Agent jobs in Iloilo

 ...week to discuss issues and share best practices Responsivble in cascading policy/procedure updates and/or training flashes to the agents/CSRs. Communicate resignations from the team and other agent concerns to HR. Update employee attendance record in Employee... 

 ...session and spot check within the cluster Conducts quarterly skip level with TLs Facilitates monthly FGD sessions ( at least 5 agents per LOB) Coordinates weekly schedules of developmental activities with BE, Comms, process and WFM and ensures 100% attendance... 

 ...thinking skills DUTIES & RESPONSIBILITIES: Internal Customer Relations • Communicate resignations in the team and other agent concerns to HR. • Update employee attendance record in Employee Self Service (ESS) and make sure that records will be sent to... 

 ...shipping documents with suppliers and ensure all required documents are complete prior to shipment arrival. Assist forwarding/shipping agents with customs clearance requirements. Coordinate bookings with forwarding agents for approved shipments. Monitor and update... 

 ...bringing amazing support. During a Typical Day, You'll Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge... 

 ...Responsibilities: Experience working in a contact center and has an understanding of common contact center metrics (WFM, queue level, and agent level metrics) High comfort level working in MS Excel and spreadsheets, with experience building pivot tables, and writing... 

 ...prospective and existing policyholders via telephone. Adhere to established call center guidelines, collaborate effectively with colleagues, agents, and other departments, and ensure resolution of inquiries through comprehensive research and clear communication. Execute computer... 

 ...the MSME customers either thru sourcing of own leads and/or working with brokers accredited by Business Banking and Home Loans and agents accredited by SBF. The role requires organizing visibility of all touchpoints, closely engaging the brokers to maximize their referrals... 

Concentrix Iloilo is Hiring! NON-VOICE Accounts + Voice Accounts SHS Grad / HS Grad (Old Curriculum) | No Experience Required Looking for a job in Iloilo but prefer Chat / Back Office instead of pure calls? Concentrix Iloilo is now hiring for Non-Voice accounts...

Join Concentrix Iloilo - Build Your Career in the City of Love! We accept Fresh Grads, No BPO Experience & Career Shifters (Mcdo, Jollibee, Barista, SM Sales, Puregold, Hotel, IT - ANY Industry!) Ready to start or grow your career with a global leader in the BPO industry...

 ...our team, you will: Monitoring and reporting on team quality performance metrics Providing individual feedback and coaching to agents to enhance their effectiveness and motivation Inspiring and encouraging team members to reach and exceed performance goals... 

 ...and the professional development of team members. Key Responsibilities: People management - supervise and guide a team of agents to achieve daily, weekly and monthly KPIs. Handles escalations and ensure smooth daily operations. Monitor performance metrics... 

 ...documents with suppliers and ensure all required documents are complete prior to shipment arrival. ● Assist forwarding/shipping agents with customs clearance requirements. ● Coordinate bookings with forwarding agents for approved shipments. ● Monitor and update... 

 ...leaders Paid training provided for all hires SALARY & BENEFITS Competitive salary packages Premium pay for experienced BPO agents HMO coverage (with dependents) Paid Leaves & PTO Night differential & performance incentives (account-dependent) Paid training...