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- ...provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs...
- ...Science, Software Engineering, Information Systems, or a related technical field. At least 2 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred). At least 2 years of experience in...
- ...Business, Marketing, Business, Information Technology, or related field. At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment. Proven expertise with live chat and ticketing tools like Zendesk,...
- ...may substitute for a portion of the experience requirement. Experience Minimum 2 years of experience in backend product support, ad tech engineering support, technical integrations, or QA in a technical setting. Strong preference for SaaS experience, with...
- ...Qualifications: Experience At least 2 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a related technical operations role. Experience in SaaS, especially with API-first platforms, multi-tenant...
- ...candidates with demonstrated WFM or BPO operations expertise. Experience With or without professional experience in customer support, technical support, workforce management, or a related operations role. Experience within a BPO, digital advertising, or online...
- ...Software Engineering, Information Systems, or a related technical discipline. Equivalent hands-on technical experience in a QA, support engineering, or ad tech role will be considered alongside formal education. Experience: At least 2 years of professional experience...
- ...be considered alongside relevant operational management experience. Experience At least 2 years of experience in customer support, technical support, workforce management, or a related BPO operations role. Experience within a digital advertising, BPO, or online...
- ...Software Engineering, Information Systems, or a related technical field. At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment with experience in backend product support, ad tech engineering support, or...
- ...users. Install and uninstall applications for Windows and Mac users Recognizing and escalating more difficult problems to Tier 2 support Desired experience: Candidates must have at least 1 year of continuous BPO experience in: using, configuring,...
- ...company operates in Cebu providing Japanese quality of IT service making it as the fastest growing IT firm Position: Japanese Helpdesk Support Company Industry: IT Company Work Location: Cebu City Salary: Php 40,000 - Php 70,000 Work Schedule: Dayshift Work Set-...
- ...The Tier 1 IT Helpdesk, or MSP Support Agent provides high-quality customer service and technical support to clients through multiple communication channels, primarily by phone. Serves as the frontline support for IT and High-Speed Internet Access (HSIA) concerns, ensuring...
7 $ per hour
...U.S.-Based Technology Startup Seeking IT Helpdesk Specialists Location: Remote (Applicants Must Be Based in the Philippines) Terms... ..., Australia, and New Zealand. As the customer base grows, the support team needs broader coverage outside traditional U.S. business hours...- ...Join our team today and experience firsthand our dedication to supporting People First. Job Description IT Help Desk What can... ...concentration because it's time to imagine what it's like being an IT Helpdesk. Imagine yourself going to work with one thing on your mind...
- ...Role: Senior IT Helpdesk Manager Benefits Salary: 60000-70000 php Leave: 16 days PTO Public Holidays: Paid AU public holidays... ...Director and take ownership of building and delivering IT support across multiple brands (Remotee / Accountee / Recruit Sync)....Remote job
- ...About the Role We are looking for a Junior helpdesk engineer. The person applying for this role should be a team player but also... ...time being of critical importance. The technologies we use and support are varied, and thus we are looking for a person that can absorb...
- ...GBS) in Manila, Philippines, our teams play a critical role in supporting the organization’s worldwide operations. For more than a... ...resolves incidents, implements enhancements, and collaborates with helpdesk leaders or teams to deliver high-quality service experience....
- ...and concerns raised by client Knowledge on any service or helpdesk management system is a plus Should be able to conduct information... ...documents, problems and solutions for customers and other support personnel, creating user’s manual Benefits...
- Helpdesk Analyst - Personal Banking Position Description The Helpdesk Analyst - Personal Banking delivers exceptional service to... ...products and solutions that are in their best interest. This role supports clients through multiple channels and collaborates with...
- ...HMO Life Insurance POSITION OVERVIEW The Application Support Engineer is responsible for providing technical support, maintenance... ...skills Experience in using ITSM tools e.g. ServiceNow, Jira Helpdesk, Passionate for resolving customer Issues and maintaining...
- ...Job Summary: End User Support Specialist provides technical assistance to computer users. This role involves providing support, assistance... .... Qualifications: Proven experience in an IT support or helpdesk role. Strong knowledge of operating systems (Windows, macOS,...
- HR Helpdesk / HR Administrator (Junior Consultant) Position Description Your main responsibilities as Consultant – Junior Consultant... .... . Answer phone calls received in English and/or assigned supported language. . Appropriately categorize, prioritize, assign and...
- Team Leader for Helpdesk (Ortigas) Position Description The Team Leader for Helpdesk is responsible for managing the overall performance... ...• Enforce quality standards to ensure consistent, high-quality support delivery. • Provide coaching and feedback to strengthen...
30000 Php
...Seasonal Customer Support Professional (Remote – Philippines) 30,000 PHP/month Seasonal Contract: Approximately September through... ...Looking For Previous experience in customer support using a helpdesk or ticketing platform Excellent written English communication...- ...Support Services Group is seeking a talented and dedicated Helpdesk Associate to join our International Gaming Account. What You Will Do: ~ Be the first point of contact for our valued customers, addressing their queries and concerns with a focus on prompt and effective...
- ...smart people do their best work when they're informed, aligned, supported, and rewarded. We also believe there are enough politics in... ...ll Need At least 1 year of technical support, service desk, helpdesk, or customer service experience. Strong Mac support experience...
- ...The Project Support Officer will be tasked with actively supporting the delivery of Change, Delivery and Process (CDP) Portfolio to ensure the team can meet deadlines, deliver and report on projects. Reporting to the Portfolio Services Manager, you will be an integral...
- ...What is your mission? We are looking for an IT Support Technician to provide first-level technical support, manage IT incidents and service requests, and ensure a seamless end-user experience. The role is responsible for incident management, remote troubleshooting,...
- ...within defined OLA timelines with complete details Provide regular status updates based on incident priority Follow approved support procedures, runbooks, and escalation processes Maintain and update knowledge base articles and troubleshooting guides Requirements...
- ...affected. Working together with children, young people, supporters and partners, we strive for a just world, tackling the root causes... ...(Meraki, LAN, WAN, VPN) ~Best practice service delivery and helpdesk methodologies ~PowerShell and AI scripting skills ~Strong...