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- ...bringing amazing support. During a Typical Day, You'll Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge...
- ...Responsibilities: Experience working in a contact center and has an understanding of common contact center metrics (WFM, queue level, and agent level metrics) High comfort level working in MS Excel and spreadsheets, with experience building pivot tables, and writing...
- ...XtendOps is an AI-powered BPO designed for delivering modern customer experience by combining skilled CX operations, custom AI agents, and its innovative operating system, XOOS. The company offers support across multiple channels like chat, email, and voice, ensuring...
- ...representatives to respond to customer questions and complaints and troubleshoot problems with services or products. ~ Ensuring agents understand and comply with all call center objectives, performance standards, and policies. ~ Monitoring and evaluating agent performance...
- ...Learning Services (LS) and key stakeholders (Operations, Talent Acquisition, Workforce) to establish a rhythm for delivering high-class agent profiles. Champion the Closed Loop Framework to ensure proper information flow from the Learning Services teams to other...
- ...that client service levels are met or exceeded. Report to Shift Manager any health/safety and performance concerns that may affect agent's fulfillment of role in Operations. Monitor service calls, e-mails, and other contact methods to observe employee's demeanor,...
- ...the MSME customers either thru sourcing of own leads and/or working with brokers accredited by Business Banking and Home Loans and agents accredited by SBF. The role requires organizing visibility of all touchpoints, closely engaging the brokers to maximize their referrals...
- ...sampling and stratification strategy based on Compliance checks, financial processes (volume & Value mix) Errors, Customer priorities & Agent performance. · Maintaining a positive and healthy communication with internal and external stakeholders · Ensure continued...
- ...Digital Transformation environments. ● Understanding of AI Ops or conversational AI frameworks is a strong plus. ● Familiarity with the different RAG Agentic work flows, Agentic RAG, Traditional RAG, Multi-agent systems, and knowledge augmented generation (KAG)...
- ...prospective and existing policyholders via telephone. Adhere to established call center guidelines, collaborate effectively with colleagues, agents, and other departments, and ensure resolution of inquiries through comprehensive research and clear communication. Execute computer...
- ...as 6:00 AM What We Offer Our above market practice on Compensation & Benefits provide you with: Guaranteed 14th month pay HMO coverage for you and your qualified dependents PHP 10,000 annual medical reimbursement Retirement Plan Leave Conversion...
- ...leaders Paid training provided for all hires SALARY & BENEFITS Competitive salary packages Premium pay for experienced BPO agents HMO coverage (with dependents) Paid Leaves & PTO Night differential & performance incentives (account-dependent) Paid training...
Concentrix Philippines
Iloiloa month ago 360000 Php per year
...Knowledge of sales tax and vendor compliance (e.g., W-9s) Strong sense of urgency, adaptability, and multitasking skills What's on Offer? HMO on Day 1 People development Weekly engagement activities Step into a journey where growth is a shared experience...- ...start as early as 4:30 AM Our above market practice on Compensation & Benefits provide you with: Guaranteed 14th month pay HMO coverage for you and your qualified dependents PHP 10,000 annual medical reimbursement Monthly incentives up to 20,000 Retirement...
- ...We Offer &##127775; Career Growth & Development Opportunities &##127775; Competitive Salary & Performance Incentives &##127775; HMO Coverage for You and Your Dependents &##127775; Paid Time Off & Government-Mandated Benefits &##127775; Employee Engagement...
- ...Management & Rehabilitations * Experience working with managed care organizations, including Medicare and/or Medicaid recipients, (HMO's) * Experience with Healthcare BPO (voice) member-calling experience What you will earn (Up to more than P30,000 Monthly): - P26...
Sagility
Iloilo11 days ago - ...Work: Fully remote—work from anywhere Holidays: U.S. holidays observed + 14 days PTO Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees Direct Mentorship: Guidance from international industry experts Learning & Development...
- ...license needed) - At least 1 year of clinical experience/direct patient care experience What you will receive: - P30,000 Monthly Package * P26,000 basic * P1,000 monthly flex fund * +20% Night differential bonus - Government mandated insurances - HMO on Day 1
Sagility
Iloilo11 days ago - ...Facility Settings * Case Management * Experience working with managed care organizations, including Medicare and/or Medicaid recipients, (HMO's) * Experience with Healthcare BPO (voice) member-calling experience Compensation: - P30,000 Monthly Package - Paid Trainings...
Sagility
Iloilo11 days ago - ...Monthly): - P26,000 Basic - +P1,000 Flex Fund Allowance - +20% Night-differential - Paid Trainings and Leaves with conversion - HMO on Day 1 with 1 additional dependent - 13th Month pay - Annual Appraisals based on performance You deserve this growth. Apply now...
Sagility
Iloilo11 days ago - ...Qualifications: - College graduate of Physical Therapy - With at least 1 year of direct patient care experience Benefits: - Earn up to 27,000 - 32,000 Monthly! - HMO on Day 1 with 1 free dependent - Government Mandated Insurances - Annual Appraisals and Paid Leaves
Sagility
Iloilo11 days ago - ...existing and potential clients. · Developing and implementing strategies to increase sales and revenue. Salary Range: 35-40k Benefits: 13th Month Pay 14th Month Pay Paid Leaves (after regularization) with HMO more bonuses to be discussed during contract signing
Dempsey Resource Management Inc.
Iloilomore than 2 months ago
