Agent jobs in Iloilo

 ...to the success of a globally expanding industry-leading organization. Were looking for enthusiastic Remote Customer Service Agent to support a range of customer service initiatives for a diverse portfolio of well-known this role youll assist customers with enquiries... 

Join Concentrix Iloilo - Build Your Career in the City of Love! Ready to start or grow your career with a global leader in the BPO industry? At Concentrix Iloilo, we’re hiring passionate and driven individuals to join our team and support some of the world’s top brands...

 ...representatives to respond to customer questions and complaints and troubleshoot problems with services or products. ~ Ensuring agents understand and comply with all call center objectives, performance standards, and policies. ~ Monitoring and evaluating agent performance... 

 ...that client service levels are met or exceeded. Report to Shift Manager any health/safety and performance concerns that may affect agent's fulfillment of role in Operations. Monitor service calls, e-mails, and other contact methods to observe employee's demeanor,... 

 ...sampling and stratification strategy based on Compliance checks, financial processes (volume & Value mix) Errors, Customer priorities & Agent performance. · Maintaining a positive and healthy communication with internal and external stakeholders · Ensure continued... 

 ...Learning Services (LS) and key stakeholders (Operations, Talent Acquisition, Workforce) to establish a rhythm for delivering high-class agent profiles. Champion the Closed Loop Framework to ensure proper information flow from the Learning Services teams to other... 

 ...customer compliant unit may review cases to ensure compliance with the complaint handling process. Only trained Customer Support Agents and the Compliant Handling Unit staff are authorized to handle and record PII and SPI from OTC customers. Record PII and SPI in... 

 ...customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded. Specific Duties and Responsibilities The following are the specific duties... 

 ...well as data reporting on the team's performance. Performs administrative duties for the team (i.e. payroll templates); Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account,... 

 ...Automation, BPO Operations, or Digital Transformation initiatives. ~ Familiarity with AI Ops, conversational AI frameworks, or SmartAgent training. ~ Knowledge of RAG workflows, Agentic RAG, Traditional RAG, multi-agent systems, and knowledge-augmented generation (KAG).... 

 ...bringing amazing support. During a Typical Day, You'll Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge... 

 ...XtendOps is an AI-powered BPO designed for delivering modern customer experience by combining skilled CX operations, custom AI agents, and its innovative operating system, XOOS. The company offers support across multiple channels like chat, email, and voice, ensuring... 

 ...both existing and potential clients. They may also review customer policies and, when necessary, connect or transfer calls to sales agents for policy initiation or upgrades. Specific Duties And Responsibilities The Customer Service Representative is expected to... 

 ...recommendations for the perusal of immediate manager for improving operational training designed to achieve continuous improvement of agents and trainees. Generates internal and external client reports on training data and analysis. Functional Responsibilities:... 

 ...prospective and existing policyholders via telephone. Adhere to established call center guidelines, collaborate effectively with colleagues, agents, and other departments, and ensure resolution of inquiries through comprehensive research and clear communication. Execute computer... 

 ...accurate and timely responses. Meet the established call center guidelines for answering calls. Work effectively with co-workers, agents, policyholders, or other departments as needed. Research and resolve inquiries and communicate the results by telephone and/or... 

 ...leaders Paid training provided for all hires SALARY & BENEFITS Competitive salary packages Premium pay for experienced BPO agents HMO coverage (with dependents) Paid Leaves & PTO Night differential & performance incentives (account-dependent) Paid training...