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- Direct Hiring! Nityo Infotech Services is currently looking for Senior Telecommunication Analyst - Avaya! Position: Senior Telecommunication Analyst - Avaya Available locations: Quezon City, Makati, Muntinlupa, Cebu and Davao Setup: 2-4x onsite per month Schedule...
Nityo Infotech Services Philippines
Makati18 days ago - ..., Humility, Make work personal Our Mission : To create conditions within which people can thrive! Senior Telephony Engineer - Avaya Duties and Responsibilities: Roles and Responsibilities: Develop and implement configurations based on customer telephony environment...
- ..., customer service) Technical & Functional Skills: Deep understanding of contact center tools: Dialers / ACD systems (e.g., Avaya, Genesys) CRM platforms Workforce Management tools Strong grasp of: Call flow design Queue management Escalation handling...
- ...SIP, FTP/SFTP, OSI Model. ~ In depth knowledge of one or more call center solutions like: Five9, Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom. ~ Experience in technical writing and documentation....
775000 $ per day
...Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have ~ Experience of building Gen AI based use-cases and solutions that work across industries...- ...deployments. Practical experience with contact center platforms — including but not limited to enterprise telephony solutions such as Avaya or cloud-based platforms such as Five9 Solid understanding of networking concepts and devices relevant to UC environments (e.g.,...
- ...Bring Minimum three (3) years of contact center experience, including predictive dialer administration Dialer training (CISCO, Avaya, Noble) preferred Technical proficiency in MS Office, VBA coding, SQL/Snowflake, and relational databases Experience with BI...
- ...making rapid-fire decisions to balance call volume with agent availability. • Real-Time Monitoring: They use software (like Verint, Avaya, or Genesys) to watch call queues and agent states. If wait times are climbing or "calls waiting" hit a certain threshold, the RTA...
Sixeleven Global Services & Solutions, Inc.
Davao del Sur4 days ago - ...environment ~ Direct experience administering a predictive dialer platform (NICE CXone Personal Connection preferred; Genesys, Five9, or Avaya also considered) ~ Strong understanding of campaign list management, pacing strategies, retry logic, disposition mapping, and...
