Project Manager (BPO)
carelon global solutions philippines
- Responsible for working with business partners to identify and implement small to medium projects that support achievement of simple to complex unit or corporate goals.
- Projects may be business and/or technical (software implementation or application updates) in nature.
- Responsible for applying project management knowledge, skills, tools and techniques to project deliverables, processes, and systems. He/She can work with moderate guidance.
- Responsible to apply his/her project management knowledge and operates within the defined parameters using the project management methodologies.
- Primary duties may include but are not limited to: Manages the development of a prescribed planning document; develops project charter; Partners with sponsors to secure project approval; develops communication management plan.
- Defines project team roles and responsibilities, develops work plan structure and project schedule; develops deployment plan; Leads project meetings; identifies, documents, and prioritizes scope changes and facilitates approval process; maintains and updates all project documents; secures the appropriate skill sets for project.
- Sets and manages expectations with resource managers and team members; provides performance feedback to team members and resource managers; maintains issue log; facilitates resolution of issues; executes communication plans.
- Regularly reports status of reports; manages and monitors ROI throughout the project lifecycle; tracks and manages time and budget against plan.
- Develops testing strategy; conduct project close-out activities; prepares and participates in quality review checkpoints; obtain/secure and archive necessary approvals; manage and update project plan.
- At least 3 years' experience in Project Management in BPO Setting
- Stakeholder management
- Cross functional collaboration
- Problem Solving
- Performance management and process improvement
- Healthcare Background (Preferred)
- Certified Project Management Professional (Preferred)
Qualifications
Vacancy posted 9 hours ago
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