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- ...The Service Desk Team Leader is responsible for leading the frontline technical support team to ensure efficient resolution of IT incidents and service requests. This role combines technical... ...and support a team of Service Desk Analysts in daily operations Monitor and...
- We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills,...
H2 Software Consulting Services Inc.
Pasig9 days ago - SUMMARY: Call Center Quality Analyst evaluates our customers’ experience... ...interact with our Customer Service Representatives through... ...responses. As they do, they compare it against the Company’s... ...actionable data to various internal support groups as needed. 7. Coordinates...
PH Global Jet Express Inc. Call Center
Pasiga month ago - Nityo Infotech is hiring L1 Infrastructure Operations Support Analyst (WFH) to support our client's growing operations! Salary: Up to ₱ 25... ...1-3+ years of experience in L1 Support -- Strong customer service skills (voice and email) -- Proficient in desktop support, including...
Nityo Infotech
Pasiga month ago - ...continuously looking for top talents to join our team as Customer Service Representative- Technical Support Representative. We achieve stability in our organization... ...the interview. We have limited job offers available here! Grab our jobs today before it runs out! APPLY NOW!
Caldwell Communications
Pasiga month ago - ...of multiple platforms used by the business and operations unit. It also ensures that the requirements and issues are well defined by... ...tagged as BAU. Must be able to coordinate with L2 and L3 support the production issues from solutioning to closure. Must be able...
- ...thrive! We’re looking for experienced Customer Support Analysts who are passionate about delivering world-class service and have a solid understanding of the evolving... ...performance is essential to Coinbase achieving its mission. We’re looking for an individual who has...
- ...workloads and manage resource constraints. -Manage IT Operations: Handle day-to-day IT functions,... ...Reports: Produce reports on system uptime, service level agreements (SLAs), ticket resolution, and customer issues. -On-Call Support: Provide 24x7 on-call support as needed. -...
JK Network Services
Pasigmore than 2 months ago - ...area in detail Excellent coordination and communication skills Requirements: With at least 2 years of experience as IT Business Analyst. Have the ability to prioritize tasks and work autonomously in a fast-paced, ever-changing environment Have a proven...
- ...We’re a leading Investor Services group offering end-to-end services in administration... ...platform and innovative proprietary tools supported by in-house experts. Above all, what... ...Description This Role The Support Analyst will work with an energetic professional...
- ...Job title: Technical Support Analyst Job summary: To provide expert guidance and consultative support... ...to the company’s overall customer service philosophy, meaning the role straddles the technical world of IT and the practical side of customer service....
- ...functional requirements ~Conduct fit-gap analysis on products and develop reasonable working alternatives ~Support the product evaluation during the service definition phase ~Manage the changes in functional and non-functional requirements ~Develop the test cases,...
- ...technology and media to create a global services platform for video games and beyond... ...a highly skilled and experienced Support Bar Analyst to oversee first and second line... ...responsible for overseeing the delivery of IT support and service desk operations for our local office and...
- ...clients Provide professional after-sales support to enhance the customers’ dedication... ...in frequent contact with the clients as it is your responsibility to understand their... ...Account Executive, or in other sales/customer service role Knowledge of market research, sales...
HR Network Inc
Pasigmore than 2 months ago - Business Analyst • 5 years experience • Experience in business analysis; doing so in the life insurance industry a big plus • High proficiency in documenting detailed requirements • Can clearly articulate requirements well whether to business sponsors, or to technical...
- ...required: · Respond to and resolve incoming IT support requests from end-users via phone, email,... ...· Log, track, and manage incidents and service requests using ITSM tools · Ensure... ..., close tickets logged in the IT Service Desk. · Query the User for all relevant information...
- What's in it for you? • Competitive Salary packages • HMO on the first day • performance-based incentives • Allowance • Bonuses... ...system. • Stay updated on company policies, procedures, and services to provide accurate information to customers • Contribute to a...
Orbit Dynamics
Pasigmore than 2 months ago - ...commercially astute Business Analyst to bridge the gap between operational... ...with operations, finance, and IT teams, you will play a central... ...Configure and maintain field service and business systems to... ...HVAC and Electrical services. Support pricing strategy development...
- Summary and Purpose of the Role: Assist and provide support with the bill run process and resolve billing disputes. Key Responsibilities... ...issues concerning billing and provisioning. Provide customer service by investigating and resolving billing disputes, addressing...
HR Network Inc
Pasigmore than 2 months ago - ...Position Overview What you'll be doing as an IT Help Desk Technician: Support Microsoft Windows desktop and server technologies Consult with... ...and professionally Strong communication skills both verbal and written Excellent customer service skills...
- SUMMARY: Customer Service Trainer is responsible for equipping and enhancing the knowledge of employee to deliver exceptional customer... ...programs to meet evolving business need 4. Providing ongoing support and mentorship to customer service representatives 5. Working...
PH Global Jet Express Inc. Call Center
Pasiga month ago - Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and... ...Ensure customer satisfaction and provide professional customer support. 20. Monitor delivery status, update client information and transaction...
PH Global Jet Express Inc. Call Center
Pasiga month ago - OPERATIONS MANAGEMENT FOR SHARED SERVICES LOGISTICS LOCATION: Pasig SETUP: Onsite, Day Shift JOB SUMMARY The Operations Manager is... ...leadership as he/she will manage team supervisors and leaders, analysts and document representatives and provide strategic directions...
WHR Global Consulting
Pasigmore than 2 months ago - ...Provide incident and request management support to all end user devices. (Desktop, Laptop... ...reconfiguration needs. Establish end user service level agreements. Carry out on-site... ...compliance issues. Monitor and repair all IT / office equipment and tools and make sure...
Strategic Networks Inc.
Pasiga month ago - ...About the Job: We are looking for an IT Audit Manager to join our client's team. In this role, you will play a pivotal role in supporting the Head of Audit in overseeing and managing all information systems and technology-related audits for the company and its third...
- job involves directly assisting customers with inquiries, resolving issues, and providing information about products and services. They handle customer queries, manage complaints, process orders, and potentially escalate issues to appropriate teams.
GDV StackPh
Pasigmore than 2 months ago - ...Job Description: Provide 2nd level technical support for incidents and service requests Responsible for the deployment, installation, replacement... ...upgrade or replacement if necessary Work with IT service desk, application support teams, and other technical teams...
- ...Requisition Number: 101327 Pricing Analyst II Location: # This is a... ...efficiencies, and provide consistent service to the organization as it pertains to Pricing. These functions... ...person will work closely with the sales, support, and cross-functional teams, while...
- - Virtual Interview - Weekends off - Day shift/Night shift/Graveyard shift - Accepting No BPO experience - Open to High school and ALS graduates - Open for Fresh graduates and College undergraduates - Earn up to 25k - Paid Training
Concentrix
Pasigmore than 2 months ago - ...site contact for each customer. Maintain and manage directory services to ensure accurate and secure user information. Configure... ...Identity and Access Management processes. Provide technical support to users encountering access issues and resolve any problems related...
