Voice Technical Support Professional

We are seeking a dynamic and skilled Voice Tech Support Professional to join our team in a fractional capacity. This role requires expertise in technical support, customer interactions via inbound and outbound calls, product demonstrations, and CRM systems .

The ideal candidate will have experience working in startup environments and be comfortable managing multiple client accounts efficiently.

Key Responsibilities:

• Handle inbound and outbound calls to assist customers with technical issues and product inquiries.

• Conduct live product demonstrations to showcase features and functionality.

• Provide tech support and troubleshooting assistance with a focus on excellent customer service.

• Utilize CRM systems to manage customer interactions and maintain accurate records.

• Manage multiple client engagements, offering tailored solutions and support.

• Maintain clear and concise documentation of interactions and resolutions.

• Work collaboratively with internal teams to escalate complex issues when necessary.

Qualifications:

• Proven experience in technical support, customer service, or a related field.

• Strong ability to conduct product demonstrations and explain technical concepts in an accessible way.

• Prior experience in a startup or fast-paced environment is highly preferred.

• Excellent verbal communication skills and phone etiquette.

• Ability to multitask and prioritize effectively across multiple client accounts.

• Experience with CRM systems and support ticketing tools.

• Self-motivated, proactive, and adaptable in a remote work setting.

Position Details:

• Shared resource: Supporting up to 4 clients.

• Remote role: Requires a 100mbps (download & upload speed) internet connection and a professional work setup.

If you're a proactive, tech-savvy professional with a passion for customer support and the ability to handle multiple accounts, we’d love to hear from you!