...Oversees the delivery of IT services to end-users/ clients
Reviews... ...processes and tasks
Manages customer/ client concerns/ complaints... ...to the defined Service/ Operations Level Agreement (SLA/OLA)... ...years IT operations as Service Desk Manager or equivalent function...
Operations Manager
Job Description
• Performance Management
o Create/Formulate Key Performance Indicators from the Key Results Area which will be used by the
team to measure performance.
o Monitors daily tasks based on Key Performance Indicators
o Ensure all deliverables...
ACCPRO INTERNATIONAL
Manila
19 days ago
...The Service Desk Manager is responsible for managing day to day 24/7 service desk operations. Lead the team to focus on successful outcomes. Take overall accountability for incident management and request fulfillment. Apply ITIL Service Management concepts such as Incident...
Safeway Philtech Inc
Manila
3 days ago
...Good process mapping ability
• Proactive, service-minded, and able to multi-task
• Good... ...responsibilities:
Experience
• Previous Service Desk experience
Others
• Willing to work... ...Corporate Social Responsibility Program
Skills:
Delivery Support
Implementation Management
Recruiter PH
Manila
more than 2 months ago
...IT Operations | Service Desk Delivery Associate Manager
Management (Information & Communication Technology)
Ready to become part of the dynamic Accenture team? We’re seeking candidates with the right skills and experience for this role. Think you match the profile...
Accenture
Manila
16 hours ago
- GRADUATE OF CIVIL ENGINEERING (W/ LICENSED OR NOT)
- W/ ATLEAST 1 YEAR EXPERIENCE IN CONSTRUCTION MANAGEMENT
- W/ EXPERIENCE IN TYPES OF RESIDENTIAL OR MID-RISE CONSTRUCTION
1st Top-Notch Construction Corp.
Manila
a month ago
45000 Php
Position Description:
1. Develop and execute content strategies, responsible for the daily operation of accounts on platforms such as Facebook, Twitter, Instagram, and TikTok, continuously update and improve account content and interaction.
2. Participate in planning...
Mechat
Manila
26 days ago
...contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user... ...applications/ processes
# Learn fundamental operations of commonly-used software, hardware and... ...with respect to TAT, SLA & hits
# Manage all queries or escalate if not resolve...
...affiliated with the prestigious University of Cambridge.
We are looking for a Service Desk Analyst who will be a part of the IT Service Desk team under Core Technology - Service Management in our Manila Office. The role will take part in the Service Desk Team...
...Manage and provide effective guidance to a team of 15-20 Service Desk Engineers, delivering L1 IT support from head office and remotely
Create an inspiring, motivational team environment with an open communication culture
Monitor individual engineer performance against...
Capgemini
Manila
2 days ago
...all incidents and request reported to the Service Centre
Monitoring call volumes and... ...recurrent trends and advise the Problem Manager
Liaison with other Service Management... ...Change Management
Support all Service desk Incidents and requests to meet Service Level...
Capgemini
Manila
2 days ago
...Description
The OpportunityAn exciting Service Desk role has become available at one of... ...Microsoft environment such as mailbox management in Exchange, Office 365 & user management... ...Indicators (KPI) are met
Ensure company Operational Level Agreements (OLA) are met...
...company we are today. By joining us as a Tier 1 Analyst, IT Service Desk , you will be the first level point of contact for any IT-related... ...vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If...
...software detectives, provide a dynamic service identifying and solving issues within multiple... ...etc
Report to QM Geo Leads, any management or technical opportunities
Build relationship... ...- Technology)
Any Bachelor's Degree (Operations)
Certification (Good to have)
Any...
...software detectives, provide a dynamic service identifying and solving issues within multiple... ...critical business systems.
Account Management
The Consultant will be a point of... ...- Technology)
Any Bachelor's Degree (Operations)
Certification (Good to have)
Any Microsoft...
...Cloud Service Operations Manager - - 13540
Country
Philippines
City
Manila
Department
Software as a Service
Job ID
39283
Responsible for managing IMS contract and it's service pillars, implement according to project management agile principles...
Infor Inc.
Manila
3 days ago
...Milestone Technologies is a global IT managed services firm that partners with organizations to... ...digital transformation, innovation, and operational agility. Milestone is focused on... ...Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management...
...experienced Senior IT Specialist well-versed in international service desk management, incident management, people management and other related... ...standards, establishing service level agreements and operational level agreements, defining key performance indicators and...
Templatedata.net
Manila
1 day ago
...Position Overview: We are seeking a highly skilled and proactive Operations Manager to join our Managed Platformteam. The Operations Manager will play a pivotal role in ensuring the seamless delivery of services to our clients while driving operational excellence and...
Responsibilities:
Identify ciritical and high priority outages/downtimes
Triage, record, and maintain incidents/requests information to aid current and future resolutions
Resolve incidents/fulfill requests at first contact
Own (single point of contact), escalate...
...We are looking for a Senior Service Desk Analyst who can handle complex IT issues and provide effective solutions for our clients. You will be responsible for managing and maintaining various IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace...
...culture-moving creative edge. We believe that by being together, we can transform marketing. Join us at
Reporting to the Service Desk Manager, the Service Desk Analyst is primarily responsible for supporting the Stagwell network UKG user-base.
The Analyst...
...Service Desk Administrator page is loaded Service Desk Administrator
Apply locations Manila... ...Procurement of stocked items.
Asset management
Ticket management.
Provide and... ...of ethics are at the heart of how we operate – we work together, we are brilliantly...
NCC Group
Manila
16 hours ago
...highly skilled and experienced Level 3 Service Desk Engineer to play a key role in our IT... ...satisfaction and safeguarding business operations.
Key Responsibilities
Advanced... ...in complex problem-solving, network management, server maintenance, and cybersecurity....
...Actively coordinate with team members and other service support groups to effectively resolve incidents and... ...consistent with organizational needs as directed by management.
Review and understand standard operating procedures, make recommendations, and assist with making...
...quality information, news and services to individuals and companies... ...Provide telephone, remote and desk-side support to the business,... ...excellence.
Assist management in tracking individual and team... ...maintain a fit for purpose standard operating environment.
PERSON...
...Job Title: Director Delivery Consulting (Service Desk)/ Service Desk Director Delivery
Job Category: Senior Management
Job Type: Permanent Full Time
Work Location... ...Delivery Management
Financial Management
Leadership
Operations Management
Resource Management...
...We have an exciting opportunity for an experienced L2 Service Desk Analyst . Work from home or office based—you choose!Must be willing... ...They are a HealthTech company supporting respiratory health management. Its world first technology detects wheeze, a typical symptom...
Yempo - Your Employees Offshore
Manila
2 days ago
...Service Desk Specialist I page is loaded Service Desk Specialist I
Apply locations Manila... ...Team.
Effectively communicate to management, team members, and various customer groups... ...hardware and architecture and Desktop Operating System internals
ITIL Certification/...
LexisNexis Risk Solutions
Manila
16 hours ago
4 years of service desk, customer service, and support experience with problem solving involving... ...as SD/RDS Lead.
Prior Team/Shift Management experience of at 8-10 level 1 agents
Good... ...to analyze and improve the day-to-day operations.
Job responsibilities:
Coordinate the service...
Wipro
Manila
4 days ago