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- ...Position Summary: The Tier 2 Agent, Crew Support is a fast paced and diverse role, which requires an analytical forward thinking individual... ...tickets are being closed out. They must know how to answer calls, chat, and respond to open cases. The Tier 2 agent will show more...
- ...Makati and is NOT a shipboard opportunity. The Silver Concierge Agent is an office-based role responsible for delivering exceptional... ...identifying opportunities to enhance the guest experience and support revenue growth. This role plays a key part in improving sales conversion...
- ...A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Reservation Agent, you will serve as the first...
- ...required service levels and KPI’s for Calls and Chats. Conduct regular performance reviews... ...monitor the work product between Tier 1 Agents and resolution partners. Continually... ...efficiency. Work closely with Senior Support by communicating Team’s expectations;...
- Freelance Sales Agent St. Peter Freelance Sales Agent How to be become a St. Peter Sales Agent? What are the St. Peter Sales Agent requirements? Join our growing team! *This is a freelance work, part time job, no quota is required *You can sell in your areas...
- ...a direct consumer outreach sales organization, where the sales agent is the first point of contact for guest calling into our contact... ...customer service experience. Work within the global sales and support teams for the achievement of customer satisfaction, revenue generation...
- ...Job Title: Expert – Business Development Support Job Location: Manila The Expert – Business Development Support, OMS provides centralized, high-quality support for non-strategic and non-customer-facing activities within the Business Development process for Ocean...
- Bachelor’s degree in Tourism, Hospitality Management, and other related courses. Effective communication skills with proficiency in the English language Fresh graduates are encouraged to apply.
- ...We are seeking Collections Agents to join a growing team at MOA Pasay. The ideal candidate will be responsible for contacting customers to collect outstanding payments, negotiating payment plans, and maintaining positive relationships to ensure timely recovery of debts...
- ...Customer Support Specialist | Full-Time | Remote Apply here: About the Role We are looking for a Customer Support Specialist to manage the creation, tracking, and resolution of customer tasks within our records retrieval platform. This role is the primary...Remote job
- ...looking for a detail-oriented and customer-driven Sales and Customer Support Associate to join our client's team. This role focuses on... ...Responsibilities: Respond to customer inquiries via phone, email, and chat with professionalism and efficiency Provide accurate...
- Key Responsibilities: Respond to customer inquiries via chat, email, or messaging platforms Provide accurate information on products, services, orders, or accounts Resolve customer concerns professionally and efficiently Document all interactions and transactions accurately...
Telesys
Pasay9 days ago - ...Professional and positive interaction with all levels of management, agents and colleagues is imperative. The administrative requirements... ...evolving. 4. HISTORICAL REPORTING: Responsible for supporting other members in the Workforce Planning team in the preparation...
- ...productivity targets. Oversee the day to day sales activities of agents under his/her leadership. Set sales targets for sales agents... ...conducted by agents are within company standards and in support of company values. Implement marketing and promotional campaigns...Remote job
- ...across our Global Travel Services (GTS) call centers. This role supports reporting, analytics, forecasting, and tool development that... ...workflows. 3. Supports ongoing analysis of guest behavior, agent performance, call volume, and travel services operations to guide...
- ...Increases • Paid Training and Paid Time Off • Fun Company Events and Team Celebrations What You'll Be Doing: • Provide top-tier support by resolving customer concerns and inquiries via voice and non-voice account • Maintain accurate and updated records in our...
Grand Bellsoft
Pasaya month ago - ...Responsibilities: Regularly track vital performance indicators (KPIs) within the Management Information System (MIS), such as call and chat volumes, agent availability, and adherence to service levels. Establish and oversee real-time alerts for any variations from set...
- ...our Manila Center. Position Summary: Drive innovation and support call center and customer service operations. This position... ...and vendor partners to identify gaps and trends associated with agent schedule adherence. # Supports special projects to ensure they...
- ...Operations, t he incumbent, among other responsibilities, will support the Group Operations in day-to-day operational, settlement and... ..., rollovers and trade settlements with Borrowers, Facility Agents, Custodians ~ Liaison with Transaction Administrator to reconcile...
- ...operations. The Role: Lead quality monitoring for calls, email, and chat while driving continuous improvement across operations. The... ...initiatives. Non-Negotiable Requirements: Experience supporting international travel accounts At least 4 years of QA Team...
- ...of employment: Full-time Account: Email & Chat International Accounts Key Responsibilities: As a Non-voice Agent, you'll be at the forefront of customer interactions... ...communication between customers and internal support to drive timely resolutions. Ensuring...
- ...Overall Purpose Support all Tender and Pricing initiatives and deliverables. Win more business by pushing for competitive rates.... ...negotiating ad hoc rate Maintaining good relationship with IP local agent as such negotiating ad hoc rate Maintaining good relationship...
- ...continuous improvement. Non-Negotiable Requirements: Experience supporting international travel accounts At least 2 years of QA Team... ...calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents...
- ...Ensures each crew member receives appropriate level of support and guidance to create an exemplary onboarding experience... ...teams (Talent Attraction, Crew Assist, Scheduling, Visa, Port Agents, School, Authorized Referral Sources and RCM Manila) when...
- ...encouraging the outside-in view. Digital Finance, People, Workplace & Support Digital Finance, People, Workplace & Support - People and... ...- Exchange Hybrid Environment, Teams, M365 Copilot and Copilot Agents, OneDrive, Defender, Viva, etc. Proficient in automation,...
Vestas
Pasay11 days ago - ...Profile Supervises daily tasks of complex business, technical support, or production teams. Sets team priorities to ensure timely... ...KPI reports. Coaches front-line supervisors and tier 2 or 3 agents to enhance performance. Gives processes and business updates...
- ...Job Responsibilities: Keep a close eye on real-time queue and agent activities across various business lines to ensure smooth... ...overtime and voluntary time off to maintain peak staffing levels. Support agents with straightforward troubleshooting and meticulously document...
- ...audiences. ~ Databricks experience preferred. ~ Experience with big data preferred. ~ Experience analyzing conversational IVR and Agent assist technologies preferred. ~ Experience analyzing Generative AI and LLM systems preferred. ~ PowerBi experience required....
- ...dates Reviews daily and monthly productivity goals to ensure adherence to schedule and department objectives Investigates travel agent/guest complaints on bookings, produce, service, billing, air, credit, or pre/post vacation experiences. Examines booking history,...
- ...Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies Job Title: Associate / Sr Associate - Email/Chat support Job Type: Full Time Grade: H2 Job Category: Associate Function/Department: Operations Reporting to: Team...
