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- ...Manage and respond to customer inquiries primarily via email Provide empathetic, clear, and professional support to customers Use Zendesk to handle tickets efficiently and accurately Ensure timely responses and high customer satisfaction Maintain consistency in...Remote job
- ...across departments. Communicate trends or systemic issues to relevant stakeholders. Requirements Must-Haves (Required) Zendesk Salesforce Ticketing systems Google Workspace Nice-to-Haves (Preferred) Help Center or knowledge base tools Internal...Remote job
- .../JavaScript/CSS level Familiarity with common web protocols ( FTP) Experience using and managing issue/case tracking systems (Zendesk, etc.), including the ability to implement and provide meaningful reporting metrics from these systems Excellent customer service...
- ...environment ~ Reliable remote setup with stable internet connection Nice-to-Haves Experience using CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Intercom) Previous remote or startup experience Experience supporting international customer bases Tools...Remote job
- ...items into monthly partnership summary documents Data Quality & Reporting Maintain and update partner contact information in Zendesk CRM Orchestrate the addition of new partnership contacts, ensuring proper documentation and team notification Keep partnership...Remote job
- ...superannuation contributions. Requirements CPA-qualified accountant or equivalent. Advanced skills in Xero, Hubdoc, Dext, Zendesk , and MS Excel . Strong analytical, financial reporting, and business communication skills. Proven ability to lead...Remote job
- ...new geographic locations. Advanced knowledge of email ticketing and cloud-based systems (e.g., 8x8, Aircall, Five9, Salesforce, Zendesk). How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form...
- ...capabilities (e.g., Spanish/English/Portuguese) Tools Proficiency Must-Haves (Required) CRM platforms (HubSpot, Salesforce, Zendesk, Intercom, or similar) Communication tools (Gmail/Outlook, Slack, Zoom, Microsoft Teams) Scheduling tools (Google Calendar,...Remote job
- ...Experience handling inbound calls, emails, live chat, and SMS communications Tech Proficiency: Proficiency in Customer Support Systems (Zendesk or similar) and CRM tools Detail-Oriented: Highly organized with exceptional attention to detail and accuracy Pressure...Remote job
- ...working in a fast-paced, fully remote startup environment Experience with CRM, CX, and workflow automation tools (e.g., HubSpot, Zendesk, Asana) What We Offer Competitive monthly salary: $2,500 – $3,000 Fully remote and flexible work environment Opportunity to shape...
- ...providers Familiarity with clinical documentation or medical terminology Tools Proficiency Must-Haves (Required) CRM Systems: Zendesk, Salesforce, HubSpot, Intercom, or similar platforms Communication: Email (Gmail/Outlook), Slack, Microsoft Teams, Zoom...Remote job
- ...new tools, software, and IT initiatives across the company. Client Platform Support Monitor key client systems (e.g., Shopify, Zendesk, Gorgias) to ensure seamless agent access and functionality. Partner with operations to proactively resolve any technical...Remote job
- ...orders, shipping, billing, product usage, returns, and exchanges in a timely manner. Manage customer tickets using Gorgias and Zendesk , including automation, documentation, and case escalation when necessary. Maintain accurate and detailed customer records to...Remote job
- ...data extracts, quick analyses, and standard reports under 1–5 day SLAs. Keep the CX queue moving by partnering with CX Ops (e.g., Zendesk extractions) and resolving operational blockers quickly. Escalate complex or strategic requests to analysts for roadmap...Remote job
- ...Tools You Might Use (Depending on Client Needs): CRM: HubSpot, Salesforce, Zoho, Monday.com, Pipedrive, or similar Helpdesk: Zendesk, Gorgias, Freshdesk, Intercom, HelpScout Messaging & Support: Slack, Zoom, Loom, Gmail, Google Meet Collaboration & Docs: Google...Remote job
- ...improving client experiences through collaboration and problem-solving. As the frontline voice of Sleek, you’ll leverage digital tools (Zendesk, Aircall, Slack) to provide efficient, accurate, and personalised support. Your ability to troubleshoot issues, guide clients...Remote job
- ...supporting US-based or global brands preferred. High attention to detail, strong judgement, and ability to remain calm under pressure. Familiarity with social management and customer support tools (e.g., Sprout, Hootsuite, Zendesk, Intercom, or similar) is a plus....Remote job
- ...Strong background handling user safety, wellbeing, and sensitive online issues. ~ Familiarity with platforms and tools such as Zendesk, Community Sift, and analytics dashboards. ~ Deep understanding of gaming and social mobile apps, including iOS and Android troubleshooting...Remote job
- ...service or a related field, ideally in fitness, retail, or a membership-driven environment Familiarity with tools such as CRM's, Zendesk, Ring Central, Notion and Slack is advantageous Experience in membership or account management, bookings, and communications...Remote job
- ...issues into clear steps and communicate solutions in a customer-friendly way. ~ Comfort working with customer-facing ticketing tools (Zendesk, Intercom, HubSpot, etc.). ~ Proven success resolving issues that involve multiple systems or integrations. ~ Strong written...Remote job
- ...feels heard, supported, and satisfied. Responsibilities: Customer Interaction & Resolution: Handle 50–100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout. Respond to inquiries across channels (phone, email, live chat, social media...Remote job
- ...retail, beauty, or lifestyle industries. Experience using Shopify is essential; familiarity with tools like Gorgias, Klaviyo, or Zendesk is a plus. Knowledge or passion for hair products or beauty care preferred. Strong written and verbal communication skills....Remote job
- ...background in customer service, operations, or tech support is preferred. Tools and Software: Familiarity with SaaS tools like Zendesk, Intercom, or similar support systems; comfort using online collaboration tools like Slack, Notion, or Google Workspace....Remote job
- ...ongoing tactical support to CS leads for high-touch customers. Respond to customer inquiries and support tickets via email and Zendesk, ensuring timely and high-quality responses Track and document customer feedback, trends, and common pain points to inform...Remote job
- ...response templates Operations and Insights Maintain accurate customer records and case histories using CRM tools (e.g., Gorgias, Zendesk, or similar) Report trends, pain points, and insights that can help improve retention and satisfaction Participate in weekly...Remote job
- ...with a warm, clear, and customer-first approach. ~ Familiarity with e-commerce platforms (Shopify preferred) and CX tools (Gorgias, Zendesk, or similar). ~ Ability to manage high message volume while maintaining quality and consistency. ~ Strong problem-solving...Remote job
- ...independently in a fast-paced, remote setting Tools and Software: Experience with helpdesk platforms such as Gorgias , Zendesk , Freshdesk , or similar Familiarity with eCommerce platforms (Shopify is a plus) Proficient in Google Workspace (Docs...Remote job
- ...experience in CS. Verbal and written fluency in English. Knowledge of Internet services and software technologies. Knowledge of Zendesk is a plus. Self-organized and great time management skills. Strong problem-solving and multitasking skills. Can raise a...Remote job
- ...resolve issues related to orders, shipping, billing, product usage, and returns promptly and efficiently. Use Gorgias and Zendesk to manage tickets, automate responses, escalate cases, and maintain detailed customer records. Collaborate cross-functionally with...Remote job
- ...handling inbound calls, emails, live chat, and SMS in both languages Tech Proficiency: Proficiency in Customer Support Systems (Zendesk or similar) and CRM tools Cultural Competence: Understanding of cultural nuances in customer service across English and Spanish-...Remote job