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- ..., Humility, Make work personal Our Mission : To create conditions within which people can thrive! Senior Telephony Engineer - Avaya Duties and Responsibilities: Roles and Responsibilities: Develop and implement configurations based on customer telephony environment...
- ...Join us to start Caring. Connecting. Growing together. Primary Responsibilities Installation, support, and maintenance of all Avaya telecommunications, and unified communications systems at a high level. The analyst evaluates current systems, and works on complex...
- ...required. Assists with planned and emergency maintenance of Cisco Voice Infrastructure. Participates in On Call Rotation 24/7.- both Avaya and Cisco Physical installation/decommission/maintenance of Cisco CUBE voice routers in (2) data centers Physical installation...
- ...Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK) ~ Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) ~ Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io , or AWS...
- ...Has experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster Advanced knowledge on AVAYA CMS Has handled programs with 1000 FTEs Expertise in back office capacity planning, forecasting, real time, reporting and scheduling...
- ...Other Preferred Skills: Detail oriented and flexibility to prioritize tasks according to need. Working Knowledge/Technical Skills: Avaya Communicator/calling app, MS Outlook, Microsoft Office like Excel, Word and Powerpoint, Salesforce, PCT, MBS, Power BI and other...
- ...validation, and delivery readiness. Drive go-to-market activities with key partners such as CommScope, Panduit, Cisco, Juniper, Avaya, Extreme, Aruba, Poly, Crestron , etc. Manage vendor approvals, SPRs , and project registrations through authorized OEM channels...
- ...processing overtime, shift trades, vacation bids, and scheduling events. Provide real-time monitoring through available tools (Verint, Avaya CMS, etc.) and workforce management techniques to maximize resources and achieve business objectives. Monitor real-time adherence...
- ...Experience in managing a group of more than 10 direct reports or 2-3 years of Supervisor/POC experience Knowledgeable in SAP, CISCO, Avaya & Verint environment; able to troubleshoot issues in the ERP system Knowledge and experience of Lean and Six Sigma Methodologies...
- ...Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK) ~ Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) ~ Proven ability to create technical architecture diagrams using tools like Lucidchart or draw.io ~...
- ...Supervision - Determine methods and procedures on new assignments with some independence. Often acts as a facilitator for group. Is formal team leader. Technical - Excel, Access, IEX Workforce Management System , Avaya Call Management System, Hyperion Budgeting Software...
- ...levels of management. Working knowledge of Workforce Management and Operation processes. Proficient in MS Office applications and Avaya CMS Supervisor or ACD reporting tool. Understanding KPI calculation for Operations. Other Skills And Competencies Data...
- ...making recommendations. Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments. Technical - Excel, Access, Workforce Management System , Avaya/Genesys Call Management System, Hyperion Budgeting Software...
- ...Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK) ~ Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) ~ Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io , or...Remote job
- ...are essential Experience with scheduling software (such as eWorkforce Management, Genesys WFM) and ACD reporting systems (such as Avaya CMS Supervisor, Genesys Administer, CC Pulse, IWD, IWS) is recommend) Basic knowledge of Operational tactical and strategic techniques...
- ...SkillsMust have worked as a Capacity Planner handling multiple queues and compl exitiesMust have the ability to articulate the Results arising from the Cap Plan created by th e Team.Exp of WFM tool (IEX) / Telephony Tools ( Avaya/AWS/Genesys) will be added adv antage.
- ...margin analysis for all proposals. Drive joint go-to-market engagements with key partners such as CommScope, Panduit, Cisco, Juniper, Avaya, Extreme, Aruba, Poly, Crestron, and other niche vendors to strengthen solution positioning. Establish and nurture strategic...
- ...adherence to process defined AUX/ACW/BREAKS & SHIFTS. Need to have hands on experience of WFM & ACD tools like IEX, Verint, Aspect, Avaya CMS, Nortel, Genesys etc. Executing schedule adherence for the processes & escalating deviation to Operations on real time basis...
- ...Real-Time Management, and Reporting . Proficient in Excel and experienced in WFM tools such as Aspect/IEX/BP Standard Tools and Avaya CMS . Knowledge of VBA, MS Access, or SQL is a plus. Key Responsibilities: Oversee and deliver all aspects of...
- ...regulations. Tools & Systems You’ll Use Experience with the following (or similar) systems is a plus: WebPT (EMR) Avaya (phone and messaging system) Qliq (secure instant messaging) Microsoft Excel and Datto Workplace (for reporting and file...
- ...years relevant work experience is preferred. Experience associated with Windows 10 operating system, MS Office products and either Avaya or Nortel telephone switches or formal, specialized, job-related training is an advantage. Candidate Profile Develop basic...
- ...Supervision - Determine methods and procedures on new assignments with some independence. Often acts as a facilitator for group. Is formal team leader. Technical - Excel, Access, Workforce Management System , Avaya/Genesys Call Management System, Hyperion Budgeting Software...
- ...Supervision - Determine methods and procedures on new assignments with some independence. Often acts as a facilitator for group. Is formal team leader. Technical - Excel, Access, Workforce Management System , Avaya/Genesys Call Management System, Hyperion Budgeting Software...
- ...Windows desktop and server support (Windows 10/7/2000/XP/Vista/Server 2000/2003) ~ Microsoft Office, Outlook, Exchange, IIS, or ISA ~ Avaya or Nortel telephony ~ LAN/WAN (Cisco or 3Com), TCP/IP ~ Active Directory administration ~ ITIL qualification or experience (...
- ...maintain end-user devices and corporate software applications. Support enterprise platforms, including Microsoft 365, Microsoft Teams, Avaya Telephony, AWS, and authentication tools such as Microsoft Authenticator. Administer user accounts, ensuring proper provisioning,...
- ...Ability to multi-task. Ability to prioritize deliverables. Ability to maintain confidential information. Working knowledge of Avaya or other ACD system. Working knowledge of any WFM tool including Teleopti, IEX, eWFM, etc. Education Requirements:...
- ...management using ITSM platforms like ServiceNow , JIRA , or Remedy . Set up, configure, and support VoIP systems such as Cisco , Avaya , or softphone applications. Perform laptop imaging, patch updates, system upgrades, and device rollouts. Document technical...
- ...communication (phone/email). Customer-centric mindset. Issue resolution and problem-solving. Multitasking high volume orders and time management. Excel, Outlook, and Avaya experience. KPIs: Response Time. Resolution Time. Customer Satisfaction....
- ...support for the Calabrio platform. Security: You will lead and execute security patching across all on-premise platforms, including Avaya, Dtools, Sprinkler, and Verint. Bachelors degree in Computer Science, Engineering, Information Technology, or a related field....
- ..., ensuring compliance with defined AUX, ACW, breaks, and shift schedules. Utilize WFM and ACD tools such as IEX, Verint, Aspect, Avaya CMS, Nortel, and Genesys for scheduling, monitoring, and reporting. Execute schedule adherence processes and escalate deviations...