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- ...What you will be doing: The Supervisor, Call Center Operations is responsible for... ...directing the daily activities of a tech support call center operation. They will build, manage... ...on the team and various support functions, including Quality, Tech Leads, Training,...
- Qualifications: College graduate with a Bachelor's degree At least 2 years of relevant experience as an Assistant Manager or Supervisor Strong computer skills, including advanced MS Office proficiency Excellent people management and performance coaching skills...
- .... Objective: The Level 1 Service Desk support is responsible for learning and Level 1 technical... ..., providing education to customers on functions and features, and properly escalating... ...the onshore service desk resources for calls that cannot be resolved on first contact...
- ...Primary Responsibilities Provides technical support to the enterprise, third-party vendors,... ..., chat, self-service, inbound/outbound calls Empathize with end-user needs and... ...theories, practices and procedures in a function or skill ~ Maintain up-to-date knowledge...
- ...you will be doing: The Senior Manager, Call Center Operations will lead a team of Managers by providing them with direction, support, and career development. Demonstrate... ...Collaborates and cooperates with other functional areas including Human Resources, Training...
- ...Description Assist customers with inquiries and provide timely solutions. Manage incoming calls and customer service inquiries. Document and track customer interactions using support software. Provide feedback on the efficiency of the customer service process....
- ...passion for investing and technology. Your Opportunity: The IT Support Specialist is responsible for ensuring the smooth operation of... ..., Management Information Systems Our Process Intro Call Pre-Case Case Study & Debrief Final Interview with Leadership...
- ...Position Overview The Operations Support Specialist ensures every school renewal and new-customer launch starts on the right foot... ...and blockers; escalate and resolve issues promptly. Cross-Functional Coordination Collaborate with Sales, Solutions/Implementation...
- ...the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and... ...Conduct post-settlement tasks ie post-settlement letters, lender calls, data cross checks Reconciliation of trail books Able to...
- ...explore our commitment to diversity, inclusion and belonging. Supports the business development/sales team. Involves lots of... ...Enterprise customers. KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS: Proactive Responsibilities: Track and update account managers...
- ...We're looking for an entrepreneurial and motivated Customer Support Representative to join our team and play a pivotal role in delivering... ...our customers. This role offers the opportunity to build a new function, streamline operations, and make a meaningful impact on...
- ...relationship with stakeholders Cooperate with other functions to answer customer/agency's questions regarding... ...provides clear guidance to help us to make good judgement calls. Skills: Administrative Support, Analytical Thinking, Critical Thinking, Customer...
- ...Overview The Product Support Agent I will communicate with customers via phone, chat and/or email inquiries requiring assistance with RealPage software products. Agents quickly respond to the call, chat or email, diagnose the issue, accurately record all issues in the...
- ...Siklu to deliver customized and innovative solutions to our clients. Role Description We are seeking a dedicated Technical Support Specialist for a full-time, on-site role located in Cebu. The responsibilities include providing technical assistance to clients,...
- ...inclusion and belonging. We are seeking an experienced Application Support Analyst to oversee Production Operations and Service Delivery... ..., and other financial processes, while leading cross-functional teams and managing vendor relationships. The successful candidate...
- ...Job description: Position: IT Support Specialists Location: Cebu IT Park, Cebu City Job Type: Full-time (Onsite/Office) Position... ...acts as the communication bridge between clients and the on-call Network and System Engineers, ensuring seamless escalation and resolution...
- ...is responsible for accomplishing various administrative tasks in support of the claims teams. Likewise, they are responsible for... ...governments. It provides clear guidance to help us to make good judgement calls. Skills: Claims Administration, Communication, Critical...
- ...Artificial Intelligence (AI) services to the world's most prestigious companies. We are currently looking for experienced Healthcare Support Representative to join our on-site operations. Qualifications: Proven experience in a contact center or customer service...
- ...for service, following agreed procedures. ~ Promptly allocates calls as appropriate. ~ Logs incidents and service requests and... ...Categorize and record reported queries and provide solutions. ~ Support problem identification. ~ Advise users on appropriate course of...
- ...Job Description Provide basic user support to improve experience of customers and/or end... ...on the product you support through phone calls and email, as well as support the... ...Some overnight travel required Essential Functions Spends time at a computer workstation...
- ...Job overview: Customer Support Agents are critical for customer retention and happiness. We are the real, live humans on the other... ...VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service...
- ...Job Summary As Support Analyst you will be the first to engage customers regarding support issues. You will provide prompt responses to customers using various forms of electronic communication. You will promote the company brand through high quality support of company...
- ...FileCloud is looking for an enthusiastic and experienced Technical Support Engineer based in the Philippines to join our team . In this... ...service tasks assigned by the senior team – scheduled calls with customers, recreating the customer environment, and testing...
- ...define a client issue and can interpret and design a resolution based on deep product knowledge. Summary: As an Application Tech Support Practitioner, you will engage with clients to ensure seamless operation of systems and applications. Your day will involve...
- ...We are looking for a German bilingual Customer Support Representative to join our e-commerce account team. The ideal candidate will provide exceptional service to our German-speaking clients and sellers, ensuring smooth operations and a positive experience on the platform...
- ...IONOS and grow with us. Goals of the position: Sales after Support - contributes to defining, designing, assessing, monitoring, and... .... Supervise sales trainees during training, including live-call monitoring, coaching, scheduling, and daily guidance. Support...
- ...within our culture. Learn more at and explore our commitment to diversity, inclusion and belonging. The Microsoft 365 Operations Support Specialist provides regular day-to-day support for our user base using Microsoft 365 services. This role involves working closely...
- ...Job Title: Desktop Support Analyst I Summary: Desktop Support Analysts 1 provide technical... ...and procedures Perform field support functions associated with internal and external... ...ITAM tool Provides after-hours on-call support when needed Work as an extended...
- ...Qualifications ~ College Graduate or Undergraduate of any IT related course ~2+ years of experience in ServiceDesk ~2+ years of inbound call handling experience ~ Solid knowledge in ticketing tool ~ Proven ability to multitask ~ Proven good and solid communications...
- ...for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the... ...process incidents across BSS/MDM scope. Coordinate with cross-functional teams for escalations. Propose and/or implement corrective and...