Search Results: 7 vacancies
...tools
Must have vast knowledge in all our products and services in all brands, internal tools including but not limited to CRMS, Zendesk, Touch Point, Web Hosting Manager, cPanel, etc.
Must have strong leadership and mentorship skills
Must have strong business...
...address performance related issues.
Drive team efficiency through the optimization of processes and proper utilization of tools (Zendesk and knowledgebase).
Exhibit strong written and verbal communication skills particularly in phone interactions where multitasking...
...with a focus on delivering exceptional customer service.
Proficiency in using customer service software and CRM systems (e.g., Zendesk, Salesforce).
Ability to multitask and prioritize workload to meet customer needs and service level agreements.
Attention to...
...address performance related issues.
Drive team efficiency through the optimization of processes and proper utilization of tools (Zendesk and knowledgebase).
Exhibit strong written and verbal communication skills particularly in phone interactions where multitasking...
...address performance related issues.
Drive team efficiency through the optimization of processes and proper utilization of tools (Zendesk and knowledgebase).
Exhibit strong written and verbal communication skills particularly in phone interactions where...
...warehouse partners, resolve and/or escalate customer inquiries and spot quote queries
To generate basic tracking reports, basic Zendesk reports on a weekly and monthly basis
To identify, isolate and communicate carrier credits to carrier partners weekly
To upload...
...work 5pm to 11am + 9am-10am US Central Time (4.30am - 10.30am + 8.30pm - 9.30pm IST)
~1+ year Support Ticketing system experience (Zendesk, Freshdesk, SupportPal, Clarify, etc.)
~2+ years in Windows Server Administration working with Active Directory, NTFS, IIS, SSL...
