Career Support Senior Manager (Taguig)
Full-time
TigerUX
RESPONSIBILITIES
- Lead the Career Support function, set direction and ensure alignment with business objectives.
- Own overall performance across placements, quality, and productivity.
- Translate company strategy into scalable operational plans and initiatives.
- Manage KPIs across teams and consistently hit performance targets.
- Spot trends, risks, and opportunities, and drive data-informed decision-making.
- Lead and develop managers, building a strong leadership bench.
- Drive talent development, succession planning, and capability building.
- Drive end-to-end process optimization and transformation initiatives.
- Identify systemic issues and implement scalable, data-driven solutions.
- Lead cross-functional projects to improve efficiency, quality, and outcomes.
- Act as the primary Career Support leader for senior stakeholders and key clients.
- Own strategic account relationships, ensuring high satisfaction and long-term value.
- Manage escalations and ensure alignment between client needs and operations.
- Provide strategic reporting, insights, and recommendations to leadership.
- Ensure alignment with company principles and “Our Essentials.”
QUALIFICATIONS
- Bachelor’s degree required, plus 5+ years of solid professional experience.
- 8+ years of contact center or customer care experience.
- 8–12+ years of experience in operations, customer support, or related fields, including senior leadership experience.
- At least 2 years in a Senior Manager role (required).
- Excellent English communication skills.
- Strong experience in account management or as a Client Service Manager.
- Experience with US RPO and high-volume hiring.
- Hands-on experience using and scaling CRM and ATS tools; startup and scaling experience preferred.
- Deep expertise in process improvement and operational transformation.
WORK SET-UP
• Monday – Friday | 11:00 PM – 8:00 AMBENEFITS
- Transportation Allowance
- Rice Allowance
- Leave Conversion Benefit
- Performance Reviews
- Government Mandated Benefits
- HMO + 2 Dependents (Effective Day 1)
- 10% Night Differential
Vacancy posted 12 days ago
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