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- HelpDesk Analyst Position Description Job Responsibilities Your main responsibilities as Consultant – Helpdesk Analyst are, but... ...guidance, or escalating more complex problems to higher-level support teams or technical specialists. . Ticket Management: Create,...
- HelpDesk Operations Lead Position Description Lead and oversee daily helpdesk operations to ensure timely issue resolution Supervise, coach, and support helpdesk staff to maintain service quality Monitor ticket queues, SLAs, and performance metrics Act as...
- ...Position Description: The Helpdesk Analyst - Personal Banking delivers exceptional service to customers by understanding their financial... ...and solutions that are in their best interest. This role supports clients through multiple channels and collaborates with internal...
- Team Leader for Helpdesk (Ortigas) Position Description The Team Leader for Helpdesk is responsible for managing the overall performance... ...• Enforce quality standards to ensure consistent, high-quality support delivery. • Provide coaching and feedback to strengthen...
- ...Summary The Tier 1 Helpdesk Technician serves as the first point of contact for IT support requests. This role is responsible for initial intake, triage, documentation, and routing of reported issues to the appropriate support teams. The technician ensures timely...
- ...connect and seamlessly integrate with critical systems like CRMs, helpdesks, and chat apps. Simplesat’s focus is to make that happen by... ...more on our website: Job Description As a Customer Support Specialist, you’ll be responsible for responding to Simplesat...
- We are seeking detail-oriented and skilled team members to support our production team. This role is focused on creating visuals and refining artwork. Job Summary HMO on Day 1 Receive promising perks and rewards Experience travel opportunities Get recognized...
- ...before merienda and without flipping a desk? Good. We’re looking for you. The Role, in Plain English This is a Senior Support Manager role, managing a dedicated pod within our Service Desk in Manila. You’ll be leading Support Technicians and Client...
- ...flexibly connect their applications, infrastructure, clouds, and partners across a global network. We foster a collaborative and supportive environment where talented individuals can thrive and make a real impact to deliver business value and serve our customers....
- ...Broker Support Specialist Australian Mortgage Broking Firm About the Role We are seeking an experienced Broker Support Specialist to join our Australian mortgage support team. The role involves managing the end-to-end loan application process, ensuring accuracy...
- ...CORE RESPONSIBILITIES Deliver professional and empathetic customer support Answer customer enquiries within a timely and accurate manner Understand client's needs, build rapport, and foster a positive customer relationship Communicating issues to various...
- ...legislation. Requirements: Bachelors Degree in Computer Science or related field with at least 2 -3 years of networking and onsite support experience Experience with ServiceNow is highly preferred Experience of PC software (Microsoft operating systems and...
- ...with OPERATIONAL EXCELLENCE At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE As a Technical Support Specialist, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the client...
- Graduate of Marketing/Accounting or equivalent. Experience is an advantage but not required Proficient in MS Office applications Willing to start immediately
- ...Primary Objective: This coordinator role is responsible for providing exceptional technical support across multiple products and supporting the effective coordination of operational activities. The key remit of this role will include actively resolving technical customer...
- ...1. User Support & Help Desk Management • Serve as the first point of contact for all internal staff experiencing technical issues. • Manage the entire IT support queue: All requests and tasks (including from the IT Manager) must be logged, prioritized, and tracked...
- ...7:30 PM AEST 9:00 AM 6:00 PM PHT Employment Type: Full-time Ready to do work that actually excites you The Project Support Officer is responsible for providing support to Project Managers and project team/s on multiple concurrent projects to ensure projects...
- ...This role will provide hands-on experience in supporting daily IT activities, troubleshooting technical issues, and assisting with system monitoring. The trainee will learn practical IT skills while helping ensure smooth operations across Keywords. Responsibilities...
- ...with OPERATIONAL EXCELLENCE At the heart of great partnerships we'll always find EMPATHY WHAT IS YOUR ROLE As a Customer Support Manager, you will lead a growing multi-level team responsible for delivering exceptional customer support experiences. You'll drive...
- ...The Product Support Specialist acts as the first point of contact for support cases. The PSS (Product Support Specialist) directly reports to the Support Manager. The successful candidate is expected to troubleshoot, answer basic queries, and direct the client towards...Remote job
- ...responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The Technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced...
- ...across major platforms. With a background in Engineering or Drafting , AutoCAD experience , and 1–3 years in technical or solar support , you’ll ensure homeowners receive smooth activation, clear guidance, and fast issue resolution. We’re looking for individuals who...
- ...fast-paced environment, embraces AI, and is self-driven in owning work end-to-end to be successful in this role. The Application Support Engineer provides L2/L3 production support for a telecom application platform used to manage customer connectivity, provisioning...
- ...professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides...
- ...Discover your 100% YOU with MicroSourcing! Position: Senior Experience Technical Support Specialist (POS) Location: Cyberscape Beta, Ortigas, Pasig, Philippines Work setup & shift: Flexible work setup | Day shift Why join MicroSourcing...
- ...Primary Purpose of Role The Helpdesk Support is responsible for: ~ Ensuring that stores are supported with day to day POS, IT software and hardware, ensuring information, guidance and solutions are consistent with company policies and procedures. Key Result...
- ...The IT End User Support Associate provides technical assistance to all users at the site resolving hardware software and connectivity issues promptly. KEY RESPONSIBILITIES: Respond to user requests and troubleshoot technical issues. Install configure...
- ...We are seeking a Technical Support Engineer with strong hands-on experience in incident management, system configurations, and cross-platform support. The ideal candidate will not only ensure the stability, security, and efficiency of IT systems across Mac and Windows...
- ...EXCELLENCE At the heart of great partnerships we’ll always find EMPATHY WHAT IS YOUR ROLE As the Shift Lead, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority...
- ...following the checklists standard operating procedures. Working within the Business Architecture & Solution Design team you will support the implementation of the checklists projects and requests You will support the Operational teams in different jurisdictions...