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- ...Primary Responsibilities The Senior Telecommunication Analyst is responsible for the installation, support, and maintenance of all Avaya telecommunications, and unified communications systems at a high level. The analyst evaluates current systems, and works on complex...
- ..., Humility, Make work personal Our Mission : To create conditions within which people can thrive! Senior Telephony Engineer - Avaya Duties and Responsibilities: Roles and Responsibilities: Develop and implement configurations based on customer telephony environment...
- ...Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S Basic networking knowledge on PBX Administration Avaya or similar Anti-Virus & IT Security best practices implementation & administration Process compliance Knowledge of the ITIL...
- ...communication (phone/email). Customer-centric mindset. Issue resolution and problem-solving. Multitasking high volume orders and time management. Excel, Outlook, and Avaya experience. KPIs Response Time. Resolution Time. Customer Satisfaction....
- ...organization. Nice to Have: Experience managing implementations of Five9, TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom) Knowledge of CRM and Lead Management...
- ...analysts, ensuring productivity, capability enhancement, and skill development. Oversee headcount management, attrition tracking, and Avaya ID management to ensure operational readiness. Ensure timely and accurate delivery of daily, weekly, and monthly MIS reports,...
- ...Unified Communications Manager, Unity voicemail, Voice Gateways, Cisco router/switch, Jabber, Telepresence, and Codian MCU devices. Avaya phones, Avaya Media Gateway # Manage, operate and maintain LAN/Voice/Video services for the Command. # Provide and manage a secure...
- ...processing overtime, shift trades, vacation bids, and scheduling events. Provide real-time monitoring through available tools (Verint, Avaya CMS, etc.) and workforce management techniques to maximize resources and achieve business objectives. Monitor real-time adherence...
- ...Has experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster Advanced knowledge on AVAYA CMS Preferably someone with Verint experience Has handled programs with 1000 FTEs Amenable to travel in both locations:...
- ...and maintain all databases for accuracy in administration and reporting functions. This includes Aspect (Workforce, RTA & Empower), Avaya CMS (call management system), Hyperion, and future databases not listed but that may be introduced to the operations area to improve...
- ...and/or multiple LOBs, skills and queues. Experience on workforce management technologies and tools - NICE IEX, Verint, Genesys, Avaya CMS, Amazon Connect, Impact 360 or any other WFM tool. Experience with call center reporting and metrics. Proficiency in Microsoft...
- ...to resolve their problems. MS Exchange Server administration - mailboxes, folders, distribution groups, calendaring, etc. Avaya PABX administration - authorization code access, etc Cisco switches administration - change vlan, proxy settings, etc Manages...
- ...SIP, FTP/SFTP, OSI Model. ~ In depth knowledge of one or more call center solutions like: Five9, Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom. ~ Experience in technical writing and documentation....
1 Php per year
...Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK) ~ Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) ~ Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io , or AWS...- ...§ Assists with planned and emergency maintenance of Cisco Voice Infrastructure. § Participates in On Call Rotation 24/7.- both Avaya and Cisco § Physical installation/decommission/maintenance of Cisco CUBE voice routers in (2) data centers § Physical installation...
- ...requirements. ~ Proficiency in MS Excel (VLOOKUP/XLOOKUP, pivot tables). ~ Experience with WFM tools (e.g., NICE, Genesys, Avaya, Cisco, Verint, IEX). ~ Strong analytical, problem‑solving, and communication skills. ~ Willing and able to work onsite at Bridgetown...
- ...Collections Management Systems, Workforce Management and Collections Support. Hands-on experience with dialer systems (Genesys, Volare, Avaya, Lgorithm or similar) Advanced Excel & Data Proficiency Dialer System Configuration & Optimization Workforce Planning &...
- ...etiquette and a clear speaking voice. . Team player and builder. . Expert knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Avaya/CMS reporting systems and work order management platforms. . Positive attitude and enjoy a challenge . Must be able to work...
- ...adherence to process defined AUX/ACW/BREAKS & SHIFTS. Need to have hands on experience of WFM & ACD tools like IEX, Verint, Aspect, Avaya CMS, Nortel, Genesys etc. Executing schedule adherence for the processes & escalating deviation to Operations on real time basis...
- ...Real-Time Management, and Reporting . Proficient in Excel and experienced in WFM tools such as Aspect/IEX/BP Standard Tools and Avaya CMS . Knowledge of VBA, MS Access, or SQL is a plus. Key Responsibilities: Oversee and deliver all aspects of...
- ...levels, and conversions consistently meet targets. Implement and optimise the full technology ecosystem (CRM, IVR, telephony like Avaya/Genesys, reservations systems, chatbots, WFM). Recruit, coach, and develop a high‑performing team that will scale to 20–30 agents...
775000 $ per day
...Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have ~ Story boarding, creating differentiated solution as per client needs and compelling story...- ...cooperation among users, support teams and peers. • Will be handling a voice account, and if required, additional contact channels as well such as Chat, Email, Self Service Tickets; Tools - Service Now, AD, RAVPN, Five9, Avaya, Ms Office, O365 environment, Cerner, Krono...
- ...experience in Workforce (Real Time Analysis) Strong communication skills Advanced proficiency in Microsoft Excel Proficient in Avaya CMS, Verint and Genesys Cloud. Proficient in handling Tableau (required) Alteryx and Power BI experience preferred Willing...
- ...are essential Experience with scheduling software (such as eWorkforce Management, Genesys WFM) and ACD reporting systems (such as Avaya CMS Supervisor, Genesys Administer, CC Pulse, IWD, IWS) is recommend) Basic knowledge of Operational tactical and strategic techniques...
- ...other departments as needed using PowerBI, Excel, Oracle SQL, Databricks, or similar database / reporting software. # Proficient in Avaya Contact Center database structure, Aspect eWFM, and Genesys Cloud; Is able to relate this data to the performance of the contact...
- ...maintain internal knowledge base. Communicate clearly with customers and escalate complex issues. Tools & Platforms: HubSpot, Avaya, CoreDial, SkySwitch, Splashtop, AWS, 888VoIP Why Join Us: Be part of a dynamic team where your work ensures smooth...
- ...Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK) ~ Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) ~ Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io , or...Remote job
- ...management using ITSM platforms like ServiceNow , JIRA , or Remedy . Set up, configure, and support VoIP systems such as Cisco , Avaya , or softphone applications. Perform laptop imaging, patch updates, system upgrades, and device rollouts. Document technical...
- ...preferred. Work experience may be substituted for this requirement. Training requirements ~ Dialer training preferred (CISCO, Avaya, Noble, etc) ~ Six Sigma and/or Lean certification preferred Knowledge and skills ~ Good communication and interpersonal...