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- ...Responsibilities Provides first-level technical support to end-users via phone, email, or ticketing system. Assist users in resolving hardware and software-related issues promptly. Create service tickets for proper coordination to technical department. Investigating...
- ...They’ll need to know how to navigate Entrata and locate and pull things like resident applications, leases and addendums, income/supporting documents, ledgers, screening information, activity notes, and other resident documentation as requested. We are looking for someone...
- ...provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs...
- ...Diploma/Short Course Certificate, Bachelor's/College Degree Entry-level position; prior experience in a customer service or technical support role is advantageous Active listening on complaints and work to find an effective solution. Consistency of tickets and email...
- ...Science, Software Engineering, Information Systems, or a related technical field. At least 2 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred). At least 2 years of experience in...
- ...Business, Marketing, Business, Information Technology, or related field. At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment. Proven expertise with live chat and ticketing tools like Zendesk,...
- ...company operates in Cebu providing Japanese quality of IT service making it as the fastest growing IT firm Position: Japanese Helpdesk Support Company Industry: IT Company Work Location: Cebu City Salary: Php 40,000 - Php 70,000 Work Schedule: Dayshift...
- ...exciting opportunities to contribute to projects that make a meaningful impact. We are seeking a skilled and motivated IT Helpdesk Support to join our team. In this role, you will be responsible for delivering exceptional remote technical support to our clients’...
- ...Software Engineering, Information Systems, or a related technical discipline. Equivalent hands-on technical experience in a QA, support engineering, or ad tech role will be considered alongside formal education. Experience: At least 2 years of professional experience...
- ...be considered alongside relevant operational management experience. Experience At least 2 years of experience in customer support, technical support, workforce management, or a related BPO operations role. Experience within a digital advertising, BPO, or online...
- ...Software Engineering, Information Systems, or a related technical field. At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment with experience in backend product support, ad tech engineering support, or...
- ...may substitute for a portion of the experience requirement. Experience Minimum 2 years of experience in backend product support, ad tech engineering support, technical integrations, or QA in a technical setting. Strong preference for SaaS experience, with...
- ...Qualifications: Experience At least 2 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a related technical operations role. Experience in SaaS, especially with API-first platforms, multi-tenant...
- ...candidates with demonstrated WFM or BPO operations expertise. Experience With or without professional experience in customer support, technical support, workforce management, or a related operations role. Experience within a BPO, digital advertising, or online...
- ...fostering a dynamic and inclusive work environment for our team. RecruitGo is looking for a dedicated and proactive AV Technical Helpdesk Support professional to join our national support team. In this role, you’ll be the first point of contact for our external client...
- ...Position Summary The Technical Support / IT Helpdesk Specialist is responsible for providing first-line technical support to end users by diagnosing and resolving hardware, software, network, and system-related issues. This role ensures the smooth operation of IT services...
- ...Description Provide first-line technical support to users experiencing hardware and software issues. Utilize remote desktop support... ...user experience. Requirements Job Title: Technical Helpdesk Job Function: Other IT Jobs Responsibilities and Duties:...
- ...Job Description: Responsible for proactive remote support and maintenance around POS systems. Responsible for proactive support and maintenance around desktops and laptops. Improve system performance by identifying problems and recommending changes. Maintaining...
- ...The Tier 1 IT Helpdesk, or MSP Support Agent provides high-quality customer service and technical support to clients through multiple communication channels, primarily by phone. Serves as the frontline support for IT and High-Speed Internet Access (HSIA) concerns, ensuring...
- ...Tier 2 Support Specialist – NITRO Studio & Applications Location: Remote Department: Operations / Support Reports To: VP of Operations Position Overview We are seeking a detail-oriented and technically proficient Tier 2 Support Specialist to...
- ...Providing technical support to customers by troubleshooting and fixing computer issues. Help desk jobs can include responding to inquiries, creating work orders, and escalating issues to more experienced support. Responding to customers, determining the cause of...
- ...The Helpdesk Assistant provide customer service to answer customer requests for assistance either in person, by email/chat or over the phone for technical support. Answers telephone and respond to basic customer questions using established methods provided in training...
- • Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner). • Experience in Windows & non-Windows Operating environment • Recommend and apply solutions, including on-site repair for remote users • Provide...
- ...Role Summary The IT Helpdesk Analyst – Global Service Desk will provide frontline IT support to worldwide pharmaceutical and manufacturing operations. This role is responsible for managing incident and service request tickets, troubleshooting technical issues, and...
- ..., especially for VoIP environments where hosted experience is a strong advantage. JOB RESPONSIBILITIES Escalated IT support (L2) Own escalated tickets from L1 for desktops, laptops, printers, and standard business applications, resolving issues that go...
- Customer Service Representative - Helpdesk Position Description The Helpdesk Analyst - Personal Banking delivers exceptional service... ...and solutions that are in their best interest. This role supports clients through multiple channels and collaborates with internal...
- ...based in Tayabas, Quezon Province. We work with Managed Service Providers (MSPs) across the United States. These MSPs rely on us to support their day-to-day IT operations using industry-standard tools like Remote Monitoring and Management (RMM) platforms, ConnectWise for...
- ...We are seeking a detail-oriented and technically skilled Helpdesk Analyst to provide first-line support to end-users and ensure the integrity and reliability of our data backup systems. This role combines traditional helpdesk responsibilities with proactive monitoring...
- ...About the Role We are looking for a Junior helpdesk engineer. The person applying for this role should be a team player but also... ...time being of critical importance. The technologies we use and support are varied, and thus we are looking for a person that can absorb...
- ...Responsibilities Must serve as the first point of contact for technical support, logging and managing tickets in the helpdesk system. Must be able to resolve common hardware and software issues for users across multiple departments and business units. Must be...