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- ...IMPORTANT: This role is an ON-SITE, office-based role in Makati and is NOT a shipboard opportunity. The Silver Concierge Agent is an office-based role responsible for delivering exceptional post-sales service while proactively identifying opportunities to enhance the...
- ...A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Reservation Agent, you will serve as the first...
- Freelance Sales Agent St. Peter Freelance Sales Agent How to be become a St. Peter Sales Agent? What are the St. Peter Sales Agent requirements? Join our growing team! *This is a freelance work, part time job, no quota is required *You can sell in your areas...
- ...shipboard opportunity. POSITION SUMMARY This position is part of a direct consumer outreach sales organization, where the sales agent is the first point of contact for guest calling into our contact center. This position strictly handles inbound calls, including up...
- ...We are seeking Collections Agents to join a growing team at MOA Pasay. The ideal candidate will be responsible for contacting customers to collect outstanding payments, negotiating payment plans, and maintaining positive relationships to ensure timely recovery of debts...
- ...POSITION SUMMARY: The Tier 1 Agent, Crew Support is a fast paced and diverse role, which requires an analytical forward thinking individual. Position requires a high level of multitasking and the ability to change direction instantly. Individual must possess a “can...
- Bachelor’s degree in Tourism, Hospitality Management, and other related courses. Effective communication skills with proficiency in the English language Fresh graduates are encouraged to apply.
- ...operations area to improve the operational performance of the contact centers. 5. Responsible for assisting management, supervisors, agents and the Workforce Planning Team in scheduling time off as well as trainings, briefings and events as they arise. Accuracy and...
- ...audiences. ~ Databricks experience preferred. ~ Experience with big data preferred. ~ Experience analyzing conversational IVR and Agent assist technologies preferred. ~ Experience analyzing Generative AI and LLM systems preferred. ~ PowerBi experience required....
- ...Conduct daily sales activities to meet the company’s sales and productivity targets. Oversee the day to day sales activities of agents under his/her leadership. Set sales targets for sales agents, monitors, and ensure achievement of targets. Develops daily and...Remote job
- ...inefficiencies, and revenue-impact opportunities within contact center workflows. 3. Supports ongoing analysis of guest behavior, agent performance, call volume, and travel services operations to guide both tactical adjustments and strategic decision-making. 4....
- ...dates Reviews daily and monthly productivity goals to ensure adherence to schedule and department objectives Investigates travel agent/guest complaints on bookings, produce, service, billing, air, credit, or pre/post vacation experiences. Examines booking history,...
- ...capture of loan profile, schedules and cashflows. ~ Execution of drawdowns, rollovers and trade settlements with Borrowers, Facility Agents, Custodians ~ Liaison with Transaction Administrator to reconcile cashflow schedules and monitor settlement activities ~...
- ...without compromising service factors. # Acts as liaison with management and vendor partners to identify gaps and trends associated with agent schedule adherence. # Supports special projects to ensure they are completed in a timely and accurate manner. # Participates in...
- ...communication and resolution with our airline vendors. This position is essential for the support of back-office Ticketing & Tariff Agents as well as Analyst for Ticketing and Tariff GBO in a high-volume environment. The Ticketing & Tariff Supervisor will be responsible...
- ...safety and well-being of the crew members. # Liaises with the various teams (Talent Attraction, Crew Assist, Scheduling, Visa, Port Agents, School, Authorized Referral Sources and RCM Manila) when appropriate, to meet hiring and scheduling in a timely manner. #...
- ...Skills Deep technical knowledge of Microsoft 365 Services - Exchange Hybrid Environment, Teams, M365 Copilot and Copilot Agents, OneDrive, Defender, Viva, etc. Proficient in automation, solution design, technical documentation, and stakeholder management...
Vestas
Pasay13 days ago - ...frames are achieved along with the delivery of quality customer service. Coordinate and monitor the work product between Tier 1 Agents and resolution partners. Continually review internal application systems, procedures and processes to ensure operational efficiency...
- ...Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches front-line supervisors and tier 2 or 3 agents to enhance performance. Gives processes and business updates to the team. Examines known best practices for continuous...
- ...experience as Realtime Analyst in a BPO/call center environment Job Responsibilities: Keep a close eye on real-time queue and agent activities across various business lines to ensure smooth operations. Proactively adjust schedules and oversee overtime and...
- ...sales experience Must have experience as a Supervisor or Team Leader Demonstrated talent for coaching, developing, and mentoring agents to unlock their full potential. Outstanding communication skills that inspire collaboration and create a dynamic, engaging team...
- ...Regularly track vital performance indicators (KPIs) within the Management Information System (MIS), such as call and chat volumes, agent availability, and adherence to service levels. Establish and oversee real-time alerts for any variations from set performance benchmarks...
- ...Responsibilities: Oversee the development and implementation of staffing models and scheduling procedures. Coordinate agent schedules and Individual Development Plans (IDPs), making timely adjustments as needed. Accurately update employee information within...
- About Cartrack Technologies Philippines Inc. We are a global leader in operations technology, serving 125,000+ customers across 24 countries. As we grow in Asia, we’re seeking a Telesales Executive to help expand our business. Our Cloud Platform helps businesses ...
- ...telecommunications, finance, e-commerce, travel, and healthcare. Through comprehensive training and strategic partnerships, they empower skilled agents to deliver seamless, complex interactions while driving measurable business results, brand loyalty, and exceptional customer...
- ...About the Technical Support Agent The Technical Support Agent is responsible for diagnosis, troubleshooting, escalating to the engineering team, and handling escalations from the tech support team. The areas of technical support for our wireless and Power Over Ethernet...
- ...Role Overview As a Customer Service Agent, you will be the first point of contact for our client’s customers. You will deliver a high-quality customer experience across both online and in-store channels, helping customers with inquiries, resolving issues, and ensuring...
- ...and computer skills Good computer skills (MS Excel, MS Word) Fluent in English Reporting Structure ~ Customs Brokerage Lead Agent, Supervisor and Manager Additional Information Expeditors offers excellent benefits Vacation Leave and Sick...
- We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we ...
- Job Description We are hiring Customer Service Representatives for a Hotel Reservation Account to assist customers with hotel bookings, cancellations, modifications, and inquiries. You will provide excellent customer service while ensuring smooth and accurate reservation...
Telesys
Pasay5 days ago
