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- ...support experience with contact centers required ~ CCNA Certification is preferred ~ Understanding of CRM, Interaction Management, CTI, Case Management and technologies that support these ~ LINUX experience a plus ~ HTML experience a plus ~ Understanding or...
- ...) Preferred Qualifications AWS Certifications (Solutions Architect, Developer, or specialty certifications) Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics) Familiarity with IaC tools (Terraform, CloudFormation, CDK) Experience...
- ...experience with NICE InContact CXone administration is strongly preferred. Includes application of best practices and concepts including ACD, CTI, IVR and how each applies to NICE InContact CXone platform components (MAX, ACD, Softphone, Inbound, Outbound Dialer, Scripting)...
- ...knowledge in at least one of the following categories. Telephony configuration and troubleshooting Knowledge of PBX, ACD, CTI, VoIP and IVR applications. Proficient in SIP, RTP, ISDN and other VoIP technologies Networking configuration and troubleshooting...
- ...maritime security frameworks (BMP5, IMO guidelines, IMB reporting) Familiarity with cyber threat intelligence concepts, online threat actor profiling, and CTI tools Familiarity with OSINT tools, digital research methods, or online threat investigation techniques...
- ...software support position. Excellent verbal and written communication skills in both Spanish and English. Knowledge of PBX, ACD, CTI, VoIP and IVR applications. Knowledge of Networking theories and protocols such as TCP/IP and the OSI Model. Working...
- ...that the qualities of in-process samples are controlled and evaluated according to the documented quality control plan. Ensures that CTI's IMS is implemented in all processes of the section. Fields Of Responsibility Periodically Identifies the areas to review and...
- ...environments Voice & Telecom Architecture Design voice workflows integrating CCAI with PBX, telephony platforms, SIP trunks, CTI , and queue management tools Partner with telecom, network, and infrastructure teams to ensure voice channel stability Optimize...
- ...all R&D-led projects. B. Cross-Functional Alignment & Risk Management Facilitate regular project syncs with Category Scientists, CTI, Regulatory, Packaging, QA, and Supply Chain. Identify and escalate risks early (e.g., stability failures, lead time issues,...
- ...~ Experience in leveraging Genesys product solution to automate customer service processes like Task Routing, Interaction Routing, CTI, Reporting etc. ~ Experience in Web Integrated Orchestration applications integrating with AI for Natural Language processing ~ Professional...
Accenture
Taguigmore than 2 months ago - ...QUALIFICATIONS: • Experience with threat intelligence frameworks (MITRE ATT&CK, D3FEND, Diamond Model, Cyber Kill Chain). • Familiarity with CTI tools (DomainTools, VirusTotal, Shodan, etc.). • Hands-on experience with pentesting tools (Burp Suite, Nmap, ZAP, Metasploit,...
ACCPRO International
Pasaya month ago - ...relevant to contact center solutions (Lambda, Lex, S3, DynamoDB, CloudWatch, IAM). Knowledge of contact center technologies—IVR, ACD, CTI, call routing, and omnichannel capabilities. Experience integrating Amazon Connect with CRM or ITSM platforms such as Salesforce...
Accenture
Taguigmore than 2 months ago
