Business Implementation Specialist

Job Req Number:  121062
Time Type: Full Time

We are looking for a highly organized and customer-focused Project Manager, Business Implementation to support the successful onboarding and implementation of new and existing customer requirements. The role is responsible for developing, implementing, monitoring, and reviewing Internal Operating Procedures (IOPs) to ensure operational excellence and customer satisfaction. This position works closely with Commercial, Operations, customers, and other key stakeholders to drive seamless implementation projects and successful go-live execution. 

Responsibilities:

• Implement Internal Operating Procedures (IOP) for new customers as well as existing customers with additional requirements
• Ensure that tasks, issues, and risks are presented to customers, Commercial, Operations and other business units involved in the implementation projects before Go Live to eliminate or minimize any disputes
• Prepare walk-through process flow orientation to customers, Commercial, Operations and other business units involved in the implementation of IOP to eliminate or minimize any disputes after Go Live
• Implement IOP and ensure usage of the 5d Methodology for Customer Implementation for project management and implementation
• Proactively participate in commercial meetings and joint sales calls to ensure that IOPs are followed and within the commitments made to customers

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Experience in logistics, freight forwarding, supply chain operations, customer implementation, or project management is an advantage.
• Strong project coordination and stakeholder management skills.
• Excellent communication and presentation abilities.
• Proficiency in Microsoft Office applications.
• Ability to work effectively in a fast-paced and dynamic environment.

Key Competencies:

• Results Orientation
• Building and Managing Partnerships
• Adaptability and Change Management
• Initiative and Proactive Mindset
• Customer Focus
• Process Improvement
• Effective Communication
• Leadership and Influencing Skills

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .