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- ...functional- and technical background and understanding of customer service technology stacks. F.e. applications as, or similar to, Zendesk, CRM, Babelforce, Chatbot, etc Excellent communication and collaboration skills. Fluency in English reading, writing and speaking...
- ...Zendesk Sepcialist Employment Type: Permanent, Direct Hire Work Setup: Onsite Location: Mandaluyong Schedule: Mid Shift Job Overview We are seeking an experienced Application Manager to lead the strategic roadmap, development, and optimization of...
- ...global organization is seeking a CRM Specialist to manage, configure, and optimize its customer relationship management platform, Zendesk . This role supports customer experience technology initiatives by maintaining system performance, implementing new features, and...
- We are looking for a highly driven Business Development Representative (BDR) to generate outbound pipeline for our Zendesk solutions practice. This role is responsible for identifying, prospecting, and booking qualified meetings with companies looking to improve their...
Valuehub
Taguig24 days ago - ...new geographic locations. Advanced knowledge of email ticketing and cloud-based systems (e.g., 8x8, Aircall, Five9, Salesforce, Zendesk). How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any...
- ...in the use of Windows OS, Apple OS, Microsoft Office, and Google applications Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues Fluent in the English language, as well as reading and writing in...
- ...DO NOT APPLY if you do NOT have experience using Zendesk, Monday.com, and Yardi. This role requires hands-on system experience. Key Responsibilities: • Coordinate and manage maintenance work orders across multiple properties • Create and update work orders in...
- ...Points For: . Experience working in the dental field . IT Certification (Comptia) . Experience working in a CRM system like ZenDesk or Salesforce . Experience working with any dental scanner or scanning software . Experience providing technical support to...
- ...average to excellent written and verbal communication skills Ability to analyze trends and data Background in ticketing tool (ServiceNow/Zendesk, etc.) is a plus Excellent customer service skills Requirements: Skills: (Not indicated)...
- ...know-how . Previous experience working in phone, email, and live chat customer support roles . Familiarity with e-Commerce, ZenDesk, or any other CRM tools and . Flexibility and willingness to work on different shifts. How We Partner To Protect You: TaskUs...
65000 - 80000 Php
...professional tone ~ Excellent attention to detail and follow-through ~ Experience using support tools such as Shopify, Gorgias, Zendesk, or similar platforms ~ Reliable internet connection and a quiet workspace suitable for remote work ~ Ability to overlap with...- ...maintain a positive customer relationship. Service Excellence: Deliver high-quality customer service and resolve inquiries via Zendesk, Slack, and phone calls. Ledger Maintenance: Reconcile the Accounts Receivable ledger to ensure all payments and credit memos are...Remote job
- ...learn Basic troubleshooting skills (SQL/log analysis is a plus) Navigational fluency in ticketing systems (e.g., Salesforce, Zendesk) Coaching Skills Ability to implement structured coaching frameworks Skill in translating metrics into actionable improvement...
- ...and Call Center skills/practices. Has strong knowledge of CRM and Lead Management solutions (Salesforce, Velocify, NetSuite, Zendesk) is preferred. Knowledgeable of Digital Engagement channels (Email, Chat, SMS) Preferably graduate of IT or related technical...
- ...InContact/NICE or Contact Center Software Projects ~ Experience in Advanced Integration projects (Salesforce, Velocify, NetSuite, Zendesk, ServiceNow, Dynamics 365 etc.) ~ All intermediate-level expertise will be used as a pre-requisite on top of any of the...
- ...domestically and internationally up to 50% of the time. Advanced knowledge of email ticketing and cloud-based phone systems (i.e. Zendesk, Desk.com, RightNow, inContact, Five9 or 8x8) preferred. Someone with international vendor management experience as well as...Remote job
- ...for technology and online retail Experience and/or knowledgeable with PC Hardware, Gaming and Network Solution Knowledge about Zendesk is welcomed Can-do attitude with a willingness to learn Exceptional organisational skills and ability to meet daily KPI's...
- ...provided on calls. Handle incoming and outgoing calls, create, manage, follow-up and resolve support requests via ticket-based CRM (Zendesk) with a high level of attention to detail whilst providing clients with regular progress updates. Resolve customer product or...
10000 - 12000 $ per year
...fostering accountability. Experience working in a fast-paced, client-focused environment. Preferred Skills Experience with ZenDesk reporting Familiarity with workforce management and scheduling tools. Background in SaaS or BPO environments is a plus....- ...~ Familiar with Microsoft Office, particularly Outlook, Word and Excel ~ Familiar with Magento ~ Familiar with or have used Zendesk ~ Confidence in dealing with high volume of calls Key Relationships Internal All internal support departments Store...
- ...cross-tool investigation, not just single-touch responses Communicate with providers via Slack and document outcomes clearly in Zendesk Handle refunds, billing, and payment-related workflows using internal tools and SOPs Track and document cases using spreadsheets...
- ...Log, track, and manage incidents and service requests using an IT Service Management (ITSM) tool like Jira Service Management or Zendesk. Escalate complex issues to L2/L3 support teams while maintaining ownership of the ticket and communication with the user. Perform...
- ...required (complex formulas, charting, pivot tables), along with basic proficiency with statistics and data analysis Experience with Zendesk, Salesforce, AI tools, and business intelligence tools would be an asset Growth mindset is a must: being proactive and eager to...
- ...problem-solving. This role requires exceptional written and spoken English, strong judgment, and hands-on experience using both Zendesk and Shopify to resolve real customer issues. Estimated Salary: The salary for this position has not been finalized yet. Please...
- ...of one or more of cloud contact center and associated technologies such as Amazon Connect, Nice CXOne, Twilio, Talkdesk, Five9 or Zendesk Has built best practices in business process and created repeatable playbook Has led multidisciplinary cross functional teams...
- ...Familiar with Philippine lending regulations (SEC, NPC, DTI). Excellent communication, analytical, and coaching skills. Proficiency in Excel / Google Sheets; knowledge of CRM or QA monitoring systems (e.g., Talkdesk, Zendesk, Freshdesk) is a plus. Job Type: Full-time
- ...merchants, or e-commerce delivery services is an advantage. Proficient in using CRM, ticketing, or customer service platforms (e.g., Zendesk, Freshdesk, Zoho, or similar). Strong knowledge of delivery processes and logistics workflows, including shipment tracking...
- ...environments. Solid understanding of basic networking (TCP/IP, DNS, DHCP, LAN/WAN). Experience with ticketing systems (e.g., Jira, Zendesk, or Freshservice). Soft Skills: Exceptional customer service, clear communication, and a 'self-starter' mindset with the ability...
775000 $ per day
...and actions taken. • Problem Resolution: Take ownership of resolving user issues by effectively probing and troubleshooting, using Zendesk to manage user interactions. • Escalation and Collaboration: Identify and escalate complex or emerging user issues to Specialists...Accenture
San Nicolas, Ilocos Norte14 days ago- ...Engineering,Management,Finance / Accounting,Communications,Computerscience/IT Pluspointifyouareexperiencedinticketmanagementplatformi.e.Zendesk,Freshdesk,Zoho,orsimilartools Responsibilities...
