Search Results: 9 vacancies
...;
Experience working with cross-functional teams, especially technical;
Strong working knowledge of CRM systems (Salesforce, Zendesk, Freshdesk, Helpshift, Intercom, etc);
Technical skills and good knowledge of the state-of-the-art in translation/localization studies...
...at all levels of the organization.
Proficiency in using IT service management tools and ticketing systems (e.g., ServiceNow, Zendesk, JIRA).
Basic understanding of Azure, Citrix, and Firewall technologies.
Preferred experience in using ConnectWise but not...
...with a focus on delivering exceptional customer service.
Proficiency in using customer service software and CRM systems (e.g., Zendesk, Salesforce).
Ability to multitask and prioritize workload to meet customer needs and service level agreements.
Attention to...
...address performance-related issues.
Drive team efficiency through the optimization of processes and proper utilization of tools (Zendesk and knowledge base).
Exhibit strong written and verbal communication skills, particularly in phone interactions where...
...Word, Excel), Google Apps (Docs, Sheets), LucidChart, Confluence
~ Experience with business applications, like HubSpot (CRM/Sales), Zendesk (Helpdesk), HelpScout (Helpdesk), Podio, AirTable, Xero (Accounting) – particularly with their configuration and API integration...
...tracking events to eTN to report to customer and escalate any gaps in eTN to management
To generate basic tracking reports, basic Zendesk reports on a weekly and monthly basis
To generate excel based forecast reports for carrier partners based on eTN data
To...
...customers.
Other tasks from immediate superiors directly related to business operations.
Person Specification
Proficiently using Zendesk, Shopify and Dear System to execute, process and keep up to date records of all customer orders/ product inventory and information....
...work 5pm to 11am + 9am-10am US Central Time (4.30am - 10.30am + 8.30pm - 9.30pm IST)
~1+ year Support Ticketing system experience (Zendesk, Freshdesk, SupportPal, Clarify, etc.)
~2+ years in Windows Server Administration working with Active Directory, NTFS, IIS, SSL...
...address performance related issues.
• Drive team efficiency through the optimization of processes and proper utilization of tools (Zendesk and knowledge-base).
• Exhibit strong written and verbal communication skills, particularly in phone interactions where...