Knowledge Management Lead
Full-time
Keywords Studios Manila
As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services. You will be instrumental in ensuring that relevant information is readily accessible, supporting informed decisionmaking, timely problem resolution, and promoting continuous learning.
Key Responsibilities
- Develop and maintain a comprehensive knowledge management strategy in alignment with our business objectives.
- Oversee knowledge content creation, categorisation, and maintenance, ensuring its accuracy, relevance, and accessibility.
- Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency.
- Foster a culture of knowledge sharing across the organisation, encouraging collaboration and effective communication.
- Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy.
- Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture.
Requirements
Required Skills and Experience
- 5+ years of current proven experience in implementing Knowledge Management strategies.
- Experience building KM programs in the technology industry or within technical groups within a large, global organisation.
- Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience.
- Proven experience in leading teams to deliver impact.
- Strong understanding of IT service management and ITIL framework.
- Proven experience in a ServiceNow environment.
Benefits
- Great Place to Work certified
- Annual Wellness Subsidy
- Birthday Leave
- Wellbeing LeaveHMO and Life Insurance
Vacancy posted 11 hours ago
Similar jobs that could be interesting for youBased on the Knowledge Management Lead in Pasig vacancy
- ...Job Overview We are seeking an experienced Vendor Management Lead to oversee the end-to-end management of strategic technology and service... ...collaboration, technical expertise, or specialized product knowledge. Track vendor-related sales activities, program...
- ...Our client is seeking an experienced Product Manager Lead to oversee a portfolio of Software-as-a-Service (SaaS) products and digital... ...digital products, or technology commercialization. Strong knowledge of SaaS business models, pricing strategies, subscription-based...
- Job Title: Lead CRM Management | Demand Generation / ABM Specialist Location: Quezon City Midshift Schedule About the Company With... ...revenues, and enhance patient experiences. Our deep industry knowledge combined with cutting-edge technology delivers long-term value...
- ...EMPATHY WHAT IS YOUR ROLE As a Team Lead, you are responsible for executing processes defined by the client or management. You will need to efficiently manage a large... ...existing team members to enhance their skills and knowledge. Foster a culture of continuous...
- ...About the Role: Looking for Animation Lead who can Provides leadership to the animation... ...with animation artists, project managers, and Animation Leads, ensuring focus on productivity... ...timelines. Requirements 1. Skills, Knowledge, and Experience a. Skilled at creating...
- ...Lead the design, development, and implementation of Appian-based applications. Collaborate with business... ...Lead or Appian Developer respectively. ~ Strong knowledge of Appian BPM (Business Process Management), SAIL (Self-Assembling Interface Layer), and Appian...
- ...features (Low hanging fruit/non critical path tickets) Requirements Qualifications: Experience as a Technical Lead and deep knowledge of frameworks for a given domain (for mobile, flutter, for backend nodejs, serverless, for java, springboot) Knowledge...
- ...future-ready software. We're looking for a Lead Automation Test Engineer who is... ...Collaborate cross-functionally with product managers, developers, and project teams to gain deep... ...with API testing using SOAPUI or Postman Knowledge of Selenium, Appium, TestNG, Cucumber,...
- ...Job Descriiption: ~ Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-... ...solutions Develops strong working relationships with the sr. management team and identifies follow-on project opportunities Plans...
- ...SYSTRA is one of the world's leading engineering and consultancy groups specialising... ...tomorrow. Context A CAD Team Lead manages CAD drafters, standardizes modeling workflows... ...of CAD, fostering collaboration and knowledge sharing Oversee project execution, ensuring...
- ...Lead the team of developers, align technical direction, and provide leadership, support, and motivation Work with the Product... ...Experience in using relational databases (e.g. Oracle) Solid knowledge and experience with continuous integration and continuous...
- ...cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. As a Team Lead- Credit Analyst, you are pivotal in managing and guiding the accounts receivable team to ensure financial goals and objectives are met. This role is...
- ...with full context preserved. Market-leading brands, including Randstad, Motorola Solutions... ...strong relationship-building, product knowledge, planning, and execution. Act in a... ...functionality for their specific business needs. Manage customer escalations by documenting open...
- ...SYSTRA is one of the world's leading engineering and consultancy groups specialising... ...tomorrow. Context Revit Team Lead manages BIM/Revit modelers, standardizes modeling... ...ensuring they have the necessary skills and knowledge to use the software effectively....
- ...ABOUT IQ-EQ We’re a leading Investor Services group offering end-to-end services... ...and working closely with the Engineering Manager to ensure all work is completed within SLA... ...Graph API, along with solid networking knowledge (DNS, VLANs, NAT, VPN) and experience with...
- ...Job Title: USRN Team Lead Work Setup: Onsite – Ortigas Shift: Night Shift Job Summary We are looking for an experienced... ...USRN Team Lead to lead a team supporting Utilization Management Review (UMR) operations in a healthcare BPO environment. The ideal...
- ...About the Client: Our client is a leading European healthcare technology company that develops enterprise software used by audiology... ...are looking for an experienced Agile Project Lead / Project Manager to drive the successful delivery of cloud-based software products...
- ...NetSuite Technical Consultant / Technical Lead Work Arrangement / Work Shift: Part... ...technical expertise to design solutions, manage integrations, and drive successful project... ...preferred) ~ Strong overall NetSuite technical knowledge ~ Experience supporting end-to-end...
- ...make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand... ...person running a team for a sizable international account. The team lead will work collaboratively with the onshore lead and provide...
- ...Neolytix is a boutique Consulting and Management Services Organization that works with small... ...rating! Roles & Responsibility Lead a team of Customer Service Professionals... ...& work towards proper transition of knowledge to team. Work with managers to resolve...
- ...complex digital decisions. About the role As an Admin Team Lead , you will be responsible for the overall smooth operation of... ...and inventory, workplace safety, event supervision, and record management. You will also serve as a key leader within the Admin &...
- ...As the HR Manager, you will lead the development of the company’s people strategy by designing and building scalable HR systems, shaping a high... ..., Career Development, and Organizational Development ~ Knowledge of local labor laws, compliance requirements, and HR policy...
- ...This is a hands-on, senior individual contributor role. No managing for the sake of managing — just deep technical ownership, strong... ...frameworks (PCI, SOC 2, etc.) Experience mentoring engineers or leading technically What success looks like Cloudflare rules that...
- ...What can you expect in a Sales Analyst Lead role with TaskUs: Think of yourself as... ...discussed on a consistent basis with the management teams of both areas, so you will have to... ...that it comes down to one thing: that knowledge of the sales and account management functions...Remote job
- ...Location: Pasig (Onsite) Schedule: Mid-shift to Night-shift The Facilities Manager leads end-to-end facilities operations across all three INTG sites — Pasig, Antipolo, and Tarlac — supporting a combined facilities and administrative team of 37. Operating within...
- ...Lead the accounting team to ensure timely and accurate financial reporting. Oversee all aspects of accounting including accounts... ...statements, reports, budgets, and forecasts to senior management. Ensure compliance with accounting standards and regulations...
- .... In this role, you are responsible for leading high-performing technical support operations... ...ensure your teams are equipped with the knowledge, tools, processes, and support required... ...operational excellence and comfortable managing global support teams in fast-paced and...
- ...organization to support operational and service requirements. Lead supplier sourcing, evaluation, and negotiation of pricing,... ...agreements to ensure competitive cost and quality standards. Manage the procurement of operational supplies, equipment, chemicals, tools...
- ...Finance Lead - Shared Service Center The Finance SSC Lead in the Philippines will... ...role in the organization's financial management and strategic planning. This position requires... ...financial reporting Skills, Knowledge & Expertise ~ Qualified accountant...
- ...So what does a Shared Services Process Lead do? As the Shared Services Process Lead,... ...improve team-wide prioritization and project management. You will serve as a critical thinker... ...requirements and vice versa. HR Knowledge : Familiarity with HR/HRIS core processes...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Knowledge Management Lead. Be the first to apply!
