Customer Service Representative (K)

Position Overview:

The Customer Support Representative will serve as the first point of contact to customers and must be focused on providing excellent customer experience at all times. In addition, this person must have confidence to make quick and accurate decisions, use independent judgement on unfamiliar customer needs, foster great customer relationships and have the ability to determine when inquiries should be escalated.

Primary Responsibilities:

● Answer & assist incoming customer inquiries via phone, email, and chat.

● Assist customers with purchases

● Keep updated on client product and be able to answer questions for customers

● Help facilitate returns/exchanges

● Admin responsibilities

● Scheduling appointments

● Collaborate with management teams to stay updated on new products, services, and policies

● Record customer information within our customer service database

● Engage with clients in a friendly and professional manner while actively listening to their concerns

● Offer support and solutions to customers in accordance with the company's customer service policies

● Other duties as requested

Qualifications:

● Must be willing to work from 5a-8p MST

● High School Graduate

● 2+ Years work experience in call center or CSR in office position

● Basic computer skills

● Excellent communication skills

● Must be at least 18 years of age

● Able to work well with other departments

● Engage customers professionally and friendly

● Excellent people skills/customer service

● Experience assisting customer via email, chat, and phone

● Adherence to daily/weekly/monthly KPI's to achieve client satisfaction

● Ability to create excellent customer relationships

● Ability to multi-task