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- ...We are seeking a highly skilled and motivated Gorgias/Zendesk Specialist. You will be responsible for implementing, maintaining, and optimizing our Gorgias platform to enhance customer support operations and ensure a seamless experience for our customers. Your primary...
- ...efficiency in a fast-paced team-oriented environment. SaaS/Technology experience: Google Workspace and Microsoft 0365 Apps Zendesk administration and optimization Client Relationship Management systems (e.g., HubSpot) Human Resource Information Systems,...
- ...support required) ~ Fluent written and spoken English ~ Strong problem-solving and de-escalation skills ~ Has experience with Zendesk ~ Familiar with Freshdesk HubSpot Service or similar platforms ~ Experience with or willingness to learn Zenoti ~...
- ...non voice, chats, emails and SMS) ~ A general understanding of content moderation. ~ Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred). ~ Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs)...
- ...in the use of Windows OS, Apple OS, Microsoft Office, and Google applications Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues Fluent in the English language, as well as reading and writing in...
- ...Management team. In this role, you'll be responsible for creating, maintaining, and validating knowledge base content within our global Zendesk instance. You'll ensure that all information is accurate, up to date, and easy to access-empowering both our customers and...
- ...helping people and take pride in delivering exceptional customer experiences. Experience with customer support platforms (like Zendesk, Intercom, or similar) is a big plus. You have access to a personal PC or laptop suitable for full-time remote work, along with...
- ...coverage in case of shortage of resources Product Support: Oversee the progress of the team's current Support tickets (via Zendesk) and Engineering/Data Science Escalations (via JIRA) to ensure timely and effective resolution. Handle incoming Support tickets...
- ...experience in E-commerce Logistics Skilled in active listening, negotiation and conflict management Experience in CRM systems: Zendesk, Salesforce, AI bot and the likes Understands online shopping platforms and how customer interactions flow Familiarity with...
- ...technology-based company. ~ Strong communication and problem-solving skills. ~ Comfortable working with support platforms such as Zendesk or similar tools. ~ Fluent in English (spoken and written). ~ Based in or able to work from one of our European office...
- ...communications to appropriate resources. Manage support tickets using various tools, utilizing Microsoft software, Google Suite, and ZenDesk. Introduce new tools to improve ticket management and client interaction. Document and communicate expectations, resolutions...
- ...Leadership team. You will be critical in driving the efficiency and strategic impact of our top-of-funnel motion across the region. Zendesk is a rapidly growing company with an amazing culture. You will work with smart, driven individuals focused on high-impact projects...
- ...code logic, and understanding system workflows. * Proficiency in SQL and familiarity with ticketing tools (e.g., ServiceNow, Jira, Zendesk). * A collaborative mindset and a drive for continuous learning. About Infor Infor is a global leader in business cloud...
- ...continuity. Provide 1st and 2nd level helpdesk support for NetSuite OneWorld, Celigo, RF Smart, SPS Commerce, Shopify, Clickup, Miro, Zendesk, Smart Freight, and any future integrated applications. Escalate 3rd-level support issues to software vendors as needed and...
- ...~ Good interpersonal and communication skills ~ Able to meet tight deadlines ~ Experience with software like Dext and Hubdoc Zendesk is desirable The role is based in India or the Philippines. Behavioural fit is also important at Sleek, and we will be looking...
- ...similar service-oriented role. ~ Confident using Customer Relationship Management ~(CRM) platforms – Gorgias, Shopify, Klaviyo, Zendesk. ~ Solid understanding of global postal carriers – experience with DHL International and UPS preferred. ~ Familiarity with...
- ...1st and 2nd level support for NetSuite OneWorld and integrated applications including Celigo, RF-Smart (WMS), SPS Commerce, Shopify, Zendesk, ClickUp, Miro, SmartFreight, and future systems. • Take a hands-on approach to troubleshooting and working with users and the...
- ...data extracts, quick analyses, and standard reports under 1–5 day SLAs. Keep the CX queue moving by partnering with CX Ops (e.g., Zendesk extractions) and resolving operational blockers quickly. Escalate complex or strategic requests to analysts for roadmap...
- ...understanding of loan products, interest computation methods, and repayment structures. ~ Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow) and SLA management. ~ Strong analytical, communication, and customer service skills. ~ Ability to work...
- ...environment A general understanding of content moderation and community management Intermediate knowledge of CRM systems (e.g., Zendesk, Salesforce preferred) Intermediate knowledge of Google Workspace and MS Office applications Strong problem-solving and...
- ...Troubleshoot technical issues within the Postscript platform (integrations, message delivery, account setup) and document findings clearly in Zendesk. Translate technical explanations into simple, actionable guidance for non-technical customers. Proactively inform customers...
- ...issues were resolved. Collect feedback and promote customer loyalty. Log interactions and updates in systems like Salesforce, Zendesk, or proprietary telco tools. Maintain accurate records and update customer profiles. Upsell or cross-sell relevant services...
- ...CRM, helpdesk tools). Nice-to-Haves Experience in a B2B (business-to-business) or agency environment. Familiarity with helpdesk software (e.g., Zendesk, Freshdesk) or CRM platforms (e.g., HubSpot). Experience supporting clients in marketing or tech services.
- ...similar CMS tools) for publishing landing pages, managing forms, and supporting customer-facing content workflows. #· Familiarity with Zendesk, SharePoint, demo/sandbox environments, or internal knowledge bases. #· Experience supporting SaaS product launches or cross-...
- ...listening and problem-solving abilities • Strong interpersonal skills and ability to build rapport with customers. • Flexibility to work shifts, including, weekends, and holidays, as needed. • Experience with Zendesk ticketing software and eCommerce is a plus....
- ...your knowledge and skill sets relating to cloud software, cybersecurity, and AI. When it comes to our support stack, we use Slack and Zendesk to provide support to our clients and Jira internally. The Eurasian team is managed remotely, and emphasizes collaboration and...
- ...issues Escalate bugs or complex concerns to appropriate technical teams Document tickets and all customer communication using Zendesk, Salesforce, and internal tools Customer Success Collaboration Support Customer Success Managers with active client...
- ...for: Visa and/or MasterCard regulation knowledge Banking or financial services experience Knowledge of international wire transfers Debit, credit, or prepaid card experience Experience supporting user-facing software Experience working with ZenDesk...
- ...on capacity Multitasker that thrives in a fast moving and ever-changing environment Experience with ticketing systems such as Zendesk Must be fluent in at least 1 additional language (Chinese, Japanese, Korean, etc.) A passion for music and interest in and...
- ...graduate; some college preferred Excellent English communication Minimum 1 year of BPO support experience for U.S. customers Zendesk or CRM/VoIP knowledge is a plus Comfortable with Google Suite Technical Requirements Desktop/laptop with camera (Core i5...