Customer Service Team Lead
1000 - 1500 $Full-time
HelloLesson
Company Description HelloLesson is an online education company focused on connecting learners with high-quality instructors through a flexible, technology-driven platform. The organization supports a diverse range of subjects and learning needs, offering accessible instruction to learners of different ages and backgrounds. HelloLesson emphasizes excellent learner and instructor experiences, using data and feedback to continuously improve its services. Team members work collaboratively in a remote environment, contributing to a culture of accountability, innovation, and learner success.
Role Description The Customer Service Team Lead is a full-time remote role responsible for overseeing a team of customer service representatives and ensuring exceptional support for learners and instructors. Day-to-day responsibilities include monitoring team performance, organizing schedules, handling escalated inquiries, and guiding team members on best practices for customer communication. The Team Lead will analyze support metrics, provide coaching and training, and collaborate with cross-functional teams to improve processes and customer satisfaction. This role also involves documenting procedures, maintaining service quality standards, and identifying opportunities to streamline workflows and enhance the overall customer experience.
Qualifications
- Strong skills in Customer Service, Customer Support, and Customer Satisfaction, with a focus on delivering consistent, high-quality experiences.
- Experience in Customer Service Management, including leading teams, setting performance expectations, and providing feedback and coaching.
- Excellent Communication skills, both written and verbal, with the ability to handle complex or sensitive customer interactions.
- Prior experience in escalatons
- Proficiency with customer support platforms, like Zendesk, ticketing systems, and basic reporting tools.
Details:
Must be available to work on Saturdays
Must be available, full-time, US hours
Base Salary from $1000-1500 a month (plus up to a 30% bonus)
Vacancy posted 14 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Team Lead in Philippines vacancy
1000 - 1500 $
...experiences, using data and feedback to continuously improve its services. Team members work collaboratively in a remote environment,... ..., and learner success. Role Description The Customer Service Team Lead is a full-time remote role responsible for overseeing a team...- ...E-commerce Team Lead – Operations & Customer Experience | Remote 100% Work From Home | Full-Time TalentPop App is looking for an experienced... ...Experience leading, coaching, and monitoring a customer service or e-commerce operations team Strong problem-solving and...
- NeoWork is hiring Team Leads to coach and lead frontline teams supporting U.S. clients. As a player-coach, you will drive performance, quality, and engagement while stepping in to handle complex cases yourself. NeoWork is a global staffing and operations partner that...
- ...charge and make magic happen as you step into the role of VA Team Lead (internally: Account Lead), managing a team of virtual assistants... ...efficiency Conduct regular check-ins to ensure assistant services align with client needs Develop and maintain standard operating...
- ...Boomi Application Support Team Lead (Kubernetes, Linux Experience Required) You will a part of a support team responsible... ...the Australian region. You will ensure high-quality service delivery, strong customer engagement, and continuous improvement of integration services...
3500 $
...Paid Media Team Lead Location: Philippines, Remote Schedule: Full time, Monday through Friday, U.S. Eastern business hours Compensation: $3,500 USD per month About the Role: Workspark is hiring an experienced Paid Media Team Lead to join the paid media...- ...BDR Team Lead in a Danish Life Sciences Software Scale-Up (Remote-first | Copenhagen-led SaaS scale-up | Based in Europe or the Philippines... ..., outbound becomes a key part of how we reach new customers. This role ensures that: we build an outbound motion that works...
- ...Now hiring: Accounting Operations Team Lead (Remote | Philippines-based candidates only) Job Overview: The Accounting Operations... ...on multi-entity impacts Oversees accounting processes from customer onboarding to offboarding, ensuring proper setup, balance resolution...
- ...UK Pension Administrator Team Lead ~202604849 ~Philippines ~Full time Description... ...supports the delivery of member services, as part of a client administration team... ...professional experience in administration, customer service, or BPO operations supporting...
- ...We are seeking an experienced and driven USRN Team Leader to oversee a team of U.S. Registered Nurses in a healthcare or BPO setting. This role is responsible for managing team performance, ensuring quality standards, and supporting clinical and operational excellence...
- ...Network Support Team Lead (Level 3) Philippines Competitive salary, remote working, plus... ...Xalient's Global Networking & Security Services team. You will lead a dedicated team of... ...Level 3 engineers aligned to a key account customer, working within the key operating hours...
- ...Information and Contact Centre teams. We are building high-... ...and South Africa to support leading global healthcare organizations... ...meaningful impact on patient and customer experiences, we'd love to hear... .... Provide intermediary service between Call Center Supervisor...
- ...client is unhappy, you take the lead. You get the full picture, recommend... ...what comes next Keep the team in the loop. You work closely with... ...What you bring Experience in customer success, account management, or client services Calm, warm, and confident when...
- ...Job Overview We are looking for a Senior Accountant (GL / Team Lead)to oversee General Ledger activities, manage month-end close processes... ...Preferred Qualifications Experience in BPO, shared services, or logistics industries Exposure to international clients...
- ...Team Leadership: Supervise, motivate, and mentor a team of customer service representatives. Conduct regular team meetings to update the team on best practices and ongoing expectations. Customer Support: Handle escalated customer inquiries and complaints...
- ...Role Overview The Customer Support Team Lead – AI Support Operations will be responsible for leading the customer support team while driving the successful implementation, optimization, and expansion of AI-powered customer support conversations. This role is not...
10 - 12 $ per hour
...brand building a next-generation, AI-powered customer service operation — and we’re looking for a Senior Customer Support & AI Operations Lead who has been there and done it. Not... ...order management alongside the operations team as needed Required Skills & Experience...- ...recruitment partner connecting top MENA talent with leading US startups. We are seeking a Customer Service Representative to support a fast-growing US company... ...and returns Escalate complex cases to the right team with complete, well-documented notes Keep tickets...
1000 $
...per month. Schedule: Agreed working hours aligned with team coverage and US customer-service needs. oCommerce owns and operates consumer brands supported... ...Manager with an exceptional sense of ownership to lead customer support across our ecommerce portfolio. You will...1500 $
...Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides... ...a growing U.S.-based home services company committed to delivering exceptional customer experiences through responsive, personalized support. The team values adaptability, accountability...30000 - 40000 Php
...About Us: RecruitGo is a leading Employer of Record (EOR) company specializing... ...markets with global clients. Our services enable businesses to hire, manage,... ...work environment for our team. Position Overview ~ As a Customer Service Advisor, your main focus will...- ...THE ROLE F5 Global Talent is hiring a Customer Service & Scheduling Coordinator to support a growing... ...and invoice information for the billing team • Maintain customer records, job... ...connects experienced professionals with leading U.S. companies for full-time, long-term...
- ...Representative (Outbound Focus) to join our team and drive growth by selling Microsoft... ...personalized email outreach to generate leads Present, demo, and sell Microsoft software... ...teams Handle objections and customize pitches to meet specific client needs....
- ...that we can achieve this goal. Job Description Manages and services large-scale 'in-country' data center infrastructure and... ...site operational issues and client's requirements ensuring great customer experience at all times while also taking guidance and complying...
- ...% Permanently Work From Home | Global Remote Team) Are you a high energy training pro who loves shaping top tier customer service talent? Do you thrive in a fast paced environment... ...live, high impact sessions via Zoom. Lead 1 on 1 and group Zoom training sessions covering...
- ...About Us: RecruitGo is a leading Employer of Record (EOR) company specializing in bridging... ...markets with global clients. Our services enable businesses to hire, manage, and pay... ...dynamic and inclusive work environment for our team. Responsibilities ~ Responsible for...
500 $
...Customer Service Representative (Remote) Join an industry leading team while working from the comfort of your home! About Us: At Thermodyne Systems/TVape, we are a global leader in dry herb vaporizer retail and distribution, known for our exceptional customer service...- ...Overview: We’re looking for a Senior CSR to lead support for clients using our track... ...ensure seamless communication between customers and internal teams, focusing on efficient, long-term... ...Experience: 2+ years in customer service or logistics, focusing on track and trace...
- ...players on game features, rules, strategies, and promotions. • Record and track player issues using customer support tools. • Work with development and QA teams to resolve complex issues. • Monitor player feedback to identify areas for improvement. • Stay updated...
- .... We are committed to delivering exceptional customer service and building strong relationships with our clients. Our team of experienced professionals provides tailored... ...Responsibilities: Sales Leadership : Lead, motivate, and manage a team of sales professionals...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Team Lead. Be the first to apply!
