Agent jobs in Iloilo

Join Concentrix Iloilo - Build Your Career in the City of Love! Ready to start or grow your career with a global leader in the BPO industry? At Concentrix Iloilo, we’re hiring passionate and driven individuals to join our team and support some of the world’s top brands...

 ...bringing amazing support. During a Typical Day, You'll Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge... 

 ...Responsibilities: Experience working in a contact center and has an understanding of common contact center metrics (WFM, queue level, and agent level metrics) High comfort level working in MS Excel and spreadsheets, with experience building pivot tables, and writing... 

 ...XtendOps is an AI-powered BPO designed for delivering modern customer experience by combining skilled CX operations, custom AI agents, and its innovative operating system, XOOS. The company offers support across multiple channels like chat, email, and voice, ensuring... 

 ...representatives to respond to customer questions and complaints and troubleshoot problems with services or products. ~ Ensuring agents understand and comply with all call center objectives, performance standards, and policies. ~ Monitoring and evaluating agent performance... 

 ...Learning Services (LS) and key stakeholders (Operations, Talent Acquisition, Workforce) to establish a rhythm for delivering high-class agent profiles. Champion the Closed Loop Framework to ensure proper information flow from the Learning Services teams to other... 

 ...that client service levels are met or exceeded. Report to Shift Manager any health/safety and performance concerns that may affect agent's fulfillment of role in Operations. Monitor service calls, e-mails, and other contact methods to observe employee's demeanor,... 

 ...sampling and stratification strategy based on Compliance checks, financial processes (volume & Value mix) Errors, Customer priorities & Agent performance. · Maintaining a positive and healthy communication with internal and external stakeholders · Ensure continued... 

 ...the MSME customers either thru sourcing of own leads and/or working with brokers accredited by Business Banking and Home Loans and agents accredited by SBF. The role requires organizing visibility of all touchpoints, closely engaging the brokers to maximize their referrals... 

 ...Digital Transformation environments. ● Understanding of AI Ops or conversational AI frameworks is a strong plus. ● Familiarity with the different RAG Agentic work flows, Agentic RAG, Traditional RAG, Multi-agent systems, and knowledge augmented generation (KAG)... 

 ...prospective and existing policyholders via telephone. Adhere to established call center guidelines, collaborate effectively with colleagues, agents, and other departments, and ensure resolution of inquiries through comprehensive research and clear communication. Execute computer... 

 ...leaders Paid training provided for all hires SALARY & BENEFITS Competitive salary packages Premium pay for experienced BPO agents HMO coverage (with dependents) Paid Leaves & PTO Night differential & performance incentives (account-dependent) Paid training...