Order Management Officer

COMPANY PROFILE: A global business services organization that helps companies improve how they communicate and support their customers using data-informed, multi-channel approaches. It provides services such as marketing support, customer engagement programs, analytics, and operational processing to help streamline customer interactions and improve overall experience quality. With more than 40 years of experience in the industry, it has developed capabilities in customer support outsourcing and service operations designed to improve efficiency and enable quicker issue resolution. Position: Order Admin Specialist Company Industry: BPO Company Work Location: BGC, Taguig Work Schedule: Should be amenable to any given schedule Salary: Php30,000-Php35,000 Work Set Up: On-site

BENEFITS:

• HMO upon hire=
• Government Mandated Benefits
• 13th Month Pay
• Sick Leave Credits
• Vacation Leave Credits

JOB REQUIREMENTS:

• Bachelor’s degree in Finance, Accounting, or any related field.
• 1–3 years of relevant work experience in sales coordination, supply chain, or order management.
• Experience in a BPO company is a plus.
• Experience using ERP systems or similar tools is an advantage.
• Knowledgeable in using Microsoft Office, especially Excel.

JOB RESPONSIBILITIES:

• Process customer orders and maintain accurate documentation.
• Update and manage order data in spreadsheets and company systems.
• Generate sales and order-related reports.
• Coordinate with internal teams (Compliance, Technical, Design).
• Communicate with suppliers to follow up on orders and delivery timelines.
• Monitor order and shipment status.
• Check and verify order requirements such as artwork, packaging, and inspection reports.
• Prepare costing sheets, reports, and presentation materials.
• Handle customer paperwork and contracts.
• Support requests from the Sales Manager.
• Manage parcel deliveries and coordinate sample shipments.

RECRUITMENT PROCESS: (ONLINE)

• Initial Interview
• Second Interview
• Final Interview
• Job Offer