Business Support Assistant

Job Req Number:  126561
Time Type: Full Time

The Business Support Assistant is responsible for Control Tower transactional activities related to track & tracing, shipment updating, uploading documents and real-time temperature alert monitoring. They must ensure the highest quality of service for control tower processes which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. They are expected to proactively communicate issues identified with the process and provide improvement suggestions.

Key Tasks & Deliverables

1. Track and monitor shipment milestones/events and update nominated system when applicable.

1. Provide missing milestones report to the Account Management team including the stations that need to provide expected action. Escalate noncompliance when necessary.
2. Monitor mailbox and other data source for potential shipment delay, vessel change, shipment update and data revision (whichever applicable).
3. Upload shipping documents into CW1 or another designated system.
4. Monitor exceptions related to temperature alerts and send follow up emails timely until issues are fixed.
5. Advise any discrepancies in the shipment information especially those that cannot be resolved from our end.
6. Respond to related queries.
7. Report on irregularities as per SOP and Global KPI. Perform proper escalation when necessary.
8. Promote and initiate process improvement. Participate actively on projects that may lead to process efficiency.
9. Meet and/or exceed expectations as defined on the SLA.
10. Prepare daily and weekly volume reports.
11. Ensure accuracy on work outputs.
12. Participate in team huddles and stakeholder meetings.
13. Actualize team weekly health check reports when needed.
14. Work under the direction of a Team Leader.

Education and Skills

• Freight-forwarding / logistics education is an advantage.
• Fresh graduates are welcome, preferably those with a course related to freight forwarding or logistics
• Knowledge of different transport management systems is an advantage.
• Good know-how in MS-Office (Outlook /Excel – Intermediate to advanced)
• Good know-how in web-based applications / Internet
• Quick comprehension and great focus at work
• Resilient and has ability to prioritize and meet deadlines
• Accurate and reliable
• Ability to work in a team
• Good interpersonal skills
• Open and flexible in meeting customer demands / service attitude
• Able to cooperate with various units in DSV (GBS and Local Teams)

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .