Sr. Project Manager (BPO)
carelon global solutions philippines
- Responsible for working with management to identify and implement varied projects, programs and plans that support achievement of business unit and enterprise goals.
- Primary duties to include, but are not limited to: Ensures training rooms, production space, meeting rooms, etc. are being efficiently utilized.
- Serves as the Program Management Office (PMO) point of contact; partners with Business and support functions to ensure work runs smoothly (includes planning for requirements such as laptop, monitors, phones, licenses etc.); serves as a liaison with PMO stateside and various leaders at Carelon Global Solutions Philippines in order to provide an overall program update.
- Ensures transition timelines are in coordination with business needs.
- Manages demand & supply tracking in association with business, HR & Finance. Partners with Real Estate & Project Management team from design stage through delivery of facility, and Identifies impacted parties, business partners, and resources required.
- Leads and designs processes and systems that support business needs.
- Leads efforts to identify best practices. Designs methods for integrating functions and processes.
- Builds support for business change throughout the business unit.
- Facilitates identification of leadership's priorities and establishment of goals within the context of a designated journey plan.
- Requires a BA/BS degree in a related field; 5-8 years of process or project related experience that includes experience in successfully developing and managing projects with fairly significant operating budget and knowledge of process redesign; or any combination of education and experience, which would provide an equivalent background.
- At least 5 years' experience in Project Management in BPO Setting
- Experience leading
- Stakeholder management
- Cross functional collaboration
- Process redesign
- Performance management and process improvement
- Healthcare Background (Preferred)
- Certified Project Management Professional (Preferred)
Qualifications
Vacancy posted 9 hours ago
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