high level of customer service throughout the onboarding experience.
• Support a smooth transition from onboarding to ongoing operational support.

Documentation & Process Support

• Maintain onboarding records, checklists, and supporting documentation.
• Assist with updating training materials and onboarding resources.
• Identify opportunities for process improvement and share recommendations with leadership.

Follow established onboarding procedures and service standards.

Job Requirements:

Required

• 1+ years of experience in one or more of the following:
• Customer service
• Client support
• Account coordination
• Administrative support
• Client onboarding
• Strong verbal and written English communication skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• Ability to work collaboratively with clients and internal teams.
• Basic problem-solving and critical-thinking skills.
• Proficiency with Microsoft Office and common business applications.

Preferred

• Insurance industry experience.
• Experience with AMS360, Applied Epic, EZLynx, HawkSoft, or similar agency management systems.
• Customer service or client support experience in a BPO or shared services environment.
• Experience supporting onboarding, training, or account service activities.

Key Competencies

Communication

• Strong English verbal and written communication skills.
• Professional and courteous customer interactions.
• Ability to explain processes clearly and effectively.

Organization & Coordination

• Strong attention to detail.
• Effective task and time management skills.
• Ability to prioritize and manage multiple assignments.

Customer Service

• Client-focused mindset.
• Responsive and service-oriented approach.
• Ability to build positive working relationships.

Problem Solving

• Identifies and escalates issues appropriately.
• Follows established procedures to resolve client concerns.
• Maintains a solution-oriented attitude.

Teamwork

• Collaborates effectively with internal departments.
• Shares information clearly and accurately.
• Supports team goals and operational success.

Reliability & Accountability

• Completes assigned tasks accurately and on time.
• Follows through on commitments.
• Demonstrates professionalism and dependability.

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now!