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- ...merchants, or e-commerce delivery services is an advantage. Proficient in using CRM, ticketing, or customer service platforms (e.g., Zendesk, Freshdesk, Zoho, or similar). Strong knowledge of delivery processes and logistics workflows, including shipment tracking...
- ...in the use of Windows OS, Apple OS, Microsoft Office, and Google applications Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues Fluent in the English language, as well as reading and writing in...
- ...as junk by the system. You will listen to recordings, evaluate legitimacy, and make consistent, policy-aligned decisions inside Zendesk. This role is ideal for someone detail-oriented, patient, and comfortable making judgment calls based on structured criteria. If...Remote job
- ...and ability to work efficiently in fast-moving environments. Experience working with customer support and social tools such as Zendesk, Gorgias , or similar systems, plus native platform inboxes. Willingness and availability to work a schedule that supports 7-day...Remote job
- ...feels heard, supported, and satisfied. Responsibilities: Customer Interaction & Resolution: Handle 50–100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout. Respond to inquiries across channels (phone, email, live chat, social media...Remote job
- ...equivalent. ~ Excellent communication skills and fluent English, both written and spoken. ~ Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar is a plus. Benefits &##128176; Competitive salary: Based on experience and skillset &##127758;...Remote job
- ...Tools You Might Use (Depending on Client Needs): CRM: HubSpot, Salesforce, Zoho, Monday.com, Pipedrive, or similar Helpdesk: Zendesk, Gorgias, Freshdesk, Intercom, HelpScout Messaging & Support: Slack, Zoom, Loom, Gmail, Google Meet Collaboration & Docs: Google...Remote job
- ...working independently in a fast-paced, remote setting Tools and Software: Experience with helpdesk platforms such as Gorgias , Zendesk , Freshdesk , or similar Familiarity with eCommerce platforms (Shopify is a plus) Proficient in Google Workspace (Docs,...Remote job
- ...environment ~ Reliable remote setup with stable internet connection Nice-to-Haves Experience using CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Intercom) Previous remote or startup experience Experience supporting international customer bases Tools...Remote job
- ...resolve issues related to orders, shipping, billing, product usage, and returns promptly and efficiently. Use Gorgias and Zendesk to manage tickets, automate responses, escalate cases, and maintain detailed customer records. Collaborate cross-functionally with...Remote job
- ...through ~ Comfortable using AI IDEs such as Cursor or Copilot as part of your workflow Nice to Have Experience with Pylon, Zendesk, or similar lifecycle tools Familiarity with Linear for project tracking Experience with complex animations or interactive...Remote job
- ...across departments. Communicate trends or systemic issues to relevant stakeholders. Requirements Must-Haves (Required) Zendesk Salesforce Ticketing systems Google Workspace Nice-to-Haves (Preferred) Help Center or knowledge base tools Internal...Remote job
- ...orders, shipping, billing, product usage, returns, and exchanges in a timely manner. Manage customer tickets using Gorgias and Zendesk , including automation, documentation, and case escalation when necessary. Maintain accurate and detailed customer records to...Remote job
- ...resolve issues related to orders, shipping, billing, product usage, and returns in a timely and efficient manner. Use Gorgias and Zendesk to manage tickets, automate responses, escalate cases when needed, and maintain detailed customer records. Collaborate cross-...Remote job
- ...enhance feature development and usability Work with ticketing systems to streamline processes and enhance support efficiency (e.g., Zendesk, HubSpot, Salesforce) Help define and drive adoption of KPIs such as CSAT, NPS, resolution time, and first contact resolution...Remote job
3 - 4 $ per hour
...clients' brands , ensuring every interaction feels seamless and premium Utilize leading CX technology (e.g., Shopify, Gorgias, Zendesk) to enhance the customer experience Deliver proactive solutions that elevate the customer journey beyond expectations...Remote job- ...cold emails that spark interest and build trust. Build and manage outbound campaigns using tools like Apollo.io, Reply.io, and Zendesk. Research prospects in industries like hospitality, retail, and wellness, tailoring outreach to their unique needs. Track campaign...Remote job
- ...experience, with knowledge of how to handle complex or escalated inquiries. ~ Experience using CRM and support platforms (e.g., Intercom, Zendesk, Gorgias, Intercom, Twilio), and collaboration tools such as Slack, Google Workspace, and Excel/Sheets. ~ Exceptional written and...Remote job
- ...metrics that define your success Nice to haves: Health-tech experience Medical office administration experience Experience and desire to work remotely (our whole team is remote) Prior experience using technology tools including GSuite, ZenDesk, Slack...Remote job
- ...improving client experiences through collaboration and problem-solving. As the frontline voice of Sleek, you’ll leverage digital tools (Zendesk, Aircall, Slack) to provide efficient, accurate, and personalised support. Your ability to troubleshoot issues, guide clients...Remote job
- ...written English and ability to explain complex workflows in simple terms ~ Comfortable using support platforms like Intercom , Zendesk , or similar ~ Tech-savvy—you pick up internal tools quickly and aren’t afraid to dig into workflows ~ Reliable, organized...Remote job
- ...interpersonal and problem-solving skills. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in Microsoft Office and CRM tools (e.g., Salesforce, Zendesk). Cultural sensitivity and adaptability when dealing with diverse clients....Remote job
- ...Annotation-Some basic QA task Qualifications: At least 2 years' experience in a customer service role Excellent English communication skills Experience with Zendesk (Nice to have) Amenable in working at any shift including weekends Good phone etiquette...
38200 Php
...graduate; some college preferred Excellent English communication Minimum 1 year of BPO support experience for U.S. customers Zendesk or CRM/VoIP knowledge is a plus Comfortable with Google Suite Technical Requirements Desktop/laptop with camera (Core i5...Remote job