Service Desk Analyst
Temporary
Dynamic Talent Solutions
Role: L1 Service Desk Analyst
Work Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (Few blocks away from Venice Grand Canal Mall)
Work Schedule: Candidate must be amenable to work in a shifting schedule.
Work Set Up: This 100% onsite/office reporting.
- Open, log, prioritize, assign, close tickets logged in the IT Service Desk.
- Query the User for all relevant information concerning the call made or issue reported by the user.
- Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Re-route misdirected Calls.
- Escalate tickets not resolvable by SD, in accordance with client’s escalation procedures.
- Provide status updates on Tickets to users. Reopen Ticket / Create new ticket for follow up if the user indicates that the inquiry was not resolved to their satisfaction.
- Able to make sound decisions and work with minimal supervision.
- Excellent interpersonal skills to foster cooperation among users, support teams and peers.
- Will be handling a voice account, and if required, additional contact channels as well such as Chat, Email, Self Service Tickets; Tools - Service Now, AD, RAVPN, Five9, Avaya, Ms Office, O365 environment, Cerner, Krono.
- Relevant Service Desk Experience is an advantage.
- Basic knowledge about software and hardware applications.
- Basic knowledge or familiarity with computer configuration and troubleshooting.
- Problem solving skills.
- Communication Skills: be able to communicate periodically and proficiently using all types of communication tools available such as phone, email, messaging, etc. with all types of users and colleagues in the organization.
- Must be willing to be trained.
Vacancy posted 13 days ago
Similar jobs that could be interesting for youBased on the Service Desk Analyst in Taguig vacancy
- ...WE ARE HIRING: Service Desk Analyst | BGC (Onsite) We are currently looking for Service Desk Analysts with experience supporting international clients to join our growing IT support team. Location: BGC Corporate Center, Bonifacio Global City, Taguig Salary: ₱28,...
- Service desk Analyst Position Description . Serve as the initial point of contact for all IT related inquiries via phone, email, chat, or ticketing system. . Log, categorize, and prioritize incidents and service requests in the IT Service Management (ITSM) system...
- ...COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally. Position: Service Desk Company Industry: BPO Work Location: BGC, Taguig Work Schedule: Shifting schedule Salary: Php 30,000 - 40,000 Work Set Up: On-site JOB...
- ...sustain profitable growth—delivering a wide range of benefits for your company and clients, and consultants. Position: German Service Desk Analyst Company Industry: IT/BPO Company Work Location: McKinley, Taguig City Salary: Php 80,000 - Php 90,000 gross...
- ...Role Overview Should have knowledge in Service Desk and Infrastructure Support Operations Should have analytical & reasoning skills Ability to create Weekly & Monthly Quality reports/decks for the management review Ability to analyze large amounts of data and...
- ...Description Your main responsibilities as a Multilingual Service Desk Analyst are as follows: Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure...
- ...support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users...
- ...Job Title: IT Service Desk Analyst Location: Onsite - BGC, Taguig Work Schedule: Night Shift Salary Range: PHP 20,000 - PHP 45,000 About the Role: We are seeking a skilled and proactive IT Service Desk Analyst to provide first and second-line technical...
- ...Job Title: Multilingual Service Desk Analyst (Estonian) Category: Service Desk / End User Services Position ID: J0326-1302 Work set-up: Onsite in Taguig Salary: Php 60,000 - 70,000 Work shift: Mid and Night-Shift Employment Type: Full Time Qualifications...
- ...Category: Service Desk / End User Services Main location: Philippines, Metropolitan Manila, Taguig (Onsite) JOIN CGI PHILIPPINES! We are looking for a dedicated and enthusiastic Latvian-speaking L1 Customer Support Agent to join our growing team. In this...
- ...Service Desk Analyst is accountable for gathering information through a client conversation, log on to support tools, and additional support staff (service resources) if needed. Completed 1st Year in College At least 18 months BPO experience with 12 months of experience...
- ...and resolve technical problems efficiently while maintaining high customer satisfaction. Document issues and resolutions in the service management system for future reference. Assist with onboarding and training of new employees on IT systems. Collaborate with...
- ...and issues. Diagnose and resolve hardware and software problems in a timely manner. Document issues and resolutions in the IT service management system. Assist in the onboarding and training of new staff regarding IT systems. Collaborate with other IT teams...
- ...years O2C experience (Billing/AR) in a multinational environment ~ Degree in Accounting, Finance, or Business ~ Strong customer service, communication, and problem-solving skills ~ Knowledge of Billing, AR, Collections, and AP ~ Highly organized, able to...
- ...Description The Service Desk Operations Lead is responsible for overseeing the daily operations of the IT Service Desk, ensuring timely... ...customer satisfaction. This role leads a team of service desk analysts, drives process improvements, monitors performance metrics, and...
- ...Qualifications : • With or Without Service Desk Experience. • At least 2 years of experience in Technical Support. • Can speak, read... ...Your main responsibilities as a Multilingual Service Desk Analyst are as follows: • Resolve issues utilizing excellent customer...
44900 Php
...As a Service Desk Team Leader , you manage a team of Service Desk Analysts, and you are responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met. You also supervise the activities of all the members to ensure that...- Multilingual Service Desk Analyst [For Pooling] Position Description Multilingual Service Desk Analyst - Dutch - French - Estonian - German - Finnish - Japanese - Mandarin - Latvian - Lithuanian - Norwegian - Portuguese - Swedish Want to...
- ...activity. Collaboration: Work closely with other teams (e.g., financial advisors, back-office operations) to ensure seamless service delivery and client satisfaction. Training & Mentorship: Mentor and guide junior team members, sharing best practices for handling...
- ...Japanese Service Desk Analyst (ICT_TECH CS_2026_03R) ~202602855 Taguig, Metro Manila, Philippines Tokyo, Japan ~Full time View favourites Description Responsibilities: Excellence Provide technical and general application function and feature support...
- ...in Computer Science, Information Technology or a related field. Experience Level: 0–2 years of experience in IT support or service desk roles. Skills and Competencies: Strong problem-solving skills and a customer-oriented attitude. Responsibilities and Duties...
- ...About Virtuelle Group At Virtuelle Group, we pride ourselves on being your trusted partner for all things IT. Our Service Desk is the heart of our customer support ecosystem, dedicated to delivering a seamless experience across incident resolution, service requests...
- .... Document all interactions and troubleshooting steps in the service management system. Collaborate with other IT teams to escalate... .... Experience Level: 3-5 years of experience in a service desk or technical support role. Skills and Competencies: Proficiency...
- ...Manage the operational outcomes of key IT services delivered by network services and... ...Development - Manage and mentor Service Desk Leads and agents. Allocate resources effectively... ...- Lead and mentor a team of Service Desk analysts and leads. Foster a culture of accountability...
- ...Description Provide first-line support for IT service requests and incidents. Analyze and resolve technical issues for end-users efficiently. Document and track issues in the service management system for audits and reporting. Collaborate with IT teams to improve...
- ...Performance Bonus Client Profile: One of the top ten best firms to work for is this IT and consultancy firm. 47 years of excellent service and more than 33 delivery centers worldwide. Position: HR Specialist (US Client) Industry: IT Company Location: Taguig and...
- Service Desk Analyst - Dutch and French (Trilingual) Position Description . Resolving issues utilizing excellent customer service skills, problem solving skills, and technical skills . Thinking/reasoning skills, and a high level of individual judgment to...
- ...effective day-to-day operations within the Contact Centre. This role plays a key part in transforming client interactions into exceptional service experiences through data-driven decision-making, customer experience analytics, and cross-functional collaboration. The ideal...
- ...Position: Service Desk Academy Trainer Location: Taguig City & Ortigas (100% onsite) Salary: PHP 35,000 Schedule: Shifting (24/7 support) Headcount: 1 Non-Negotiables: Experience in Service Desk / IT support training Strong communication...
- ...The Service Desk Team Leader is a hands-on, player-coach role responsible for leading the day-to-day operation of our managed services support desk, ensuring customer incidents and service requests are triaged, prioritised and resolved within SLA across Level 1 and Level...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Analyst. Be the first to apply!
