Regional Operations Director
Full-time
cxperts
Job Title: Operations Director
Job Summary:
The Operations Director is responsible for overseeing end-to-end service delivery, ensuring operational excellence, client satisfaction, and profitability across all BPO programs. This role leads large-scale teams, drives performance against KPIs, and collaborates with cross-functional teams to optimize processes, improve efficiency, and support business growth. Key Responsibilities:
Operational Leadership:
- Lead and manage multiple BPO accounts/programs across functions.
- Ensure delivery of high-quality services aligned with client SLAs, KPIs, and contractual obligations.
- Drive continuous improvement initiatives.
- Act as the senior point of contact for key clients.
- Build and maintain strong client relationships.
- Conduct regular business reviews.
- Monitor and analyze operational metrics.
- Implement corrective actions.
- Ensure teams consistently meet targets.
- Manage P&L for assigned programs.
- Drive cost optimization.
- Oversee budgeting and forecasting.
- Lead and develop managers and team leaders.
- Build a high-performance culture.
- Support hiring and succession planning.
- Identify process gaps and implement solutions.
- Drive automation and digital initiatives.
- Ensure adherence to policies and regulations.
- Manage operational risks.
- Bachelor’s degree in Business or related field.
- MBA preferred.
- 10–15+ years of BPO experience.
- Leadership and people management
- Client management
- Analytical thinking
- Financial acumen
- Communication skills
- SLA achievement
- Customer satisfaction
- Employee engagement
- Profitability
Vacancy posted 5 hours ago
Similar jobs that could be interesting for youBased on the Regional Operations Director in Iloilo City vacancy
- ...Regional HR Manager (HRBP) IloIlo | On-site | Monday to Friday Job Summary: We are looking for an experienced Regional HR... ...multiple locations within a large-scale retail and commercial operations environment. This role will serve as a key business partner, ensuring...
- ...SUMMARY The Assistant Controller manages the day-to-day operation of the Accounting Office. Primary responsibilities include financial... ...to review information with management team. • Advises the Director of Finance on existing and evolving operating/financial issues...
- ...expanding workforce, Xillium is committed to delivering high-quality operational support to its clients and employees. The Workforce... ...transitions, and productivity across the organization. Reporting to the Director of Workforce Strategy and managing a small team of Workforce...
- ...Subject: Experienced Freight Dispatchers & Owner-Operator Recruiters Needed – Pay TBD We are seeking experienced freight dispatchers who also know how to recruit and manage Owner-Operators . What We Offer: Work with U.S.-based trucking companies Flexible...
- ...growth trajectory of our billable workforce. Reporting to the Director of Workforce Strategy, you will manage a small team and partner... ...team (e.g., 1–2 direct reports) Knowledge of US healthcare operations and EHR workflows Experience coordinating with client-facing...
- ...services for US healthcare providers. With a growing multi-site operation headquartered in Iloilo City, Xillium is committed to... ...operational excellence across the organization. Reporting to the Director of Workforce Strategy, you will manage a team of Workforce Analysts...
- ...regulatory compliance, and contribute to the organization’s financial health through timely reporting and analysis. Reports to: Finance Director Responsibilities Fixed Assets Management Maintain an accurate and up-to-date fixed asset register, tracking acquisitions,...
Fair Trade Outsourcing
Iloilo Citya month ago - ...Job Summary: The Administrative Assistant provides administrative and clerical support to ensure the efficient day-to-day operation of the office and recruitment activities. This role is responsible for coordinating with applicants, managing documentation, maintaining...
- ...Job Summary The Facilities Supervisor is responsible for the day-to-day supervision, operation, and maintenance of all site facilities to ensure uninterrupted business operations in a BPO environment. The role covers critical facilities, utilities, data center equipment...
- ...services for US healthcare clients. As an Account Manager, you will play a pivotal role in ensuring exceptional client satisfaction and operational excellence across our service portfolio. Key responsibilities include: Build and maintain strong client relationships...
- ...Training) Manage and oversee a team of trainers, ensuring high-quality delivery and consistent training standards Collaborate with Operations, Quality Assurance, and other departments to identify training needs and performance gaps Design training modules, materials,...
- ...Trainer – Collections is responsible for delivering and maintaining high-quality training programs that support Self’s Collections operations. This role blends facilitation excellence with content ownership. While primarily focused on Collections, this role may...
- ...interpersonal and communication skills Results-Oriented; Must have a driver's license Job Description: Oversee the sales operation of the assigned dealership to produce monthly sales targets set by the company. Oversee the sales operation of accessories for...
- ...by agents in the team and strive to develop solutions. If needed, escalate issues to Field Sales Supervisor. Ensure that sales operations conducted by agents are within company standards and in support of company values. Implement marketing and promotional...
- ...Generalist Manager is responsible for overseeing the day-to-day delivery of core HR functions and ensuring that HR initiatives support operational and business objectives. The role manages various HR disciplines including recruitment, employee relations, performance...
- ...compliance, service standards, and company policies Identify areas for improvement and provide actionable feedback Collaborate with Operations and Training teams to enhance overall performance Ideal Candidates: Strong analytical and problem-solving skills...
- ...in Alimodian Iloilo JOB DESCRIPTIONS: ~ Perform basic math functions to collect payments and make change. ~ Operate registers, scanners, scales and credit card/debit card terminals. ~ Balancing the cash register and generating reports for...
- The Team Leader is responsible for providing oversight of the day-to-day operations of assigned customer program(s) during a designated shift. This position will assist management with customer escalations and monitoring of critical processes. The Team Leader is...
- ...team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency. Key responsibilities include: Managing patient scheduling for appointments, surgeries, and procedures Handling...
- ...Consolidation of data across all programs. Analyzes gathered data and ensures utmost accuracy. Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacity. Assist WFM Planner on new program sizing...
- ...WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality...
- ...store’s sales achievement and growth. ~ Set up of gondolas and merchandise display. ~ Ensure that the store’s daily operation is properly managed. ~ Keeping the store tidy and clean. ~ Organize & arrange merchandise in the product selling...
- ...cylinders and related consumables, ensuring accurate inventory control, compliance with safety standards, and efficient warehouse operations to support LPG distribution and plant activities. Demonstrates safety awareness and operational discipline by properly handling...
- ...handling, cooking, or a related field is a plus - Knowledgeable in the following: * Food Safety * Food Preparation * Kitchen Equipment - Operation and care * Excellent Hygiene Practices - Skills in the following: * Organization * Communication
Triple C and J Food and Beverage
Iloilo Citya month ago - ...area. Qualifications: At least High School graduate (Senior High or old curriculum) With or without experience in warehouse operations Physically fit and able to lift heavy items Willing to work on shifting schedules, weekends, or holidays if needed Able to work...
The Archive Talent
Iloilo Citya month ago - ...Supervise a team of sales associates to monitor the effective completion of their duties and responsibilities. Conduct daily operational assessments to ensure team growth and efficiency. Monitor daily production and releases, providing regular updates on the team...
CEPAT KREDIT FINANCING INC.
Iloilo Citymore than 2 months ago 1600 - 2400 $
...-$2400 USD Monthly About the Role: We are seeking a highly organized and proactive Project Manager to support company-wide operations by owning task management systems, workflow execution, and cross-department accountability through Asana. This role is essential...- Qualifications: ·Strong leadership and communication skills. ·Excellent sales and customer service skills. ·Proven experience in operations management and business planning. ·Ability to analyze financial data and manage budgets. ·Bachelor's degree in business...
Dempsey Resource Management , Inc.
Iloilo Citya month ago - ...ability to explain technical concepts in a clear and easy-to-understand manner Proficiency in using various software applications, operating systems, and hardware troubleshooting tools A customer-centric mindset and a genuine desire to provide exceptional service...
TORCH Solutions
Iloilo Citymore than 2 months ago - ...independent fuel company in the country - join us as our next Station Head! What is this role about? This role will ensure the proper operation of the assigned station as well as supervise a team of station personnel with regards to training and performance. This person...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Regional Operations Director. Be the first to apply!
