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- ...outcomes. What You Bring to the Role: · Technical Proficiency o Demonstrated ability in data analysis tools such as Tableau, Zendesk Analytics, Talkdesk Explore, and similar tools o Familiarity with CX technology platforms and understanding of customer journey...Remote job
- ...Support: Respond to customer inquiries promptly and professionally via various channels, including email, chat, and phone, utilizing Zendesk as the primary support platform. Assist customers with product-related questions, technical issues, and general queries. Provide...
- ...superannuation contributions. Requirements CPA-qualified accountant or equivalent. Advanced skills in Xero, Hubdoc, Dext, Zendesk , and MS Excel . Strong analytical, financial reporting, and business communication skills. Proven ability to lead...Remote job
- ...items into monthly partnership summary documents Data Quality & Reporting Maintain and update partner contact information in Zendesk CRM Orchestrate the addition of new partnership contacts, ensuring proper documentation and team notification Keep partnership...Remote job
- ...customers experiences Comfortable working in a fast-paced, remote environment Familiar with CRM or customer service platforms (e.g., Zendesk, Gorgias, or similar) Detail-oriented with strong organizational and multitasking abilities Passion for creativity, music, or...Remote job
- ...retail, beauty, or lifestyle industries. Experience using Shopify is essential; familiarity with tools like Gorgias, Klaviyo, or Zendesk is a plus. Knowledge or passion for hair products or beauty care preferred. Strong written and verbal communication skills....Remote job
- ...resolve issues related to orders, shipping, billing, product usage, and returns promptly and efficiently. Use Gorgias and Zendesk to manage tickets, automate responses, escalate cases, and maintain detailed customer records. Collaborate cross-functionally with...Remote job
- ...experience in CS. Verbal and written fluency in English. Knowledge of Internet services and software technologies. Knowledge of Zendesk is a plus. Self-organized and great time management skills. Strong problem-solving and multitasking skills. Can raise a...Remote job
- ...repeated concerns and surface them proactively. Tools, Platforms & Documentation Use client-approved tools such as Gorgias, Zendesk, or similar social-integrated help desks. Tag and document interactions according to client workflows. Track sentiment, user...Remote job
- ...environment ~ Reliable remote setup with stable internet connection Nice-to-Haves Experience using CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Intercom) Previous remote or startup experience Experience supporting international customer bases Tools...Remote job
- ...response templates Operations and Insights Maintain accurate customer records and case histories using CRM tools (e.g., Gorgias, Zendesk, or similar) Report trends, pain points, and insights that can help improve retention and satisfaction Participate in weekly...Remote job
- ...Tools You Might Use (Depending on Client Needs): CRM: HubSpot, Salesforce, Zoho, Monday.com, Pipedrive, or similar Helpdesk: Zendesk, Gorgias, Freshdesk, Intercom, HelpScout Messaging & Support: Slack, Zoom, Loom, Gmail, Google Meet Collaboration & Docs: Google...Remote job
- ...the mentioned industries. ~ A very high level of comfort using computers, cloud software and ticketing systems such as Intercom or Zendesk is advantageous. Proficiency in the use of other ticketing systems will also be considered. ~ Excellent attention to detail and...Remote job
- ...Strong background handling user safety, wellbeing, and sensitive online issues. ~ Familiarity with platforms and tools such as Zendesk, Community Sift, and analytics dashboards. ~ Deep understanding of gaming and social mobile apps, including iOS and Android troubleshooting...Remote job
- ...are from all over the world # Experience in startups # Familiar with hubspot # Customer centric mindset Nice-to-have # Zendesk and Tableau experience The interview process The successful candidate will participate in the below interview stages. We...Remote job
- ...feels heard, supported, and satisfied. Responsibilities: Customer Interaction & Resolution: Handle 50–100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout. Respond to inquiries across channels (phone, email, live chat, social media...Remote job
- ...understanding of marketing and negotiating techniques. • Proficient in Microsoft Office and CRM software, such as Salesforce, HubSpot, or Zendesk • Ability to work in a fast-paced, dynamic, and innovative environment and adapt to changing needs and expectations • High...
- ...background in customer service, operations, or tech support is preferred. Tools and Software: Familiarity with SaaS tools like Zendesk, Intercom, or similar support systems; comfort using online collaboration tools like Slack, Notion, or Google Workspace....Remote job
- ...ongoing tactical support to CS leads for high-touch customers. Respond to customer inquiries and support tickets via email and Zendesk, ensuring timely and high-quality responses Track and document customer feedback, trends, and common pain points to inform...Remote job
- ...independently in a fast-paced, remote setting Tools and Software: Experience with helpdesk platforms such as Gorgias , Zendesk , Freshdesk , or similar Familiarity with eCommerce platforms (Shopify is a plus) Proficient in Google Workspace (Docs...Remote job
- ...enhance feature development and usability Work with ticketing systems to streamline processes and enhance support efficiency (e.g., Zendesk, HubSpot, Salesforce) Help define and drive adoption of KPIs such as CSAT, NPS, resolution time, and first contact resolution...Remote job
- ...professionalism and urgency. Handle FedEx and other carrier claims , ensuring accurate tracking and resolution. Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing. Maintain detailed records of customer...Remote job
- ...cold emails that spark interest and build trust. Build and manage outbound campaigns using tools like Apollo.io, Reply.io, and Zendesk. Research prospects in industries like hospitality, retail, and wellness, tailoring outreach to their unique needs. Track...Remote job
- ...resolve issues related to orders, shipping, billing, product usage, and returns in a timely and efficient manner. Use Gorgias and Zendesk to manage tickets, automate responses, escalate cases when needed, and maintain detailed customer records. Collaborate cross-...Remote job
- ...clients' brands , ensuring every interaction feels seamless and premium Utilize leading CX technology (e.g., Shopify, Gorgias, Zendesk) to enhance the customer experience Deliver proactive solutions that elevate the customer journey beyond expectations...Remote job
- ...metrics that define your success Nice to haves: Health-tech experience Medical office administration experience Experience and desire to work remotely (our whole team is remote) Prior experience using technology tools including GSuite, ZenDesk, Slack...Remote job
- ...manage time effectively. ● Empathy and patience in handling customer concerns. ● Experience with customer support platforms (e.g., Zendesk, Freshdesk) is a plus. Nice to Have Skills: ● Property Management industry experience ● Technical Support background...Remote job
- ...comprehend and apply company policies accurately Proficiency in email management tools and basic CRM software (experience with Zendesk, eDesk, or similar platforms is a plus) Strong organizational and problem-solving skills Ability to multi-task and...Remote job
- ...high NPS (currently at 86!). Requirements Person Specification ~5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.) ~ Experience automating support processes ~ Great understanding of on-boarding and conversion rate optimization (CRO) techniques...Remote job
- ...written English and ability to explain complex workflows in simple terms ~ Comfortable using support platforms like Intercom , Zendesk , or similar ~ Tech-savvy—you pick up internal tools quickly and aren’t afraid to dig into workflows ~ Reliable, organized...Remote job