Rep II, Customer Service Ops
Full-time
Cardinal Health
What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through data analysis, contract administration, and problem resolution.
- Responsible for gathering and sending data for scorecard/offline reports using a standard template to customers.
- Responds to inquiries from internal and external customers, such as Distribution Centers and vendors, regarding status of cases, details of on-hold and priority cases.
- Identifies and communicates resolution to internal and external customers.
- Uses dashboards and reporting from internal systems to identify causes of exception cases, such as mismatch of data or missing requirements. Conducts analyses as necessary to understand, communicate and resolve cases.
- Responsible for documenting the resolution process.
- Coordinates with a variety of internal stakeholders, including Planners and externally facing Customer Service Representatives, regarding customer issues.
- Maintains a detailed log of the daily transactions. Demonstrates flexibility in managing customer expectations and the program's Service Levels requirements.
Qualifications
- 1-3 years of experience in a BPO set-up
- SHS graduate or completed at least 2 years of college
What is expected of you and others at this level
- Applies acquired job skills and company policies and procedures to complete standard tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with supervisor or senior peers on complex and unusual problems
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Rep II, Customer Service Ops in Taguig vacancy
- ...What Customer Service Ops- Canadian Team contributes to Cardinal Health Onboarding and managing customer and vendor set-ups via legacy FDSI implementation, vendor management and billing systems and processes for Canadian customers as well as various other duties....
- ...What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Responsible for providing outsourced...
- ...behalf of our client's field force sales reps through the planning logistics of these successful... ...by task due dates and applicable service level deliverables. Communicate timely... ...~2+ years of (events) planning, and/or customer service experience or equivalent ~ Previous...
- ...frequency dictated by the business. The Role The Business Services Analyst is responsible for documenting current-state work,... ...consistent, validated data models for tracking operational KPIs, and customer metrics and program forecasting. Dashboard Development:...
- ...completed in college with minimum of 3 years' experience · U.S. customer relationship management experience, preferred · Intermediate... ...with strong internal controls. · Possesses understanding of service level goals and objectives when providing customer support. ·...
- ...frequency) as dictated by the business. The Role The Business Services Senior Analyst is responsible for end-to-end design ownership,... ..., validated data models for tracking operational KPIs, and customer metrics and program forecasting. Dashboard Development:...
- ...about our products, resolve issues on the spot, and ensure every customer hangs up happy. Your day-to-day tasks: Handle calls with a... ...and professional attitude Clearly explain our products and services to customers Resolve problems accurately and as fast as possible...
BPO Hiring
Taguig11 days ago - ...WHERE GREAT SERVICE MEETS GREAT PERKS! Deliver great experiences while enjoying a supportive team culture, exciting engagement activities... ...Location: Work in BGC, Taguig (Day Shift!) Your Profile in Customer Service Must possess great communication and comprehension...
- ...The Client Service Rep is responsible for providing support to clients of Compliance Services. The Compliance Services team provide services... ...provide service that is very accurate, timely, and with good customer service. The Client Service Rep delivers work every day...
- ...role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to... ...outside) representatives. Works with sales management, sales reps and customer service to process customer orders and/or change orders....
- ...we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise... ...Solutions Inc. provides and optimizes business processes for our customers. Job Description Primary Function The associate...
- Customer Service Representative (Blended Account) Position Description We are hiring for Customer Service Representative (Blended) Your future duties and responsibilities Your future duties and responsibilities - Analyze customer data to provide the client...
775000 $ per day
...CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely...- ...Position Overview: As a Customer Support Representative, you will collaborate with core team members and department heads to navigate... ...Handle customer inquiries Provide information about our services Troubleshoot and resolve issues and concerns Document and...
- ...The Role: The Cash Ops Analyst will be responsible for managing cash operations and ensuring accurate financial reporting. This role involves collaborating with various departments to streamline cash processes and improve efficiency. Monitor daily cash transactions...
- ...Function: Order to Cash Contract Type: Temporary (12 months) Professional Level: Experienced Reporting to: GSC & Customer Service Team Lead GSC & Customer Service Specialist (Temporary) The GSC & Customer Service Specialist...
- ...Position Overview: The Customer Support Representative will serve as the first point of contact to customers and must be focused... ...Collaborate with management teams to stay updated on new products, services, and policies ● Record customer information within our...
- ...What Creative Services contributes to Cardinal Health Marketing is responsible for assessing customer needs, market conditions and competition to inform business strategy. Marketing implements the strategy through developing, commercializing and monitoring the appropriate...
- ...We are building a pool of Customer Service Representatives to support our US or AU-based clients. The ideal candidate will be the first point of contact, providing exceptional service and resolving inquiries via phone, email, and chat. Experience in a US or AU-facing...
- ..., effective risk management, and timely funding. You will coach and develop an operations team, promote strong controls, and raise service quality through process improvement. You will help deliver an exceptional client experience through clear communication and reliable...
- ...AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas... ...tools and support as required. Planning phase Develop customized Cost/schedule control plans/solutions to provide Project Management...
- 1. Proven customer support or Client Service Representative experience with a customer-first mindset, and strong communication and coordination skills. 2. Proficient in computer operating systems and Office software. 3. English proficiency is preferred. 4. Strong multitasking...
Dempsey Resources Management Inc
Taguig10 days ago - Customer Service Representative (Blended Account) Position Description The main responsibility of the Order Management Consultant is to ensure new business clients are properly assisted, ensuring they don't cancel, address any issues they may have and/or to adjust...
- ...and is part of the MDAX stock market index. Job Description We are on the lookout for a Network Infrastructure Engineer II to join the Network team within ETS tribe on our journey to always deliver amazing experiences. In this role you will be supporting...
- 1. Proven customer support or Client Service Representative experience with a customer-first mindset, and strong communication and coordination skills. 2. Proficient in computer operating systems and Office software. 3. English proficiency is preferred. 4. Strong multitasking...
Dempsey Resource Management Inc
Taguig9 days ago 775000 $ per day
...ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Record to Report Ops Manager WORK SETUP: Hybrid Responsibilities: • Support... ...with the Client Account Leadership team. • Lead the delivery service strategy across one or more client portfolios. • Address...- ...combining business, culture, and technology. Headquartered in New York, it has offices across all continents. Position: Mandarin Customer Service Representative Company Industry: Media and Consultancy Work Location: BGC, Taguig City Work Schedule: Dayshift Schedule...
J-K Network Services
Taguig10 days ago - Key Responsibilities: 1. Respond to customer inquiries via Chat, Email, and Voice channels 2. Assist with account-related issues, payments... ...6. Deliver a polite, patient, and professional customer service experience 7. Adhere to SLA and QA standards in line with internal...
Annolas Inc
Taguig14 days ago - ...Location: BGC, Taguig City Industry: Information & Communication Technology About the Job: Join our client team as a Customer Service Representative in Healthcare - Voice Account, where you'll provide compassionate assistance to patients and clients. Youll be...
775000 $ per day
...conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Rep II, Customer Service Ops. Be the first to apply!
