Search Results: 7 vacancies
...LANDDESK or Ivanti or other management software a plus.
~ Must be able to lift and move computers and monitors and equipment.
~ Avaya, Cisco PBX Phone or other VOIP systems a plus.
~ Understanding of IT Service Management.
~ Understanding of System Workflow and...
...purposes.
Works with the analysts in staffing analysis based on actual half-hour interval headcount versus the hours generated from the Avaya CMS.
Reviews the comparison of the login/logout report from the Avaya CMS generated hours versus the total staffed hours from the...
...Knowledge of VBA/SQL preferable.
Should have exposure to Aspect/IEX/BP standard WFM tools .
Should be sound in his knowledge of Avaya CMS.
Should be able to think on the feet to make decisions related to steps which would impact business.
Roles and...
BRISolutions
Cebu City
3 days ago
...Knowledge of VBA/SQL preferable.
Should have exposure to Aspect/IEX/BP standard WFM tools.
Should be sound in his knowledge of Avaya CMS.
Should be able to think on the feet to make decisions related to steps which would impact business.
Experience:
~...
Tech Mahindra
Cebu City
2 days ago
...Knowledge of VBA/SQL preferable.
Should have exposure to Aspect/IEX/BP standard WFM tools .
Should be sound in his knowledge of Avaya CMS.
Should be able to think on the feet to make decisions related to steps which would impact business.
Roles and...
...Experience in Capacity Planning
~ Extensive Workforce Management experience
~4+ years of experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesis and/or Blue Pumpkin
~2+ years Supervisor/People Management experience
~ Intermediate level of...
...preferably in a contact center or customer service environment.
Proficiency in using real-time monitoring tools and systems, such as Avaya, Cisco, Genesys, or similar platforms.
Strong analytical skills with the ability to interpret and visualize data effectively....
