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- ...other departments who seek to utilize data processing or BSSC services. 5. Ensure quality of service is rendered to all clients of CTI. 6. Analyze and test alternative/new equipment/products, software configurations and recommend appropriate alternatives to supervisor...
- ...customer satisfaction, and business value. A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms. A strong knowledge and experience with RPA and intelligent automation...
- ...in at least one language (Python / Node.js / JavaScript) Nice to Have: ● Salesforce Service Cloud Voice integration experience (CTI adapter, voice-to-case) ● Experience with infrastructure-as-code (CloudFormation / CDK) ● Exposure to omnichannel contact center...
- ...Role Overview: The Acquisition Manager drives CTI’s corporate client growth by leading business development, account management, and the Client Success team to secure partnerships and sustain revenue growth. Key Responsibilities: Business Development & Acquisition...
- ...and maintain integrations with third-party systems using REST, Bulk, and Metadata APIs. Support integrations involving telephony or CTI, external SaaS platforms, and AppExchange applications where applicable. Use Git and Salesforce CI/CD practices to support...
- ...experience with NICE InContact CXone administration is strongly preferred. Includes application of best practices and concepts including ACD, CTI, IVR and how each applies to NICE InContact CXone platform components (MAX, ACD, Softphone, Inbound, Outbound Dialer, Scripting) At...
- ...~ Experience in leveraging Genesys product solution to automate customer service processes like Task Routing, Interaction Routing, CTI, Reporting etc. ~ Experience in Web Integrated Orchestration applications integrating with AI for Natural Language processing ~ Professional...
- ...impact. This is more than a job. It’s a journey on which you rise. YOUR ROLE We are looking for a Cyber Threat Intelligence (CTI) Analyst profile to watch and understand the threats that can affect our industry and organization, anticipate future threats, and...
- ...Development & Acquisition • Identify and close new business in Deployment and Agency Partner segments. • Create tailored proposals using CTI’s tools (e.g., Aquarius, Astra). • Research market trends and maintain a strong sales pipeline. Account Management &...