L3 Avaya (telephony) Support Analyst
Operations and maintenance (Level 3 and 4 resources - temporary 1 2 years while we do our migration, to support the Avaya environment)
Extensive experience on Avaya on prem back end systems (for ex: CMS, AMS, AEM, AEP, Client)....
...Job Description:
Responsible for AVAYA administration, Incident Management/handling, Project Management, Capacity and Documentation.
Duties and responsibilities:
Daily monitoring for faults and outages
Responsible in the implementation of service orders...
50000 Php
...An IT Admin is expected to:
Manage and maintain network infrastructure, including routing switches, telephony systems (Cisco/Avaya), and network protocols
Implement and oversee server patching processes, ensuring all systems are up-to-date and ng secure
Configure...
Manpower Core Group Inc.
Quezon City
14 days ago
...Good written and verbal communication skills, including experience communicating technical information to non-technical staff
Good analytical and communication skills
Experience in usage of reporting tools like Avaya / Cisco
Locations: Alabang, BGC Taguig or Pasay
VCC Link, Inc.
Taguig
4 days ago
120000 Php
...advantage
• Network management and assistance (LAN, WAN, and Wireless)
• Responsible in both software & hardware maintenance of the company
• Experience in Palo Alto, Avaya, Cisco devices, Juniper and IP Telephony
Recruitment Process:
• Online Process until job offer
JK Network Services
Taguig
more than 2 months ago
...work experience in providing IP Network Services withing an enterprise Telecommuncations Infrastructure
CCNA Certified is a must
Avaya Certified and CCNP Certified is advantage
Good interpersonal and communication skills.
Ability to lead and/or supervise a team.
Proven...
TV5 Network, Inc.
Mandaluyong
more than 2 months ago
...skills - Including advanced formulas, also Word and Email
VBA macros an asset (preferably but not required)
Experience with IEX, CMS, Avaya, NiCe
Ability to create reports in Excel and forecast results.
Attention to detail and high level of accuracy.
Ability to multi-...
Gratitude Philippines
Taguig
28 days ago
...Workforce or Traffic Management/Analytics
High proficiency in MS Excel, Power BI (or similar tool), Call Monitoring Systems (e.g., Avaya)
Competencies:
Workforce Management: Applies knowledge and understanding of queue management, resource management and issue...
150000 Php
...NICE InContact CXone platform components (MAX, ACD, Softphone, Inbound, Outbound Dialer, Scripting)
3+ years experience maintaining Avaya PBX and ACR/NICE Call Recording is preferred
Experience supporting a global enterprise and regulatory requirements including PCI,...
BPO-services
Manila
27 days ago
...background on WFM policies and procedures
Excellent verbal and written English communication skills
WFM platforms, i.e. Aspect, Avaya CMS, IEX, etc.
Mid to advance MS Excel skills, i.e. Macro programming, VBA functions, etc.
Basic database management skills...
...Main Objectives:
Team Attendance
○ Monitors attendance of the customer service representatives
○ Compares login time on the Avaya with the Biometrix data.
○ Uses the Biometrix data to monitor tardiness.
Balancing of Server
○ Uses CMS Supervisor tool to generate...
Qualfon Corporation
Manila
4 days ago
...System/Database Admin or equivalent.
Required Skill(s): Vuesion, Microsoft Windows 7, 8, 10, 11, Internet Security, Windows Server, Avaya, Fortinet Firewall
Proven experience as an IT Support Specialist or similar role, demonstrating strong technical knowledge and...
...purposes.
Works with the analysts in staffing analysis based on actual half-hour interval headcount versus the hours generated from the Avaya CMS.
Reviews the comparison of the login/logout report from the Avaya CMS generated hours versus the total staffed hours from the...
...independently and take initiative.
Proficient in MS Excel, MS Access is an advantage.
Proficient in Aspect eWFM & RTA tools, AVAYA CMS or any WFM tool.
Flexible and adaptive to work schedules
JOB RESPONSIBILITIES:
Ensures workforce management process and...
...Requirements:
Hands on experience working with and proficiency in Workday HCM, Case Management Systems, Knowledge Base Systems, Avaya Telephones, Employee Portals, Dashboard and Reporting Tools, and other HR Management Systems and Tools.
Experience managing documentation...
...qualitative and quantitative data and feedback with sound business acumen
Strong analytical skills, attention to detail, positive professional attitude and the ability to work in a team environment
Experience in WFM tools like Avaya, CMS, Genesys, Verint, etc....
...Preferably with hands on experience in Travel and Expense related tasks, Concur, Workday, Case Management Systems, Knowledge Base Systems, Avaya Telephones, CC Pulse, ESS Jeonsoft, Dashboard and Reporting Tools, and other HR Management Systems and Tools
Experience creating...
...Knowledge in various telecom products and services for data and voice
Experience in provision/maintaining network devices (cisco, microtik, avaya, linksys, tplink, etc)
Familiar with network and telecom protocols at tier 1/2 level.
Has worked or acted as telecoms liaison/POC to...
...Experience in Capacity Planning
~ Extensive Workforce Management experience
~4+ years of experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesis and/or Blue Pumpkin
~2+ years Supervisor/People Management experience
~ Intermediate level of...
...methods and procedures on new assignments with some independence. Often acts as a facilitator for group. Is formal team leader.
Technical - Excel, Access, IEX Workforce Management System , Avaya Call Management System, Hyperion Budgeting Software
#J-18808-Ljbffr
Greater Giving, Inc.
Quezon City
3 days ago
...effectively to all levels of management - Working knowledge on Workforce Management and Operation process - Working knowledge of MS Office applications and Avaya CMS Supervisor or and ACD reporting tool - Working knowledge on KPI calculation of the Operation...
...Requirements:
~ Hands on experience working with and proficiency in Workday HCM, Case Management Systems, Knowledge Base Systems, Avaya Telephones, Employee Portals, Dashboard and Reporting Tools, and other HR Management Systems and Tools.
~ Experience managing documentation...
General Motors
Muntinlupa
3 days ago
...Ability to multi-task.
~ Ability to prioritize deliverables.
~ Ability to maintain confidential information.
~ Working knowledge of Avaya or other ACD system.
Education Requirements:
Bachelor's Degree, First Degree, Trade/Vocational School certificate or...
...most successful candidates will have:
At least two years of experience as a Scheduler
Experience with applications such as CMS Avaya Supervisor/ eWFM /IEX
Strong knowledge of MS-Excel
Good verbal and written communication skills
Ability to communicate /...
...Has experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster
Advanced knowledge on AVAYA CMS
Has handled programs with
1000 FTEs
Expertise in back office capacity planning, forecasting, real time, reporting and scheduling...
...troubleshooting
Playback process and troubleshooting
Understand System Configuration
User Setup/User Admin
Know how PBX Cisco, Avaya, and other integration with Engage and also ACD/Skills
CTI Integration and SIP
Knows about SBC Audiocodes
Familiar with...
NICE
Manila
1 day ago
...planning, forecasting and/or workforce management with a large global call center
~4+ years of experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesis
~ Extensive Workforce Management experience
~ Intermediate level of experience with MS Excel (i.e.,...
...an operational capacity (such as eWorkforce Management, Genesys WFM)
• 1+ years experience using an ACD reporting system (such as Avaya CMS Supervisor, Genesys Administer, CC Pulse, IWD, IWS)
• Working knowledge of Microsoft Office, including moderate PowerPoint and...
...Router
• Excellent understanding of routing and protocols
• Knowledge of VoIP; experience with Session Border Controllers, Cisco and Avaya VoIP Products.
• Knowledge on Microsoft Exchange technologies (O365/On Prem), Active Directory and Windows Server physical and...
TeleTech Holdings, Inc.
Quezon City
1 day ago
...Authentication and Single Sign On (SSO
Shell scripting knowledge
Omni Channel support systems and deployment
VOIP systems such as Avaya and Quintron
Server Administration such as Linux, OS, Windows, AWS etc.
T-Skills
Sense of urgency
Ability for...