Operational Lead (Telco Account)
Full-time
Synlink Recruitment Outsourcing Co. Inc.
Team Management:
- Supervise and lead a team of agents to meet or exceed performance targets (KPIs/SLAs).
- Monitor daily operations to ensure productivity, quality, and customer satisfaction.
- Conduct regular team meetings, coaching sessions, and one-on-ones.
Performance Monitoring & Reporting:
- Track individual and team performance metrics.
- Analyze trends and prepare performance reports for management.
- Identify areas of improvement and implement corrective actions.
Training & Development:
- Provide guidance, training, and support to team members.
- Assist in onboarding and continuous development of new and existing agents.
- Foster a culture of learning and growth.
Requirements
- Minimum of 5 years experience in BPO industry
- Minimum of 2 years experience in Supervisory role
Vacancy posted 24 days ago
Similar jobs that could be interesting for youBased on the Operational Lead (Telco Account) in Taguig vacancy
- Team Lead (B2B Telco) Position Description The Operations Team Lead is responsible for overseeing day-to-day operations, building a strong team, and shaping member behaviors to accomplish desired results. This role plays a collaborative part in developing and implementing...
- ...Operations Supervisor – Telco Account Onsite | Alphaland, Makati City Graveyard Shift Salary: ₱25,500 – ₱35,000 Job Summary We are hiring an experienced Operations Supervisor for a Telco / Telco Sales account. The role involves managing daily operations...
- ...Hiring Trainer Telco Account BPO Location On site Taguig Shift Shifting schedule Employment... ...are looking for a dynamic Trainer to lead training initiatives for our Telco... ...and coaching employees to achieve operational excellence in a fast paced BPO environment...
- Responsibilities Proactively identify and pursue new business opportunities by prospecting, networking, and building a strong pipeline of potential clients Develop and execute effective sales strategies to secure new contracts and expand existing client relationships...
- ...We are hiring for Customer Service Representatives for our Telco Account (B2B)! Main Duties & Responsibilities: Provide great customer support over phone, chat, and email. Listen to customers, ask questions, and solve their issues quickly. Stay friendly and...
- ...Hiring Team Leader Telco Account BPO Location On site Taguig Shift Shifting schedule Employment Type Full time Headcount 4... ...team under a Telco account You will be responsible for driving operational efficiency ensuring performance targets are met and maintaining...
- ...Educational Qualifications: High School Diploma or equivalent. Experience Level: atleast 6 months of bpo experience handling voice account or IT /technical background Skills and Competencies: Strong communication and interpersonal skills. Qualities and Traits:...
- ...Location: 100% Onsite (Vista Hub, Taguig) Schedule: Clinic operates 7 days a week (Day off schedules - Rotational)... ...Analyze data, anticipate problems, and implement solutions fast. Lead by example: coach, manage, and elevate a diverse clinic team....
- ...Savills Philippines is the leading full-service real estate solutions provider for local and multinational business locators.... ...Taguig WORK SET UP: On-site -5 days a week POSITION: Operations Lead for Facilities Management JOB DESCRIPTION: Oversee...
- ...A Telco Account Representative provides customer support for telecommunications services such as mobile plans, internet services, billing inquiries, and technical concerns. The role involves assisting customers through phone, chat, or email, resolving service issues, and...
- ...Job Description The Technical Lead is a senior individual contributor responsible... ...and overseeing end-to-end payroll accounting activities with a high level of accuracy... ...supports a culture of accountability and operational excellence within the payroll accounting...
- ...Team Lead (Travel Account) – Cebu | Onsite | Urgent Hiring Location: Tech Tower, Cebu Business Park, Cebu Schedule: Singapore Time Work Setup: Onsite Open Roles: 2 Start Date: ASAP We’re Hiring – Team Lead (Travel Industry) Are you an experienced...
- Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies ...
- ...Job Title: Order Management - Operational Lead Category: Digital Customer Experience Location: Taguig Work set up: Taguig (3 days/week... ...data to provide the client with clean and commonly defined account structures. - Contact customer for service validation and delivery...
- Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted ...
- ...Johnson & Johnson seeks a Senior Team Lead for Procurement Accounting in Manila to oversee payables accounting operations, manage a team, and drive process improvements within Global Services Finance. The role combines operational excellence, compliance management, and...
- ...Johnson & Johnson seeks a Digital Business Product Operations & Testing Lead to support the Global Services Interaction Model portfolio. The role coordinates product operations practices, testing strategies, and quality assurance across business and technical teams to...
- ...Role Purpose This senior operational leadership role is responsible for driving the... ...Leadership The role is responsible for leading the day-to-day operational performance... ...of outputs, and promoting a culture of accountability, precision, and operational discipline....
- ...Description Lead the order management operations ensuring efficiency and accuracy. Collaborate with cross-functional teams to resolve order-related issues. Monitor and analyze order fulfillment processes to improve productivity. Train and support team members...
- ...Description The Service Desk Operations Lead is responsible for overseeing the daily operations of the IT Service Desk, ensuring timely resolution of incidents and service requests while maintaining high levels of customer satisfaction. This role leads a team of service...
- Team Lead (Financial Account) Position Description The supervisor's role is pivotal in building a solid team and shaping members' behaviors... ...level of escalations support. . Oversee the day to day operation in the call center to ensure service excellence. . Lead...
- ...achieve this goal. Job Description Lead data analytics and strategic initiatives,... ...dynamic business environment. Knowledge of telco KPIs is an advantage. Business... ...complexity, bringing together commercial, operational and people considerations, to secure the...
- ...Trainer – Telco Account | BPO | Onsite Taguig | Up to 42K Package Location: Taguig City Work Setup: Onsite Shift: Shifting Schedule Salary: 35,000 – 40,000 Basic + 2,000 Allowance Start Date: April 17, 2026 / ASAP Headcount: 2 Hiring Process: Virtual...
- ...communication infrastructure, and omnichannel communication platforms. Operating within the rapidly growing CPaaS (Communications Platform as a... ...Procurement Manager will serve as the primary regional lead responsible for carrier resource acquisition, commercial negotiation...
- ...Position: Director of Client Operations Reports To: Regional Director of Client Operations... ...Management (RCM) department. This role leads a team of Client Operations Managers to... ...collection activities for all surgical center accounts. Serve as the primary liaison with...
- ...Order Management – Operational Lead (Digital Customer Experience) Location: Taguig Work Setup: 3 days onsite per week Shift: Night... ...Customer Experience Team Lead handling voice, non-voice, or blended accounts. Why Join Us Opportunity to lead order management and...
- ...travel industry? Do you have the skills to lead a QA team and maintain world-class... ...projects Drive process improvements and operational excellence Requirements Minimum 6... ...Industry Experience handling Expedia accounts is a BIG advantage Experience with IGT...
- ...inquiries related to telecommunications and financial services. Provide support in processing financial transactions and managing accounts. Analyze customer needs to offer appropriate telecom and financial solutions. Collaborate with cross-functional teams to...
- ...Lead and motivate a diverse team to achieve performance and customer satisfaction goals. Manage call center operations, ensuring efficient service delivery. Oversee account management, building strong relationships with clients. Implement strategies for continuous...
- ...Cash Operations Analyst (Accounting | Hybrid – McKinley) Location: McKinley, Taguig Work Setup: Hybrid (After training) Schedule: To be assigned Salary: PHP 25,000 Job Overview We are hiring a Cash Operations Analyst to support daily financial operations...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Operational Lead (Telco Account). Be the first to apply!
