Agent jobs in Iloilo

 ...to the success of a globally expanding industry-leading organization. Were looking for enthusiastic Remote Customer Service Agent to support a range of customer service initiatives for a diverse portfolio of well-known this role youll assist customers with enquiries... 

Customer Service Representatives assist customers with inquiries, returns, upgrades, and technical support, ensuring a smooth experience with products and services. They work in call centers, offices, or remotely. Qualifications: At least HS (old curriculum) or SHS...

Join Concentrix Iloilo - Build Your Career in the City of Love! Ready to start or grow your career with a global leader in the BPO industry? At Concentrix Iloilo, we’re hiring passionate and driven individuals to join our team and support some of the world’s top brands...

 ...developing leaders! Why Join Concentrix? Open to Newbies! Perfect for SHS and BPO beginners Premium Salary Packages for Tenured Agents HMO on Day 1 (for selected sites) Career Growth & Promotion Opportunities Accessible locations at major BPO hubs nationwide... 

 ...Conduct daily sales activities to meet the company's sales and productivity targets. Oversee the day to day sales activities of agents under his/her leadership. Set sales targets for sales agents, monitors, and ensure achievement of targets. Develops daily and... 

 ...customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded. Specific Duties and Responsibilities The following are the specific duties... 

 ...customer compliant unit may review cases to ensure compliance with the complaint handling process. Only trained Customer Support Agents and the Compliant Handling Unit staff are authorized to handle and record PII and SPI from OTC customers. Record PII and SPI in... 

 ...well as data reporting on the team's performance. Performs administrative duties for the team (i.e. payroll templates); Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account,... 

 ...bringing amazing support. During a Typical Day, You'll Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge... 

 ...Automation, BPO Operations, or Digital Transformation initiatives. ~ Familiarity with AI Ops, conversational AI frameworks, or SmartAgent training. ~ Knowledge of RAG workflows, Agentic RAG, Traditional RAG, multi-agent systems, and knowledge-augmented generation (KAG).... 

 ...both existing and potential clients. They may also review customer policies and, when necessary, connect or transfer calls to sales agents for policy initiation or upgrades. Specific Duties And Responsibilities The Customer Service Representative is expected to... 

 ...thinking skills DUTIES & RESPONSIBILITIES: Internal Customer Relations • Communicate resignations in the team and other agent concerns to HR. • Update employee attendance record in Employee Self Service (ESS) and make sure that records will be sent to... 

 ...recommendations for the perusal of immediate manager for improving operational training designed to achieve continuous improvement of agents and trainees. Generates internal and external client reports on training data and analysis. Functional Responsibilities:... 

 ...leaders Paid training provided for all hires SALARY & BENEFITS Competitive salary packages Premium pay for experienced BPO agents HMO coverage (with dependents) Paid Leaves & PTO Night differential & performance incentives (account-dependent) Paid training...