Customer Service Representative - Travel Account

ABOUT CALDWELL COMMUNICATIONS

Caldwell Communications is currently hiring Customer Service Representatives for our Travel Account in Davao City. We offer a competitive salary of up to ₱26,000 monthly, performance-based incentives, and paid training from Day 1, along with a people-first work environment designed for long-term career growth. Our office in Davao City is easily accessible via public transportation, providing a stable and professional setting for individuals looking to start or grow their career in the BPO industry. Fresh graduates and applicants with no BPO experience are highly encouraged to apply — we provide the training and support needed for success.

ROLE SUMMARY

The Customer Service Representative – Travel Account will assist customers with flight bookings, hotel reservations, itinerary changes, cancellations, and general travel inquiries. You will ensure every customer receives excellent service through clear communication, accurate information, and efficient problem resolution. This role is ideal for candidates searching for travel account jobs in Davao City, call center jobs in the Philippines, and entry-level CSR opportunities with no experience required.

WHAT YOU WILL DO

• Handle customer inquiries via phone, chat, or email related to travel services
• Assist with flight bookings, hotel reservations, cancellations, and itinerary changes
• Provide accurate travel information including schedules, policies, and pricing
• Resolve customer issues professionally and efficiently
• Maintain high-quality customer service in every interaction
• Document all customer interactions accurately in the system
• Escalate complex travel concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

QUALIFICATIONS

• High School or Senior High School graduate (college level or graduate is an advantage)
• No experience required
• Open to fresh graduates and career shifters
• Good English communication skills (verbal and written)
• Strong customer service orientation and interest in travel
• Basic computer skills and ability to multitask
• Willing to work onsite and on shifting schedules

WORK SETUP & TRAINING

• Onsite work setup
• Shifting schedule including weekends, nights, and holidays
• Paid training provided from Day 1

COMPENSATION & BENEFITS

• Up to ₱26,000 monthly basic salary
• Performance-based incentives and bonuses
• Paid travel account training and upskilling programs
• Clear career growth opportunities

WHY THIS ROLE

This is a strong opportunity for individuals looking for call center hiring in the Philippines with no experience required. It provides structured training, real travel industry exposure, and long-term career growth in the customer service field.

LOCATION

Davao City (Onsite Only)

APPLY NOW

Start your career as a Customer Service Representative – Travel Account and build your future in a stable and growing industry. Fresh graduates and applicants with no experience are highly encouraged to apply.