Technical Support (CSR)
Full-time
TORCH SOLUTIONS
We are seeking a skilled and customer-focused Technical Support Representative to join our dynamic team in Iloilo, Western Visayas. As a Technical Support (CSR), you will be responsible for providing exceptional IT support and troubleshooting to our valued clients, ensuring their technology-related needs are addressed promptly and efficiently. What you'll be doing Respond to incoming support requests from clients via phone, email, or chat, diagnosing and resolving a wide range of technical issues Provide step-by-step guidance and support to clients, walking them through problem-solving processes Accurately document all support interactions and maintain detailed records of issues and resolutions Escalate complex or unresolved cases to the appropriate team or subject matter experts Contribute to the continuous improvement of support processes and documentation What we're looking for Excellent English Communications Skills Strong problem-solving and analytical skills, with the ability to quickly identify and resolve a wide range of technical issues Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a clear and easy-to-understand manner Proficiency in using various software applications, operating systems, and hardware troubleshooting tools A customer-centric mindset and a genuine desire to provide exceptional service If you're ready to join a dynamic and supportive team, we encourage you to apply now.
Vacancy posted more than 2 months ago
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