Customer Service Representative
Full-time
IOPEX Technologies Inc.
Customer Service Representative (Onsite) Role Overview We are seeking motivated individuals to join our customer support team. This role requires handling inbound inquiries and providing solutions. Setup: 100% Onsite Shift: Rotational (including night shifts) Location: Taguig, Metro Manila Minimum Qualifications Education: Open to Senior High School (SHS) graduates. Experience: Open to fresh graduates. No experience required. Communication: Clear verbal and written English skills. Computer Skills: Basic knowledge of MS Office navigation. Typing Speed: Minimum 30 words per minute. Key Responsibilities
- Answer incoming customer calls and chats promptly.
- Resolve product, billing, or service complaints efficiently.
- Guide users through basic technical troubleshooting steps.
- Update customer information accurately in the database.
- Escalate complex issues to the supervisor immediately.
- Meet daily performance targets and quality benchmarks.
- Comprehensive health insurance (HMO) after 3 months.
- Paid training program from day one.
- Performance-based monthly incentives and attendance bonuses.
- Clear career progression paths into leadership.
Vacancy posted a month ago
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