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- ...processes for accuracy, and confers with management on process improvements and implements change. Responsibilities Quality Assurance, Quality Control and Continuous Improvement The Quality Specialist is responsible for reviewing, confirming, and reporting...
- ...and batching for computer processing | Verifies output against control totals, reviews format and accuracy of printouts, and distributes... ...instruction Impact: Impacts own team through the accuracy and quality of work Interpersonal Skills: Uses communication skills to...
- ...Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and... ....g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and...
Concentrix
Iloilo4 days ago - ...complete monthly deliverable and tasks Qualifications Preferably College Graduate Overall 7 to 9 years of BPO experience Must have at least 3 to 5 years of work experience as a Transformational Quality Manager Preferably Greenbelt / Blackbelt Certified...
- ...their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Quality Coach in Iloilo (on-site) , you will be part of our team of game-changers who are powering the brands of the future in the...
Concentrix Philippines
Iloilo3 days ago - ...Role Description This is a full-time on-site role as a Training and Quality Manager. The Training and Quality Manager is responsible for monitoring and evaluating inbound and outbound calls, developing training modules, designing and implementing training programs,...
Concentrix
Iloilo18 hours ago - ** Experience in handling a Collections account is required ** The Supv Training and Quality assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is...
Concentrix
Iloilo1 day ago - ...Collaborate with senior developers and project teams in delivering high-quality solutions. Apply Object-Oriented Programming (OOP)... ...with databases (SQL, Oracle, etc.). Familiarity with version control systems (e.g., Git). Exposure to Agile/Scrum methodologies....
- ...with a hands-on assignment for approximately two years to support the Site Manager and gain hands-on construction management and quality control experience. Upon project completion, you will transition to our Manila Head Office to work on a broader range of technical...
- ...with a hands-on assignment for approximately two years to support the Site Manager and gain hands-on construction management and quality control experience . Upon project completion, you will transition to our Manila Head Office to work on a broader range of technical...
- ...working with the other members of the Training, Operations, and the Quality teams to manage conduct of new hire training, while also being... ..., and improvements where necessary Implementing cost control through optimization of resources such as trainer availability,...
- ...representatives while maintaining high accuracy and operational control. This position requires someone who is structured, analytical,... ...representatives Monitor team performance, conduct regular quality checks, provide coaching, and generate productivity and performance...
- ...&A) team, responsible for key operational and transactional control activities. This role drives adherence to people-count and non... ...and forecast. ● Variance Analysis: Draft detailed, high-quality variance analysis commentary explaining key movements in both...
TELUS Digital
Iloilo2 days ago - ...development (back end and front end in C++, C#) Testing and quality assurance (manual and in-house tools) Insurance product analysis... ...services by implementing robust processes, KPIs, and quality control frameworks. Collaborate closely with UK-based leadership to...
- ...hazard identification and risk assessments. ~ Monitor contractor compliance with approved Risk Assessments, Method Statements, and control measures and support implementation of Permit-to-Work, toolbox talks, and safe work practices. ~ Ensure smooth coordination in...
- ...Finance Analyst will assist with debtor management, invoice follow-ups, and reporting while developing practical skills in credit control, spreadsheets, and digital systems. This is an entry-level role designed to support our partner's accounts receivable and credit control...
- ...Human Skills Required Well-developed communication skills, both verbal and written, including demonstrated ability to lead/ control meetings, prepare reports and present recommendations to high levels Must be capable of working both within a team and automatously...
- ...vendors Auditing and verifying transactions; obtaining proper approvals of invoices Design and implement appropriate internal controls. Reconcile numerous intercompany balance accounts among parent and subsidiaries Assist with treasury functions, annual...
- ...accuracy, and conformity to company policies. Monitor individual Team Members' statistics for Attendance, AHT, Productivity, and Quality. Recommend and apply corrective measures for Team Members who do not meet minimum performance metrics. Assign reports or...
- ...launch success . Maintain high Build Velocity to ensure the team is ready to ramp once the primary architecture is locked . Quality, Security, & Reliability Adhere to strict Quality, Security, and Reliability standards to meet the requirements of the Launch...
- ...there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on...
26900 - 36200 Php
...devices and software by staying updated on the latest tech trends. Deliver Exceptional Service: Ensure every interaction meets our quality standards, aiming for the highest customer satisfaction to drive our Net Promoter Score (NPS). Act as One Team: Work cross-...- ...needed information is replied with. Endorses prospective clients to RMs for client calls. Operations Efficiency and Service Quality Ensures that all transactions are processed, recorded accurately and balanced as compared with the totals and reports...
- ..., and Onboarding teams to ensure accurate and timely processing of organizational Customer Due Diligences while upholding internal quality benchmarks and regulatory integrity with the highest level of quality assurance. This role handles Sensitive Personally Identifiable...
- ...different goals and metrics, boost morale, and ultimately meet or exceed service levels set by the Client. Manages the queue and controls abandoned calls by utilizing available equipment and resources (i.e. CMS, hold time, AHT). Ensures that passing service levels are...
TELUS Digital Philippines
Iloilo2 days ago - ...Strategic Sourcing: Research new products and suppliers, maintaining detailed records of certifications and performance. Inventory Control: Monitor container movements and track stock levels to ensure 100% availability while minimizing holding costs. Cost...
WrkPod Careers
Iloilo2 days ago - ...Teller whenever the need arises. Responsibilities: Cash Management Functions Deposit Operations Function Internal Control and Compliance Functions Marketing Functions People Management & Development Functions Administrative Functions Qualification...
CBS China Bank Savings
Iloilo1 day ago - ...experience, including prior people management experience, or an equivalent combination of education experience ~ Has a Pollution Control Officer (PCO) Certification ~ Experience in the BPO industry, with strong knowledge of industry standards, building systems, and...
Carelon Global Solutions Philippines
Iloilo2 days ago - ...for motivated, detail-oriented, and proactive QA Analysts to join our expanding team. In this role, you’ll contribute to the quality assurance of insurance product configurations and system integrations deployed across multiple markets. You’ll work closely with developers...
- ...Maintain accurate documentation of interactions in CRM or ticketing systems. Manage multiple conversations while maintaining quality and response standards. Follow client-specific SOPs, workflows, and communication guidelines. Collaborate with...
