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- ...solutions to work related problems. Collaborate with team members to design, develop, and implement software solutions. Conduct functional test planning and execution. Create and maintain technical documentation. Troubleshoot and resolve application issues....
- ...Your typical day will involve collaborating with team members, analyzing user needs, and ensuring that the applications function effectively to support organizational goals. You will also participate in discussions to enhance application performance and user experience,...
- ...participate and contribute in team discussions. Contribute to providing solutions for work-related problems. Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Develop and execute functional test plans to...
- ...Job Title: Call Center Agent (Onsite Mabolo, Cebu) One-Day Hiring Process | Virtual Interview via Zoom Job Overview We are... ...need to travel Career growth and promotion opportunities Supportive and inclusive work environment How To Apply Submit your updated...
- Qualifications: College graduate with a Bachelor's degree At least 2 years of relevant experience as an Assistant Manager or Supervisor Strong computer skills, including advanced MS Office proficiency Excellent people management and performance coaching skills...
- ...Supervisor, Call Center Operations For more than 25 years, Asurion has been a leader... ...directing the daily activities of a tech support call center operation. They will build, manage... ...on the team and various support functions, including Quality, Tech Leads, Training,...
- ...What you will be doing: This position is responsible for supporting all training goals and objectives. The trainer will train, support... ...affects key business metrics like Employee Attrition, NPS, First Call Resolution, and Customer Resolution Time. Essential Duties...
- ...Overview: The Call Auditor is responsible for reviewing recorded calls to ensure adherence to pre-approved scripts and to audit specific portions of each call for compliance with contractual requirements. This is a quality assurance role focused strictly on call...
- ...relationship with stakeholders Cooperate with other functions to answer customer/agency's questions regarding... ...provides clear guidance to help us to make good judgement calls. Skills: Administrative Support, Analytical Thinking, Critical Thinking, Customer...
- ...Responsibilities Provides technical support to the enterprise, third-party vendors,... ...email, chat, self-service, inbound/outbound calls Empathize with end-user needs and... ...timely manner Understand technology functionalities, standard operating procedures, common issues...
- ...Job description: Position: IT Support Specialists Location: Cebu IT Park, Cebu City Job Type: Full-time (Onsite/Office) Position... ...acts as the communication bridge between clients and the on-call Network and System Engineers, ensuring seamless escalation and resolution...
- ...layers of management. Develops and executes strategies for a function that span a large business unit or multiple markets/sites Directs... ...or certified ~8-10+ years of experience in handling a voice/call-center setup environment as a Lead or Sr. Lead with minimum of...
- ...product knowledge. The Level 1 Service Desk support is responsible for learning and Level 1... ..., providing education to customers on functions and features, and properly escalating... ...to the onshore service desk resources for calls that cannot be resolved on first contact...
- ...Job Summary The Sales Support Officer leads engagement to create opportunities for conversion... ...job fairs). Job Duties And Essential Functions Maintaining engagement cycles for all... ...team. Engagement cycles consist of call, SMS, and email communication Aid in...
- ...Customer Support Specialist We are seeking a proactive and customer-focused Customer Support Specialist to join our growing Customer... .... Diagnose and resolve technical issues related to product functionality, use, and technology. Provide guidance and training to...
- ...for service, following agreed procedures. ~ Promptly allocates calls as appropriate. ~ Logs incidents and service requests and... ...Categorize and record reported queries and provide solutions. ~ Support problem identification. ~ Advise users on appropriate course of...
- ...Job overview: Customer Support Agents are critical for customer retention and happiness. We are the real, live humans on the other... ...VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service...
- ...Responsibilities Provides advanced technical support to the enterprise, third-party vendors,... ..., chat, self-service, inbound/outbound calls Knowledge management process (authors... ...timely manner Understand technology functionalities, standard operating procedures, common...
- Desktop Support Analysts 1 provide technical support to local and remote users via telephone... ...and procedures Perform field support functions associated with internal and external... ...using ITAM tool Provides after-hours on-call support when needed Work as an extended...
- ...Job Summary As Support Analyst you will be the first to engage customers regarding support issues. You will provide prompt responses to customers using various forms of electronic communication. You will promote the company brand through high quality support of company...
Software Engineering Associate - Application Developer Project Control Services Functional Developer
...Development Program, design and maintain software applications Support analysis, implementation of technology solutions based on... ...: Philippines City: Cebu Central Visayas Company Website: Job Function: Engineering Company Industry/ Sector: Software Development...- Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite... ...resolutions for future reference. - Collaborate with cross-functional teams to implement improvements and upgrades to existing systems...
- ...guaranteeing 100% uptime through innovative solutions and exceptional support. We totally eliminate costly outages so the businesses can focus... .... How your day looks like: Answer incoming client calls related to VoIP, internet, or WIFI issues Work tickets involving...
- ...a lot of change over the past 30 years—but we've been here to support real estate from day one. With the diverse landscape of the... ..., email, and web-based tools. Advise customers on product functionality, features, and other support related inquiries. Facilitate conflict...
- ...Overview The Product Support Agent I will communicate with customers via phone, chat and/or email inquiries requiring assistance with RealPage software products. Agents quickly respond to the call, chat or email, diagnose the issue, accurately record all issues in the...
- ...interested in financial services, telecommunications, or healthcare support, we have the right opportunity for you. Provide excellent... ...Qualifications: At least High School Graduate Minimum Of 1 Year Call Center Experience Required Strong communication and problem-...
- ...a global leader in white-label technical support, trusted by technology operators worldwide... ...to join our growing team! The primary function of the Network Support Engineer (NSE) is... ...have the ability to participate in an on-call rotation. We are not actively hiring yet...
- ...Were Hiring: Jr Customer Support Specialist! Looking for a role that fosters collaboration, creativity and career growth in a vibrant... ...Minimum of 2 years customer service experience - working within a call center environment preferred. Experience With SAP Preferred....
- ...opportunities are limitless. Level 2 Support Engineer Job Summary: We are looking... ...Collaboration: Work closely with cross-functional teams, including Engineering, DevOps and... ...Qualifications: Experience working in a 24/5 or on-call support environment, with demonstrated...
- ...Quality Planner ensures robust product and process development and supports series production quality in line with normative, legal, and... ...and root-cause analysis. ~ Strong project management, cross-functional collaboration, and customer communication skills. ~ Highly...