Customer Service Representative
TGT Global
WHERE GREAT SERVICE MEETS GREAT PERKS!
Deliver great experiences while enjoying a supportive team culture, exciting engagement activities, and perks that make your workday better.
YOU DESERVE THE BEST - Enjoy these Perks!
Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
Vibrant City Location: Work in BGC, Taguig (Day Shift!)
Your Profile in Customer Service
Must possess great communication and comprehension skills
Has at least work in the same or related position for 1 year or more
Experience handling blended support channels (voice, email, chat, and e-commerce platforms)
Demonstrates effective people skills and sensitivities when dealing with others.
Ability to work both independently and in a team environment.
Has basic knowledge with PC hardware and components – highly advantageous.
Has experience with AU Business (preferred but not required)
Strong telephone communication management aptitude
Amenable to work fully onsite in our BGC site (AU) Dayshift schedule
Your Human Touch
Strong communication and interpersonal skills; able to listen, empathize, and engage customers professionally
Maintains integrity, reliability, and a positive attitude under pressure
Organized and detail-oriented; manages multiple tasks efficiently with minimal supervision
Team player with a professional demeanor and adaptability in a fast-paced environment
YOUR DAY-TO-DAY TASKS
Maintain a professional, empathetic, and customer-focused approach in all interactions
Respond promptly and accurately to customer inquiries across multiple channels
Resolve customer concerns and complaints in a timely and effective manner
Process orders, applications, and service requests with accuracy
Document customer interactions, transactions, and feedback in the system
Collaborate with internal teams to address customer needs and improve service delivery
Provide insights to enhance customer service processes and overall experience
Ensure high levels of customer satisfaction through quality support
Multitask and manage multiple customer interactions across different platforms simultaneously
#WeAreTGT in BGC: Great Place to Work® Certified™
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.
Experience our seamless 100% virtual recruitment. Apply anytime, anywhere!
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